Verizon

They are all swindlers here. Make sure you speak to the district manager and call 611 one hundred times if you have to. They were taught in training to give full disclosure and any add on us not free.

Swindlers. Was told I could return a «free» tablet 14 days after it was pushed on me via a promotion. Free= $ 40 activation, $ 35 screen protector, $ 10 per month access. When the smoke cleared we realized what happened, contacted Verizon who told us we can return it to the store «hassle free.» When my wife did she was told there would be a $ 70 restocking fee!
The manager treated my wife horribly and told her we should have known when we agreed to the «free» tablet. He was VERY unprofessional and had no concept of customer service.
We have been going to this store since it opened and have bought at least 12 phones with contracts there. They showed no loyalty to us after being their customer for over 6 years. We are now going to Best Buy.
I suggest you do the same.

I purchased and iPhone 6 and the salesman told me I could also get a deal on an iPad Air. There was no model on display but told me the original iPad Air could replace my older iPad 2.
I bought both and took them home. On the very next day, I realized the iPad Air only had 16G when trying to restore from my iPad 2 and it would not replace my 32G iPad 2. I immediately returned it to the store before loading my data on the unit and asked for a 32G replacement telling the salesman what happened. He had to get the supervisor to waive the $ 70 restocking fee which he refused and refused to take any responsibility for the original salesman not telling me the new iPad Air only had 16G.
There was nothing on the top or sides of the box indicating the 16G size. It was hidden on the bottom on a small sticker that I never saw until I started loading the data from my old one. I told them I would not pay the restocking fee since it was not my fault. The supervisor kept repeating himself (at least 20 times) and I finally told him no matter how many times he repeated his mantra, I simply was not going to pay the restocking fee.
I asked to speak to his manager 6 times and he refused. Only after I told him to tell me outright that he was refusing to let me speak to his manager did he say I could speak with the General Manager after he finished with a customer. I said I would happily wait although after over 30 minutes of this rude unprofessional treatment, I had become quite angry. I had suggested 20 minutes earlier to simply credit my monthly bill of over $ 180/​month for the last 5 years for the restocking fee.
He refused and said it was not possible at least 20 minutes. Instead of letting me speak to the General Manager, he went to speak with him and came back within 3 minutes with approval to credit my monthly bill for the restocking fee. My wife and I have been going to this Verizon Store in Bridgewater for at least 10 year with great customer service and experiences every single time. Now I had Verizon for their bad service trying to get every last penny from their loyal customers.
So much for customer appreciation. I’ve spoken highly to my relatives and friends for over 10 years getting many of them to use Verizon.
No more. I will tell at least 100 people of this experience starting here.

BE AWARE — THEY ARE NOT HONEST/​CLEAR WITH PROMOS!!!
I went to this store to upgrade my old phone, there was a promo of $ 200 off any tablet.
we decided to go for it and ended buying the table with the «promo» it seemed too good!
24 days later, I got my bill I saw that there is a $ 10 for a line activation on a 3G tablet… a sales rep should NEVER assume the customer understands how everything works, (we did not know that they will open a new line for a tablet), things should have been laid out clear to us and that would have given us an educated decision, Now. we are tied to a contract for 24 months @ $ 10 each so that will be $ 240 (no promo here just a catch and lies)
I called Verizon (*611) to cancel the line for the table and they did not help me either, rather than that they were charging me $ 175 to deactivate it and asked me to go to the store and get it canceled with the store manager, they are helpless, Verizon is not what they use to be with their customers, its just about lying and making customers sign blinding into contracts (on an electronic device that the customer does not even get to read completely). The store manager did not help either. they are bad and I would never go there

DO NOT GO TO UPGRADE OR FALL FOR THEIR PROMOTIONS. They are like used car salesmen. They lie about the costs of upgrades, etc. I was told they had a promotion when upgrading a phone — a tablet for $ 10/​month. Not quite, bill came for over $ 90. They switched my wife’s phone number that had to be corrected. They separated 3 devices onto 3 different plans costing much more money. Proof is that contacting Verizon resulted in much savings and an explanation that could only be due to crooked business practices.

Need help with transferring data from an old phone to a smart phone. I was always cordial with others helping me. I came to the counter, this little girl has no manner, wouldn’t look at me in the eye to address the customer properly, grabbed the phone from me and finished doing what she did and then handed it back to me without saying a single word. I was so amazed the attitude this person had with her. I guess she was jealous that I don’t have to work during weekends and she needed to attend to people so below her, oh well, that’s too bad, haha! Keep doing what you are doing and in 10 years, you will be doing the same exact dumb crap!
Flash forward to six months later, I was in the store for a warranty repair, I was directed by the greeter to a rep nearby, I told him the issue, he started filing an online ticket for the replacement to be shipped to me. A few mins into it, he said he’s too busy doing I don’t know what, need to try to locate another people to assist me, spent a good 5 mins looking for others, ended up coming back and tell me eta 2 – 3 days max, I should receive the replacement, so he told me. Two weeks later, I called and the rep on the phone told me there was never a replacement ordered.
They remodeled and upgraded the store front to make it look more hip and cool, but totally forgot about upgrading the service with it. And sorry, you guys have decent connection, but no where near apple product and services. If you can avoid this place, do yourself a favor, go elsewhere.

Always pleased with the level of assistance and knowledge at this store, and I travel 30 minutes from home, past a few other Verizon stores, to shop at this particular one.
Assisted by Ryan T. on ¹²⁄₈ with an upgrade… he is an asset to Verizon Wireless, and a true gentleman. Thank you Ryan!