Absolute Fencing Gear

I have made several purchases from this company and have never been disappointed. I am most impressed with the speed of orders placed. I recently placed an order for tip screws and other small items on a Tuesday evening and they arrived at my door by Thursday afternoon (with regular shipping option). This is an important feature since many people are ordering items needed for upcoming tournaments, etc. They obviously can’t control the speed of the delivery service, but the fact that within an hour they had my items ready to ship shows outstanding customer service and a knowledge if customer needs. Nearly all interactions with employees have been pleasant.

I ordered a lame from here for my daughter for Christmas. We received it without getting a phone call prior to them shipping the lame which they said they would do. When it arrived it was too small. They refused to discuss the problem with me. The person who answered phone says they are not the owner of the store and to call back but when I do call back I get the same thing.
Poor customer service makes me have to give them a bad review.

I ordered 6 practice fencing foils for use in a stage combat unit in my Theater class. Because this is a new program with no budget, I needed something that was useful but not expensive.
I searched Amazon and EBay, but both offered single selections from multiple businesses. I could never order more than one product until I found Absolute Fencing Gear. The foils were $ 25 each, which was $ 5 cheaper than every other product I found.
The tax-​free purchasing process was quick and painless. The customer service was excellent. I was notified with a tracking number within a few hours, and the swords took five days to arrive in Houston, TX.
When the product arrived, everything was in excellent shape. I was surprised by the exceptionally high quality of the foils as well. This is a truly excellent company.

This place was recommended to us by my daughter’s coach at her fencing club. I’ve ordered from them multiple times and the Customer Service is one of the very best I’ve encountered, consistently. In the process of ordering through them over a period of time, I’ve worked with many of their staff members and consistently, without exception, EVERYONE works at a very high level of customer service in the true sense of the word. They are knowledgeable, helpful, efficient and kind — just a pleasure to work with. I just got off the phone with one of them, Jenny, and after hanging up, just reminded once again how great it is to work with them, that I’m taking the time to write this review although I have a million other things to take care of. I just placed an order online and because their system only authorizes credit card transactions where the billing address is consistent with the shipping address, I had to call to make the change, as well as ask if they can try to get my order in that day’s shipment. I live in Boston and they always have the package delivered by the following day for the same shipping rate.

Very pleasant to work with. When I called to change my order, my call was answered by a very nice woman named Glady’s. She personally took care of me and service was top notch. Unlike when I ordered with
they never answer their phone no matter what time I’ve tried, never return messages or emails. I will do all my business with Absolute from now on.

it’s a bit of a hike for me, but i am not really complaining because you can get all of your fencing needs taken care of in one place — masks, weapons, shoes, uniforms, lames, you name it — they have it
the staff is very helpful and the pricing is very fair — a basic starter set for foil will only set you back about $ 100
if you don’t feel like making that treck to the jerz, you can order online
4.5 etoiles

My boyfriend and I both recently started fencing and needed to pick up our own equipment to take our training to the next level. I happened to be up at my parents’ house in NJ so we decided to go to Absolute Fencing, since that was who was recommended by several members of our fencing club.
While the shop is small and you would miss it if you weren’t actively looking for it, the customer service is incredible. When we walked in, we explained we had just started fencing épée and both wanted to get the épée starter sets (which were $ 250). The woman who helped us was attentive and explained everything we needed and got with the starter set.
The first thing she did was get our (electronic) weapons started with our choice of grip, since it takes about 30 minutes to do. While they were in the back making the weapons she properly sized us for our full uniforms and didn’t make a hard push to upgrade anything. It was a pleasure to work with her.
I have also ordered from them online. The shipping costs are a bit high, but from NJ to DC it’s usually only 1 to 2 days for even ground shipping. They are incredibly fast. All of my equipment will be coming from AF!
Added on edit: I will say that we have started to experience somethings with Absolute that have me a bit worried. Weapons in particular have had some issues upon removing them from the box. For example, one right handed épée arrived with a left handed bell guard. Despite request for the weapon to come competition ready (after the August 2013 rules changes — freed wires from the channels, wrapped correctly around the posts from the outside) they did not. The most recent issue was instead of cutting the tang to get the right length to attach the grip they just filled the gap with a series of washers. The work is getting sloppy and I might have to find a different source for my weapons, although their uniforms are still good quality.

Friendly customer service and great prices. What else could you ask for?