Zen Zone Acupuncture and Spa

pleasant experience every time! my husband purchased a 6 treatment package as a gift for me. Christine is polite, kind and efficient she puts you at ease! I highly recommend Zen Zone!

My lower legs still have some scars from the 10 times laser since last couple year. Too bad!

UPDATE:
I called Zen Zone too book another appointment with Alice (I had purchased two for $ 64 earlier in the year — this would be for the second massage) early December 2015. As usual, no one answered the phone so I left a voicemail. I received a call back later that week, and was informed that Alice no longer worked there so I would not be able to use the second massage that I had purchased. She asked me if I would like to substitute an acupuncture session, or just get a check back for my $ 32. I requested to get my money back. She told me I would get a check in the mail in the following week.
I waited three weeks and did not receive anything in the mail, so I called back to check if perhaps I had slipped through the system. This time I was told I would receive my check shortly. Again, weeks went by.
On January 9 I was in the neighborhood so I stopped by the spa to see if I could get my check in person, since clearly they were struggling with sending it by mail. It being a Saturday, the door downstairs leading into the building was locked. I tried to dial their office to buzz me in — no answer. I tried calling their office from my cell phone — no answer. I waited around for a few minutes and tried to buzz in again, with the same result.
Now this Unilocal page says the entire business is closed. They are also no longer listed in the Better Business Bureau (or perhaps, they never were listed to begin with) so I don’t know how to get ahold of them. Guess I should just give up and live with the fact that I got gyped into paying for two massages and only getting one, and all the time I wasted in talking to them on the phone and waiting outside their building.

The worse Customer Service Ever!!! Alice, who seats at reception and answers for the phone call. She is extremely rude. Finally after 4 weeks trying to reach that SPA, because my massager called me and canceled appointment, she answered on the phone and was arguing loudly with me for 10 min. They never returned my calls and leaving voicemails! I paid for the massage for me and my husband in April, after hundreds of cancellation and rescheduling, now our appointment going to be in December! I have no words any more! I will never recommend this place to anyone! Good Luck Zen Zone…

Purchased a large area laser hair removal groupon and couldn’t be more dissapointed. After 6 full treatments the hair has grown back and is worse than it was before I started. I would not recommend Zen Zone to anyone looking to purchase a laser hair removal treatment.

This place does not have great service. The receptionists are rarely friendly and the misuse was 20 min late to my appointment. It is very disorganized in this place and with only 1 massage room available, it is very difficult to schedule.

Alice was so amazing! I truly needed a good deep tissue massage and she delivered. The place is clean, calming and professional. I cannot say enough about the wonderfully healing massage I got from Alice. Thank you zen zone. Get there early to fill out paperwork though.

This is for laser hair removal at Zen Zone. Lana is the one who does laser hair treatments and she’s delightful. Very professional and efficient and makes you feel super comfortable (even when you’re getting some private areas done!). I really recommend her!

The staff is extremely rude! Extremely rude! One of the girls never smiles and talks in an very impolite manner.
What’s worse, the massager was late for almost an hour, and they put your things away without telling you where they put them. I lost my things there and asked to come back to pick those up later. However, they didn’t keep them.
I will never come back here again.

Do not buy the Groupon here for laser. Seriously. It is a scheduling NIGHTMARE. The story is below for your reading pleasure:
I bought two extra large areas and received one as a gift. I called to schedule an appointment, and was told they are booked for the next two weeks. I’m going to Europe in August and was hoping to get in so many treatments before leaving so I was disappointed in the amount of time it took to get an appointment.
The day comes around for my appt but low and behold a very important work event gets rescheduled to the same day. It stinks, but life gets in the way. I called in advance to let them know I wouldn’t be able to make so together, the girl on the phone and I set up another appt two weeks later.
It’s now a week before my first appt which was rescheduled to Marathon Monday and I received a call first to ask me to switch the times (which I did), then got another one telling me we needed to reschedule the day because now all of a sudden they aren’t open Marathon Monday. If scheduling wasn’t such an ordeal here I wouldn’t be so angry, but the next appointment wouldn’t have been for ANOTHER two weeks.
The real reason for my first one star review on Unilocal — the receptionist working the phone. When I told her this was the second time I had to reschedule this specific appointment on Marathon Monday she became VERY combative and told me that I was a «same-​day cancellation» and made it clear because of that she considered me a sub-​par customer and was not willing to work with me on a new time.
Not my fault her or whomever scheduled me on Marathon Monday without realizing they might be closed. Either hire more people, or stop shelling out Groupons like candy if you can not handle the amount of appointments or allow easy rescheduling for the customer.
This place has proven to me that the people working front of house at least are unprofessional, incompetent, and do not know customer service. I’ve gone through Groupon and will get a full refund back and will bring my business somewhere else. I hope you will do the same.

Lost 2 stars — the machine is not working and I overheard employees talking about the laser head (whatever you call it) needs to be replaced and that it costs $ 5k to do so but the owner won’t replace it because it’s expensive. Pretty shady and unprofessional. I have two more sessions and I am not coming back after this. Hair has grown back and it’s disappointing.

Zen zone is the worst laser treatment center I’ve experienced and known in MA. I bought a Zen zone’s coupon for 6 sessions of laser hair removal treatment from Groupon for my face. I had extremely bad experience at this location. First Irina did the first 3 seasons for me, and for my 4^th session when I want to Zen Zone, I found out there was an other technician, Christina, when I asked them about Irina they told me she had some emergency issues and she couldn’t finish my treatment, and Christina is as good as Irina. (I expected they call me, and explained the situation before my appointment time, rather than I went there and found out there is another technician. I really disappointed about this)
Also, after a month all my hair grows as usual, nothing change, maybe worser than before because I shaved them. After 6 months laser treatment, I need to go for waxing again. It’s really a shame that I waste my money and time in this center.

