Firestone Complete Auto Care

Service at this Firestone is passable, but I won’t be back unless I have to. I brought my car in for the requisite state emissions/​safety inspection after I moved. The safety inspector found a plethora of things wrong that apparently only NY state thinks are issues that were going to set me back $ 350. I know that’s not Firestone’s fault, but the people I spoke with were not very understanding at my dismay — or the bind it put me in, since some of the parts were going to take a day or two to order.
I definitely could have gotten the car to pass inspection much cheaper if I had time to take it to a body shop, but since I didn’t the prices were outrageous. Firestone nickle and dimes everything. they even charged $ 25 to put the new license plates on! I’ve changed plates 5 times in 5 states and this is the first time anyone has charged me for it.
Communication among the people who work there also seems lacking. I arranged to get a ride to campus on the day I dropped my car off for its ‘safety’ fixes, but when I showed up at the appointed time the person in charge hadn’t heard I would need a ride and had let the other worker go get breakfast, so I had to wait. To top it all off, my car doesn’t seem to be running as smoothly since it was taken apart and put back together for the inspection.
On the plus side, they were able to get me in quickly and get the issues my car had taken care of quickly, and it’s nice they are willing to offer rides to and from work if your car needs work.