Lapels Dry Cleaning

If i can rate no star. Ill give this 0! Very inconvenient. I made them hem my husband pants last Tuesday and picked it up today. Im so F pissed. They didn’t do anything at all! Just put it on the plastic and hang it. When my husband tried his pants on, its so long. And when i measured it, its same length when i bring it to them. Annoying! Inconvenient! Dont bring your stuff here. They just get money and doesn’t do the job!

Seriously this place is just the best all around value in the metro area. I’m a Providence boy who married a Newton girl and works downtown.
They’re my fourth and final dry cleaner. Average price per suit/​shirt/​tie is around the dead middle of the range for this area, they’re open long Saturday hours AND on Sundays… and…wait for it… they fluff and fold at a dollar a pound.
Not to mention they go well out of their way to accommodate their customers and by registering for a newsletter through the website you get some actually pretty valuable monthly coupons discounts and deals.
Oh — and minor to less minor tailoring and alterations with 24 hour turn time.
Straight up GEM.

I’ve tried a couple of dry cleaners around Brighton, and Newton. This place is the best by far. Quality same day service, at a reasonable price, and friendly staff.

i have only had the best of luck with lapels on Washington street. they are very nice and always very accommodating. Everything in my lie is last minute and they have never failed me. i needed a suit cleaned for my anniversary gave them a day and a half. it was done beautifully. I needed a pair of pants altered not a problem. I have been going to them since they opened and i have not had one problem. My clothes are always ready well cleaned and pressed and i have never had an issue with an alteration.
I have been very pleased with there work and prices

I’ve never had any dry cleaner destroy a piece of clothing, but they did-​ruined two dresses. One was a sweater dress this past winter– I put it on and part of the skirt was warped, and all stretched out. I took it back to them and they did «repair» it free of charge… It’s wearable again but I can still see a difference.
Now this spring, they cleaned a silk dress and it came back with the elastic waistband totally gone… Don’t know if it melted or what, but this dress is now shapeless, ruined– and it was a lot more expensive than the first damaged dress. So, fool me once, shame on me, fool me twice… Time to find a new cleaner.
Only giving them the second star because the staff was nice, the parking was great and the prices were good– but I guess you get what you pay for!

Great dry cleaning company!
Efficient, professional and cleaning is done on site.
A must try! Great prices.

I have been going to Lapels since 2009. I go in the morning and the owner is the one who is always there to take incoming laundry. She is extremely nice and professional. They do a good job on my cloth I have also gotten pants tailored and they have come out pretty good. Will say few times i have gone in the afternoon the staff is a little aloof but morning staff is great and Its on my way to work so convenient.

Worst customer service ever. These people are morons. I dropped off two purses for an easy repair, the strap broke. They said it would be ready by Friday. I called Friday after work and what do you know — it wasn’t ready. I said I needed it for an event Saturday night and they said come in Saturday morning and it would be there. I show up Saturday morning and they don’t have my purses. They promised to go pick them up and I could come back in an hour. I come back in an hour and they hand me two purses, one belongs to me and one doesn’t. The woman asks me if I’m sure it isn’t mine. Yes, you fool I know what is and isn’t mine. She says take the one purse and she will locate my other purse.
She calls me a few hours later and says she located my purse. It fell out. I go back for the fucking THIRD time in a 3 hour period and get my second purse. She told me in one of my previous visits it would be $ 13 total for both purses, now she is telling me it’s $ 13 per purse. $ 26 for a simple repair and wasting my time? I was livid. She offered me some credits for future visits which is when I told her I would never be returning.
These people are rude, unreliable, and sloppy. I will defniitely be writing their corporate headquarters about my experience.

Had a bad experience here and stopped doing business with them. Brought in about 15 items of clothing and they couldn’t find all of my belongings when I came for pick up. They do a great job with computer print out, and the actual dry cleaning and prices are good, but they couldn’t find all my stuff and searched the store literally for over an hour to find everything. I had to physically point out my stuff from the racks. The manager felt so embarrassed she gave me coupons for free dry cleaning which I didn’t bother using for fear I would get my stuff lost in the shuffle again.

