Advance Solutions of New York

I had such a great experience with Vince in the service department relating to my printer.
He is pleasant, honest, direct, and extremely experienced. I would not hesitate to work with them again in the near future.
We need more people and businesses like this in the world.

Advances Solutions has twenty years of experience in the computer field. I have been bringing all my computer tech issues there for years but this is the first time I am writing a review. Vincent and his team are so professional and helpful. They take the time out to listen to your concerns and issues and do their best to resolve the problem. No hidden fees what so ever. You will be contacted on what your issue is and how much the cost to correct it. No waiting in line to drop off or pick up your stuff. No delays in service. No excuses that your stuff is not ready on time. If you want it done right the first time and don’t want to get ripped off in price then this is the place for you. I guarantee it! Thank you Vincent for all of your help over the years.

The tech, Vincent, was professional and courteous and repaired my cooktop easily. I was thoroughly pleased. Aside from the terrific tech, I experienced some scheduling concerns but they were resolved.

Vincent was excellent in diagnosing and repairing our Sub Zero and KitchenAid dishwasher. He repaired and didn’t promote an expensive replacement. He knows quality and is skilled and easy to work with.

I am surprised that the front person for this company actually doesn’t seem to want to help. She also claimed that the labor cost changes based on the repair, I am a licensed professional and do not make more money for a more complicated diagnosis. She kept talking over me and was very not nice. I suggested that I tell the service person the exact problem so they can be sort of prepared and again she was annoying and discouraging and unhelpful. Then told me to find another service. this is NYC, your loss…

Toshiba makes products that are crap and to fix it would take a person so technically inclined that you would have to go headhunting at NASA

Great service and communication. Machine was fixed and the tech stayed to make sure the printer worked and was within our color tolerance. Would recommend and will use again.

This place SUCKS!
Took my printer to get repaired before Christmas and after all this wait I was quoted a repair price of a brand new printer!
First, I was told a diagnostic was $ 40, when I got there it was $ 70.
Second, they were closed through x-​mas and new years so I didn’t hear back until Jan 2^nd just to tell me that I needed to send them ink in order for them to diagnose my printer.
I sent them the ink and they got back to me quickly but quoted me twice the amount they quoted me before I brought it in to them.
Then… I called to let them know I was going to pick up my printer and I am told I can’t pick it up because they are closing an hour early and my printer is in pieces! 2 days after I told them I wasn’t going to have them repair my printer, it is still in pieces!
They are bait and switchers. Do not bring your printer to get fixed here. Ridiculously over priced and never even tried to negotiate with me to have it fixed at a reasonable price.
!!!BRING YOUR PRINTER HERE AT YOUR OWN RISK!!!

Staff was very professional. They even helped me bring the printer to and from my car upon drop off and pick up. They explained everything they would do and maintained contact during the repair process. My printer works well now and I have had no issues. Highly recommend.

I’m giving them 2 stars based on me not being the one who dealt with them directly, even though I’d like to give them 1. But it’s pretty simple, my dad uses his computer for AOL mail and playing Pogo. That’s it. He went in there, unbeknownst to him, with a computer ridden with spyware/​malware. He told them he couldn’t get the AOL software to start. (Pogo is played via AOL as well). He paid the hefty $ 150, got his computer back, was told he had a virus, then got home and still couldn’t open AOL. He just drove an hour to visit me, and my hubby and I used basic methods of removing malware and suspicious programs (malwarebytes, c cleaner, fresh install of AOL, etc) and got his AOL and computer running again with no problem. So this company to me is not a good resource for clueless people who need an honest business to fix their computer. They took advantage of my Dad and I think that’s a pretty lousy business ethic.

Let me be the first to make an entry on this page.
I have been dealing with these folks for years! Let me tell you: they are one of a kind!
I can always count on excellent, reasonably priced and professional service every time!
My latest encounter was having them debug my laptop. I dropped it off yesterday — and they fixed it today! No problema!
I have not retrieved it yet, but I know they made it good as new!
They even do remote repairs on computers with your authorization! If you have record players, tv sets or anything like that, they will fix them!
If you want honest, professional and no-​nonsense service for a reasonable price, this mom and pop shop is for you!!!
If you want to be hassled and have some big-​time retail chain (cough) try to sell you an extended warranty before they talk to you, this place is not for you.
I am sold on this place! Give it a try and you will see what I am talking about.