I went to Zen Zone for Laser Hair Removal and Lana is great! She is very professional and gave me some great advice. They have pricing specials there all the time, and Lana is great about letting me know where she thinks treatments will work and where to avoid/​what to expect from my treatments. I look forward to going back.

Zen Zone is a major disappointment, at least pertaining to a few staff members there that I have had to deal with and most importantly the quality of my treatment.
I sent this email over a week ago, and no one has responded. I guess I will at least use it to describe my service for this review:
I have to say, I have been really inconvenienced the past few months by Irina and another staff member, and not only is it costing me extra money but I believe it is also impacting the quality of my treatment. At my last appointment with Irina, she missed multiple areas because she rushed through the appointment so she could leave for vacation even though I was 15 minutes early. I had to come back soon thereafter for a touch up with another technician. In confirming my following appointment, the secretary falsely informed me that my treatments were all used up, and although I insisted that that could not be the case she rushed me off the phone, ensuring me that «it is all right here in the file,» so I cancelled my appointment. I was about to buy a package elsewhere last week because the hair on my face has worsened so much so that I eventually was forced to shave it (which I hate to do), so I called back to see if I could return the package I bought for my Mother. I find that I have two more treatments and I waited all that time in the discomfort of excess hair and had to shave for nothing. Now my appointment is cancelled, and although I am understanding that Irina is indisposed for the day, I can’t help but resent the fact that this weekend I will have to shave once again because of the laziness of a secretary.
On that note, I have a few questions:
1. Am I allowed to switch to a different technician? Irina’s disorganized style (not moving in a grid form to ensure that all spots are covered, but instead jumping around and missing spots often) makes me uneasy so that I doubt the efficacy of the treatment.
2. Am I or am I not supposed to shave before a treatment? All of my research as well as another technician I go to for my legs says that I am supposed to shave because the laser targets the follicle more accurately if the hair is budding just at the follicle. I have asked Irina this question and she just cuts me off as I explain why I think I am supposed to, saying «no» and providing no explanation of why not. I feel that my treatments may have been less effective due to my not shaving under her instruction.
3. Is there any compensation that can be made for the poor service I have received? Every time I schedule an appointment, I plan my day around it because the salon is 50 miles from my home. Each cancellation has been a costly inconvenience, and my treatments really seem to be done with little regard to quality.
Thank you for taking the time to respond to this email.
Recently I had to cancel two appointments in a row, once because of traffic and the other because I was ill. Both were short notice, so according to policy I understand that I was due to be charged, however when I received emails of the cancellations I was relieved to see that they were not charging me for the cancellation (it is clearly stated in the email). After the second cancellation, and the second email indicating that I would not be charged, Irina left me a voicemail saying that I am in fact being charged or else my two remaining treatments will be cancelled.
All I have received from my treatment at Zen Zone is costly inconveniences, neglectful communications, poor treatment quality, and ultimately significantly worse hair growth than I started with.

The waiting area is a bit cramped and though the massage table is located in a room with plenty of privacy, the walls are so thin you can hear people next door going up the stairs as well as cars honking on the street below. Maybe they should play some soothing music to drown out the annoying noises. The massage itself was great. I went with a groupon and the massage therapist never showed up so they credited me with a free massage the next time I came in, which made me happy that I didn’t travel all the way out to Brighton for nothing.

I went in for acupuncture. It was my first time and i was a bit nervous, so my acupuncturist started things off by asking if i was ‘ready for the pain’…nice.
The walls there are incredibly thin. Between the children in lobby, and the receptionist talking, street noise and the banging from what sounded like construction, it was impossible to relax. You’d thing that you’d make some white noise if you knew your walls were that thin.
I’d like to try acupuncture again, but somewhere where i could relax, instead of counting the moments until I leave.

Great experience at the Zen Zone Acupuncture and Spa.
I missed my earlier appointment, and they were nice enough to accommodate, which is always a plus. The owner was a very nice woman and seemed to be very experienced with her trade. What a small gem find in the Brighton area.
The location was a bit tucked away being next to a vacuum store, but Google Maps pretty much brought us right there. Its on the second floor, you can’t miss it.
Can’t wait to finish the rest of my treatments.

Hi all,
I bought a groupon for zen zone Laser last year and used it for laser hair removal on my underarms and then bought one for Brazilian laser removal as well.
Thought the lady was quick and efficient clean work area, appointments made easily and they also called to remind of appointment times the day before or day of which was excellent.
Now the reason I didn’t give 5 stars
I am not very hairy and my also grows super slow so I thought laser would work great for me but I’m not really happy with my results. Underarms grew back within 6mths of having the treatment so I’m back to shaving and Brazilian did not come back completely but is back in patches. So a year later and I’m back to shaving and waxing which wasn’t what I had hoped for.

It’s only been a week since my last of 9 treatments but I am loving my results.
I originally bought a groupon for 6 sessions of brazilian and under arms. I decided to purchase another 3 sessions for brazilian and now have no hair growing at all. I was told that hair starts growing back lightly in certain patches 3 – 6 years after treatment so I will update this review if that changes. Lana is professional and friendly. I never had to wait and could always find a time for my next appointment on the day I needed it. Great experience!

If i could give Zen Zone 10 stars I would!!!
Great service! Best acupuncture and cupping I ever had! Very knowledgable and professional laser technicians!
Strongly recommend !!!
Absolutely love Diana!