24 Hour Fitness

I don’t usually post reviews but I guess that i would put my input on this gym.
I have been on this gym from 2003 (12 Years) when it used to be Bally’s. Pretty much everyone who goes to this place knows one another, reason why I loved it. Since it was bought by 24 Hour Fitness it hasn’t been the same. I had a national membership with Bally’s and 24 Hour Fitness does not want to honor grandfathered members because i think it doesn’t make «good business» to keep low price members and get as much profit as they can.
They changed the terms of their contract without notifying existing customers and canceled my membership without an opportunity to reinstate with the previous terms, they just want more money. a couple of old friends who worked out with me have the same issue with this gym. I saw online that they are being sued in Colorado for the same reasons, a customer who they didn’t want to honor the terms he had with Bally’s.
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As previously said by other reviewers, the gym is not the «cleanliest». The bathrooms are dirty and most of the lockers are not working. The same with the machines, some are rusty old
The equipment of this gym is the same from the day I first joined and they want to charge you a lot of money for old equipment. Don’t waste your time and money. These people do not deserve us as customers, I’m moving to Planet Fitness or any other place.

Your gym should be a place where you actually enjoy working out and being on a regular basis. This gym does not at all meet that bar. It’s ALWAYS crowded, and loud!!! Whether you’re in early in the AM or late in the PM, you will always find a crowd. One of the worst things is to be in the middle of a set, and to have a patron (or several) staring you down until you finish. Past this, the customer service is awful as well. For example, the juice bar (you know, the one you help pay for in your monthly membership dues) has posted hours, but they close a FULL HOUR early purportedly for «cleaning» every day. What sense does this make? Why not adjust the posted hours to reflect the hours you are actually open? Do you think they’re pulling this bulls*&t in Manhattan? Hell No; only in the Bronx. Lastly, the facilities are ridiculous. The locker rooms are in desperate need of repair; the vast majority of the lockers are displaying serious sign (s) of rust. As you assess your fitness needs, take a look at the reviews. Until 24 Hour Fitness Riverdale does better, you can. Take your money elsewhere. I promise, you’ll be glad you did.

I’m very disappointed in this gym. The staff is awful! They do not help. They hang around and talk to each other. There is a dirty pool with no water and the gym and locker room are awful. In addition, the gym would need to be open more hours for it to be competitive with other gyms. The weekend schedule is awful and you need more spinning classes.

I signed up to this gym the minute it said 24 hour fitness. I was a member at Planet Shitness but it was just too overcrowded and ghetto. I decided to give it a try and I can agree with the rest of the folks that gave a review. The atmosphere is NOT like any other 24 hour fitness. I went one time to a 24 hour fitness and the atmosphere is wonderful but this one is a negative! The receptionist that opens the gym is always distracted on her phone and not paying attention or greeting customers, if not she in wandering in the gym gossiping to clients and not paying attention on who walks in to the gym. One of my pet-​peeves is that the employers that close the gym are just so lazy because the gym looks like a disaster when it opens, tissues all over the floor, the cleaning spray always empty, garbage all over the place. I am waiting for Blink to open on Broadway and I will take my business there and actually save money, if not I will go to Astral Fitness, but the corporate of 24 hour fitness MUST do something because they are giving such a bad name to 24 hour fitness.

I’ve always gone to the 24Hour Fitness in midtown and downtown Manhattan and in California, both Sport and Ultra Sport clubs. I was super excited to find out they finally opened one in Riverdale, a bike ride away from home. I walked in and was super disappointed. The gym looked so depressing, dingy, and poorly managed. The entire place just looks so unsanitary. The lockers in the locker rooms were so bad half of them were broken and wouldn’t even open. I walked out after seeing the small, cramped space. I’m not one for fancy gyms but I at least want to work out somewhere where I feel like I won’t catch anything. I was too skeeved out I had to leave.

I recently moved to the area and was eagerly excited to check out the 24hour Fitness location close to home. I was looking forward to the convenience of having a gym near me being that my time now is limited after becoming a new mom. I had worked out and enjoyed all the 24 hour Fitness locations in Manhattan, especially the 24hour Fitness– Ultra Sport in Soho. Well unfortunately the Riverdale location was not up to par. It looked like I walked in to the same old Bally’s gym. When I walked in, the front desk staff never bothered to stop conversing or acknowledge me with a simple greeting. One staff employee had her back to the door the entire time. In every other 24Hr Fitness location you are greeted by your first name when you come in and told to enjoy your workout. I proceeded to the locker room area to leave my belongings. Lockers are all beat up, dirty and rusty inside. I was skeptical to leave my gym bag inside one of the lockers. it was pretty gross. I headed upstairs to start my workout then realized there are absolutely no amenities here! There were no towels, not even paper ones. So I was sweating all over the machines. I couldn’t even wipe it down even if I wanted to and from the look of the place, it didn’t seem like anyone did.
It’s definitely not your typical 24Hour Fitness gym. I was told it was under renovations by a friend after. Clearly renovations have not begun. I will not be returning to this 24hour Fitness location anytime soon. Awful!

I was underwhelmed when I walked in to sign up for a membership and the two ladies behind the counter had no idea what to do. There was a lot of waiting while they stared at the monitors blankly. After finally signing up it was ok. The gym hasn’t been renovation since the transition to 24 hour fitness, I hope it will, the lockers and machines are used and abused. Also. It’s not actually 24 hours, I hope that changes.

Being a fitness professional, bodybuilder, and workout junkie, and a former member of 24 hour fitness in Manhattan, Bronx, and Soho, I thought Id give the new one on 231^st a try. I met my training partner there and proceeded to ask to use a 3day pass to give it a try. I was asked by frontdesk staff to go find a sales representative. I waited for them, but the manager Frank came to help. As he took my information he asked me what I did. My response was a personal trainer. His response was, «your not here to train her are you»? I immediately became defensive, and insulted by the question. I didnt raise my voice, though he said I did. I said no, she’s my training partner. I commenced on telling him I would never bring a client here, and they would never come this far uptown. The question alone was unacceptable from a manager. I’ve been to 24 fitnesses in Miami, Texas, California, and NYC and have never been treated this way! He denied me a membership. I couldn’t believe it. He continued to tell me Im not the type he wants in his gym. He also continued to say, he played three sports, and been a trainer 15 years, and what have I accomplished. I didnt respond. Trust me when I say he can stand to loose 50lbs, by no way does he look the part. I was stereotyped and made to feel inferior. Trust me when I say my partner and I look the part. We are both prepping for contest and are in tiptop shape. Not sure if this intimidated him, but he was unprofessional, and there was no way he would give me access to the gym. It was a lost cause and ruined my day. Stay away from this gym. Its not clean and Frank the manager is not a nice person. I asked him if I join downtown could I use the facility he said no. No compromise, no understanding just male brovado! He lost two potential members and didn’t seem to care, actually he got off on it. Wont say it was racial profiling but it felt horrible. It does not compare with the other clubs. Save your time and go elsewhere!!!