Michelle Ardzinski DDS

I saw Michelle Ardzinski at BU Dental. Under her care I suffered pain needlessly a whole summer with a tooth that needed a root canal that I was told was fine, and was told about another cracked tooth, «You could just leave it». I was also subjected to inappropriate comments and behavior.
Yet all of this malpractice is pale in comparison to the character assassination that was perpetrated against my husband, along with the rude, unprofessional, uncaring, disrespectful and neglectful way we have been treated by Michele Ardzinski, Spandana Arvapalli and Dean Hutter of BU Dental.
Our crime: My husband, who had a bad head cold at the time, was getting a single tooth filled which consisted of lying on his back with a rubber dental dam holding his mouth open for three hours. One filling. Because of his cold he could not breathe through his nose and was trying not to drown in his own saliva or the water she was using while prepping and drilling the tooth.
After Michelle Ardzinski was finished doing the work, she took the dam out and they were waiting for the teacher to come inspect it. The teacher was taking a long time and my husband had a severe migraine, so he stood up and said he couldn’t take it anymore and had to leave.
Because of this Michele Ardzinski single handedly banned my husband from the dental clinic that we have grown accustomed to. Please note that we have been patients at BU Dental for almost fifteen years and have never once had a problem with any of the other dozen dental students we’ve had there under any circumstance.
After she banned him I was kind and considerate enough to wait for it to blow over and spare MIchelle the embarrassment of complaining about her until I received upsetting letters from Michelle. I wrote a letter to Dean Hutter explaining the situation, trying to resolve it amicably, and asking that we both be assigned to another dental student.
My request and letter were ignored. After about three weeks I wrote another letter to Dean Hutter and once again, I was ignored. I also tried calling the assignment office and left messages twice and both of these were ignored as well. Being hurt and disgusted I called Dean Hutter’s secretary, who at least didn’t ignore me, but instead of BU calling me I received two letters that in my estimation were a total slap in the face; full of lies, and a switch and bait tactic with nothing changed or being resolved to our satisfaction.
Usually a business cares about the needs of their customers, but we’ve been punished in a shoot first never ask questions scenario without even a hearing, judge or jury. The worst part is they did not even take time to hear our side of the story and most importantly ask what our needs were. In the fifty years we have been going to doctors/​dentists never once have we been so mis-​treated or needed to complain about the service. To be honest with you I’m in a state of shock. We’ve been lied to, bullied, black listed, and expected to pay more. This behavior is totally unacceptable.
Besides being accomplished and respected artists, we each run our own business and have hundreds or personal and professional references. We are always by our phone to immediately communicate with our customers, find out what they’re needs are and bend over backwards for them. I am saddened to see this is not how BU Dental and Michelle Ardzinski handles their clientele. I have a very strong sense of justice of what is right and wrong. We are good people and the way she treated us was completely unjustified and unfair.
I would steer far away from Michelle Ardzinski as she is not able to deal with her customers needs.