Thayer N T & Son

Amazing customer service! We bought a three piece teak outdoor furniture set from Thayers more than five years ago. We noticed two braces underneath the couch were cracked even though no one over 200 lbs. sat in it. We called Thayers and Roger and Owen surprised us by picking it up, repairing it better than new and delivering it in time for our company to arrive. Personally, I have never experienced such good customer service! Thank you so much.

Just bought a teak table and was told it would be assembled and delivered today, only to find out that they sent me the floor model without telling me. When i called the owner Roger, who was the person who sold it to me, he said «that was the one you pointed out». When I asked him if it was traditional to tell somebody they were getting a floor model so they could decide if they wanted it, he said «I wasn’t trying to do anything underhanded» or something in that vain. When i pressed the point he said «I can pick it up and refund you if you want» with no apologies or any sense of responsibility. I then told him the plug for hole where the umbrella goes wasn’t delivered and he said some people want it and some people don’t. Again, nothing to respect that I just gave him over $ 1,300. From my side of the phone, It was more like i was annoying him. He asked me what I wanted to do and I asked him to have somebody bring the plug today. We will see if happens.