Security Solutions – ADT Authorized Dealer

I am not the review type but I was so aggravated searching for a security system. Until I found Security Solutions a local ADT dealer, I had talked to several companies even a few other ADT dealers who would not even come out unless I was willing to give them a credit card over the phone and commit to a plan. Really… You have not even seen my house. You have no clue what concerns me and I can’t even see a face.
Luckily I found Security Solutions and they were more than happy to send someone over to meet me. The person (Susan) provided me with a complete review, explained all the options and even told me all sorts of ways to make my home less vulnerable. I wanted to go with a monitored security system that’s professionally installed because it makes me feel much safer. It was a no brainer, she gave me everything I needed free and I added on a few smoke communicators because I realized if there were a fire no one would know until it was too late.
Security Solutions called me up the night before to remind me of my installation, Not only did the technician who treated my house with such respect show up, so did Susan to make sure I was 100% happy.
I don’t normally review companies but a company that goes out of its way deserves my going out of my way. Great job Security Solutions, you made me do something I usually don’t do. Well Done.

Do NOT buy an ADT system from these people. They sent out a nice sales woman, who failed to explain that the system didn’t include window sensors. When the install guy came, he did all the doors and drilled a hole in our wall for the keypad and as he was packing up, I said, «What about the window sensors?» He said those cost over $ 100 per window up front to install. I told him I didn’t want the system then. He convinced me that maybe the sales girl could do something about it and he’d have her call me. She never called so a few days later I called the main office to cancel the service. The woman who answered the phone was very threatening. She said that they could remove my equipment, but I’d still have to pay $ 50 per month for three years or I’d go to collections. When I told her that we wanted to cancel the contract she repeatedly said, «Well that isn’t going to happen.» and «You’ll go to collections.» She was very rude and what was a nice sales girl who made a mistake and a nice install guy who was going to pass along the message has now turned into a mess. I cannot believe they will not cancel the contract when I told them the day of the install that it wasn’t what I wanted. She said she’d have Rick, the Branch Manager, call me when he gets out of a meeting. We’ll see if he does. If this matter is not resolved by Monday, I will be writing to the Better Business Bureau and calling ADT corporate to describe this behavior and they still won’t get credit for the system because I’m not paying for something that doesn’t cover the windows.

DO NOT use this company for your ADT install. We signed up when we moved into our house. Evidently some of the equipment that was installed was used, and they want me to pay $ 170 to replace the part that is broken. I called about the problem months ago, was told they would call when they were in the area in the evening… months went by and no call back at all. I gave them another shot and called last Saturday to ask about the same problem I was having and was told they would look into it and give me a call back on Monday… Monday came, and Monday went… no call. So I called on Wednesday to follow up, was told I would receive a phone call before the end of the day on Wednesday, and guess what… never got a call. Well, today is Friday and I just got off the phone with them and no help what so ever. Their technician installed either used equipment, or someone doesn’t know how to write stuff down and keep track of what was there. I’m in the process of canceling it all together is this doesn’t get taken care of. Supposedly I’ll be getting a phone call back on Monday, but I’m not going to hold my breath.

I won’t refer this company to any of my friends and family. They were not able to install the security to our home because they were not able to meet what they promised us. They didn’t return the money that we paid them. We tried to call them a lot of times, and they kept on telling us that someone will call us back and it never happened. We should have paid them a credit card instead of our own personal check. So, up to now we are still waiting for our money. Don’t use this company!!!

Good company you can win a Free home security makeover or have your Mortgage paid for a month. Its cool. Get a system for FREE and they were good to work with.