Broken Arrow Vision Clinic PLLC

One Star because I can’t give it a ZERO.
I went in with my fiancé to pick up the contact lenses she had purchased.
We sat in the waiting room for 20 minutes while 3 or 4 girls carried on a conversation about something that must have been very, very funny.
All the while the phones ring and ring and ring.
I can only deduce from the amount of laughter that the story they were sharing was just so riveting that they had forgotten they were at work.
At one point, upon coming out of the restroom I looked around the corner of the front office wall to see if perhaps there was a clown in the middle of a performance and saw one of the «workers» either asleep or dead on the floor.
I asked to speak to the office manager but alas, there is none.
Apparently the doctors handle all of the office management, poorly I might add, and were too busy to speak to me.
On top of all of that, while I was standing at the front desk I could see one of the «giggle machines» scrolling through Facebook pictures.
Here’s some helpful advice for the owner (s):
1: Lose the dead weight and hire people who actually care about your patients and their
time.
Not to mention your bottom line.
2: Hire an office manager.
Seriously. This is a no brainer. The doctors should be focusing on the patients. Not the
day to day details of the front office.
3: Guest WIFI
If you’re going to make your patients wait while your employees waste company
resources on the internet, at least give your paying customers the same courtesy.