Drum Point

THIS IS A AWSOME DENTIST !!! I had a bad experience with another dentist. I was afraid of being taking advantage of and not being satisfied with the work. After a short consultation with Dr. Ruiz i was comfortable to hire him to correct problems that i had with my teeth and bite for years. Though i was scared and nervous he explained each step of the way. Time was not an issue, he spent as much time with me as necessary for me to understand what he was doing in my mouth. After the visit with the Doctor the ladies in the office attended to my needs as far as comforting me, being sure i had transportation to go home and scheduling my next appointment. I would recommend this Dental office to anyone. Great service and Good people. AWSOME !!!

AKA. East Brunswick Family and Implant Dentistry
I generally am not a dentist person, and because of that my teeth have suffered. I am writing this review because I think that dentists need to focus on the patients and the staff need to focus on the management of the office and the welcoming of new patients.
I had inquired about becoming a new patient and spoke to Faith the receptionist, I told her I was looking for an emergency appointment because my current dentist had splintered my bone when removing a wisdom tooth sometimes a common occurrence. She was able to fit me in with Dr, Ruiz at the East Brunswick Office. Dr. Ruiz was very accommodating and informative. Yet by the time my appointment was scheduled my emergency had subsided, the appointment became a consultation for my future dental care. I was charged for an emergency visit, which my insurance covered partially Okay. Couple of weeks later I was scheduled for a follow-​up appointment yet I spoke to Evelyn, the billing and Insurance Specialist over the phone in a conference call with my Insurance company to assure Evelyn and myself that the next visit was covered both her and my Insurance company agreed that it was. After the next visit I was told that I had a $ 9 credit to my balance, Okay hold on to it I said.
Now in the past two appointments I had felt a slight tension from Faith the receptionist, but I’m sometimes loud and playful and she may not find me that amusing, Okay. Anyway, it was the New Year my Insurance covers everything from cleaning to evaluations, which I was therefore today. Again, Dr. Ruiz accommodating and informative overall a nice guy my cleaning went well but the aftermath not so good. Evelyn was preparing a future dental plan to repair my teeth and was going to evaluate it with the insurance company before I entered her office I was talking with the Doctor about the new facility they just moved into. I pointed out a new dental X-​ray Scanner, which I wrongly estimated to be around $ 40,000 dollars, and the Doctor corrected me and said it more like $ 100,000. Wow, I jokingly said to the Doctor he should be more like me a Cuban that is because «Cuban’s are the Jews of the Caribbean». Well when I stepped into the office to get my paperwork from Evelyn, the receptionist Faith came into the office in front of her collage said to me that she was Jewish and found my statement condescending. I apologized and said I was being humorous and had no intention to insult or sound bigoted, I assured her it would not happen again. A few moments later the doctor came into the office with Evelyn and I present to reiterate what Faith the receptionist had just told me, saying he had employees that were Jewish and my comment may have not gone well. I said I know Faith just told me, he said Okay he wasn’t aware she had spoken to me I assured him it would not happen again. Now I was not feeling all that great at this point but I said to myself it was not funny for that person and I should feel embarrassed, but then I said to myself I own a business and I would never humiliate my customers like that if I wanted to keep them as customers. Anyway, I shrugged it off yet still in the back of my mind.
Lastly, the final straw; Evelyn the billing specialist comments that I have an outstanding bill of $ 50 I was confused she said that the conversion we had with the Insurance company over the phone a few months ago, was not correct and I was responsible for the balance. Well I said okay I was extremely upset that not what we had discussed and that after I was humiliated I would not return.