Drain Go

My home warranty company sent Drain Go to us when we were having issues with rust in our pipes. When the guy arrived at our house he was rude and acted like he could care less about what our problem was. He had a young kid with him and another that was either his son or a friends son. Either way, the entire situation was very unprofessional. I showed him two glasses of water that I had run earlier with sediment on the bottom and then when we ran the water again it appeared to be clear. Because it was clear at that time he said there was nothing he could do and that maybe I should try flushing out the system. He stated that he was not covered to take care of it so I had to do it. He then wanted his fee for coming out and then left. He was there for less than 15 minutes, got his money and left. He was extremely rude the entire time and very unprofessional. To add to it, he had the young kid write me out my receipt as he obviously could not be bothered with it. Now, a few months later, our water heater needs to be replaced. Maybe if he would have even taken 5 minutes and looked at the water heater, which he never did, he may have found the real problem and would have been able to take care of it then. As it stands, he obviously could not be bothered with doing his job and therefore I have to go through the warranty process again. Thanks for doing nothing except taking my money.
We refuse to allow this company back into our house and would never recommend their service to anyone. If I could give them zero or negative stars, I would.

Great! Great customer service and very considerate employees! They really take the time to explain everything to you thoroughly!