I’m about 95% sure they just put my coat back on the hanger and called it done. Problem is my coat wasn’t particularly dirty to begin with so it’s hard to tell for sure. Kinda wish I saved my receipt and didn’t wait several weeks to take it out of the bag.
Granted, I don’t have much experience with the results of dry cleaning since this coat is the only thing I clean about once a year, but last year I got it back (from a different place) free of lint and cat hair, whereas from lapels it came back with just as much lint /​cat hair and still smelling slightly of my friend’s musty closet. Not sure if this is an issue with the «green» process they use or they just skipped my coat or they’re terrible all the time or what have you, but I’m trying somewhere else… next year.

Dropped off a brand few pair of pants for dry cleaning. Got it back, tried it on a few weeks later only to find that the waist hook had been ripped off leaving a good sized hole. Not sure how they could have returned it without noticing the damage when folding the pants. Very disappointed.

The year that I lived here, I came here every week to do my laundry. Great place. Clean, a place to wait, and parking, seriously, what more can you ask for?

I’ve been taking my husband’s work pants here this year and every single time they have ironed them not in line with the natural crease (even when they’ve been permanent crease pants). I think it’s okay once, but after you give special instruction and they still come back sloppy it’s time to try somewhere new.

I’ve been going to Lapels for years since I moved to the neighborhood. They’ve always been friendly and clothes are done on time, and it’s a plus that they’re eco-​friendly. If you’re not happy with how something turned out, they’ll do it again no questions asked. (They also completely salvaged a pair of my salt covered nearly ruined Uggs).
Last weekend, my significant other spilled salad dressing on a suit jacket and tie he needed to wear for a big meeting Monday afternoon. His dry cleaner wasn’t open Sundays, but Lapels is so I offered to take it there for him and ask if they could have it done by Monday at noon. I offered to pay extra if need be, but they said no worries. Dropped it off Sunday at 3pm and it was done by noon Monday. Lapels totally saved the day!

Great, environmentally friendly dry cleaner with ample parking=WIN. However, I am still stymied by the exorbitant prices dry cleaners charge in Boston — why is it that DC is riddled with discount dry cleaners and I can’t find ONE in the greater Boston area?

This place is good, much easier to park and stuff versus Hana (although they are still my go-​to). Once they totally lost my favorite pair of pants, but called me back as soon as they were found and were super apologetic. It is also an environmentally friendly dry cleaning process, which is super cool. And this really doesn’t cause the prices to go up, either, which is extra cool for me.
I think it’s owned by a family, and they even have their kids working there, so I hope they do well.

This is my favroite dry cleaning service! I used to go to their Newtonville location but once I moved to Oak Sq, have come to this one. I remember when they were first opening this Brighton spot — the owner was really excited about it! This is also the actual facility where most of the cleaning action actually takes place — So no delay in service due to transport!
The owner here is pretty much the nicest lady ever. I’ve had some tailoring done here as well in the past. Once I noticed a dress that I needed the next day for a wedding had a small tear in it — oh shit! I went to this place hoping they could do it overnight and even better — she did it for me on the spot!
I really appreciate the nice service and will keep coming back.

Lately, since I just moved to the area, I’ve been checking out dry cleaning services. And massage therapists. But, this is a dry cleaning review so I’ll stick to the topic. I love Lapels. The people are very friendly and helpful. They have long hours and are open on Sundays, and do tailoring.
Yes, they’re costly, but they’re a GREEN dry cleaning which means (like Dependable Cleaners my other favorite dry cleaning place which is unfortunately not as close as Lapels otherwise I’d swap places just for variety), that the clothes don’t smell like chemicals or feel cardboardy (is that a word?). It also means that I can feel good that I’m not contributing to polar bears experiencing summer and icebergs melting and an increase in skin cancer as the ozone layer’s hole gets larger. No! I’m saving my work pants from another horrible dip in the washer and dryer, preserving their color, and the earth. Yay.