Air Wave Air Conditioning Company

One of my air conditioners came back broken at the beginning of the summer. I let them take it and try to fix it. They told that they couldn’t fix it– couldn’t get parts and I foolishly let them talk me into buying the replacement air conditioner from them. Turns out they sold me the air conditioner for double what I would have paid at PC Richards — after their so-​called «customer discount». Never again! When they called about winter storage for my air conditioners this fall, I told them that they charged me double what I could have gotten the same unit for and that they should not call me back!

After doing it myself for 25 years, I used Air Wave to uninstall, store and reinstall my three air Friedrich conditioners for two years. I should’ve stopped after one. They damaged my ACs every time they touched them. The plastic grilles on all three ACs were broken in multiple places, the adjustable vents on one was broken and put back together with twist ties, the outward-​facing grille on one was pulled up and out at a 90 degree angle, another was scratched as if it had been stood on edge and dragged across the ground, the arms on two of the adjustable side panes were broken off, the housing on one was so badly twisted that the spot welds had come undone, there were spots and streaks on the housings that appeared to be caused by chemicals dripping on them, there were bits of masking tape left on practically every surface. When they installed them this past spring, the newest of the three made a loud noise and produced no cooling. They had to come take it back to the shop and replace the motor, which they had somehow broken. Today, I uninstalled them myself. As I was finishing, who should call, but Air Wave, wanting to know when they could come by to take my ACs out. «Never,» I told them and explained why. If you value your ACs, do NOT use this company. They are sloppy and unprofessional and they will make your ACs look like something you salvaged off the strett.

Scary… seriously scary. Harold is a dirty man. The people he employs are dirty too. Wrong side of the tracks and thrives on pulling one over. He will meet his maker. Some dark alley somewhere. I only wish I was there to see it.
You go here and you encourage all kinds of dishonesty, cheap rhetoric, bastard customer service. I am out $ 1400 and I can’t recoup it. It will cost me this much to find (3) reputable and serious air conditioning companies to back up what I now know in small claims. Long story short, I got ripped off.
I have a right to complain. This company is dirty. Do yourself a favor, don’t go there.

I too should have read the reviews and stayed away. I had an easy experience purchasing the AC as a gift for my mother who lives across the country in the Bronx. Harold knows his AC’s. I wish he told me that 1) my mother had call to confirm or request a specific time frame, and that 2) 7AM was a possibility as the office is in the Bronx (penalized for being so close). My mom, a widow leaving alone, was woken up at 650AM with repeated rings of the intercom bell, scary and unprofessional. When my mom explained to the tech that it was 650AM, she was told «We have to go to Brooklyn». She was in the shower when, 10 min later, the repeated rings happened again. She finally let them in, and the tech was brusque and left without explaining anything. My mom called Mark who told he tech should be fired, and passed us off to Shelley (classic bait and switch) who apologized then let me know that 1) my mom should have told him to leave and come back, 2) my mom letting them in was a sign we were happy with the experience, and 3) they did everything right. No credit offered towards the $ 580 charge. The AC can be purchased for much less, the delivery, installation, and SERVICE EXPERIENCE is the reason for the premium. My mistake, never again, please beware, if things go wrong, you may be told it’s your fault.

I’ve had a great experience with Air Wave. They were terrific installing my air conditioners, storing them for the summer, and then reinstalling them this spring. I recommend them.

I needed my way expensive, moldy under window A/​C cleaned. Air Wave, though pricy (less than a new unit), did the job. And didn’t charge extra for the 3 flights up/​down. This is the SAME air wave as the Hell’s Kitchen listing (website has both #s: do they really have a Manhattan location or just a 212 #?), and the receipt has sticker on it to write the check to: AC Air Cooling: dba Air Wave, with a different Bronx address. Do they just job it out? No idea. But they did the job.

Called to get a quote for window unit installation in our office. They were really nice and quick with getting me the quote, but anything after that was quite horrifying, honestly. The quote they gave us was too high for what we were able to spend so we wanted to go with another company. That company has since fallen through, leaving us with three units and no one to install. I reached out to Air Wave again to see if they could send us a quote for an install only and drama quickly ensued. He called the office twice while I was out for ½ an hour and was extremely rude to both girls who answered while i was away. When I called him back, Harold began to lecture me on how I’ve «really messed up» by buying the units. When I asked if he wanted to do the install, he said «I don’t want to take that responsibility.» So essentially, he just wanted to call me back to lecture me, instead of simply emailing me back and saying he couldn’t do it. Sorry I didn’t spend 2 grand on AC units when I could buy them myself at half the cost!
TLDR: Don’t waste your time if your are shopping around.

I needed to have my Freidrich a/​c unit repaired — this company was on Freidrich’s approved list and so I tried to schedule a visit. Ultimately the service manager got on the phone to yell at me for their mistake/​my disappointment in their scheduling process. I was told by Air Wave’s person that an appointment time could be scheduled for the morning… apparently not true «we never give appointment times» the service manager told me.
He then nastily reported that he was doing Freidrich a favor in arranging the visit and that if I was upset with anyone I should «save it for the company that sold me the a/​c unit…»???
In short, if reasonable customer relations are important to you — do not do business with Air Wave; they may be technically brilliant (I have no idea) — but my conversation with them was among the nastiest I’ve experienced. Sad and disappointing.

My first mistake was not reading any reviews PRIOR to calling Air Wave.
I called to have an AC installed and although I gave them the model number at the time I booked the appointment — their installers show up only to leave 5 minutes later without installing the AC. I also needed to call them twice to «remind» them to fill out the insurance info for the mangement company of my building — which was sent to them the day I made the appt and not done until a few hours before the installers arrived.
I called their office after the installers left and told them I will go out and buy a new AC that would fit properly and was told they didnt like the brand I was planning on purchasing, (albeit, one of the top rated brands) and the wouldn’t install it! I was then placed «on hold» and after 10 minutes, they hung up on me.
This is the same company that shows a location/​phone number in Manhattan, so don’t be fooled — same company, same horrible service. With so many other companies in NYC — why would anyone want to deal with Air Wave?

Do not use this company! They did not honor their service appointment and will waste your time. I called to get an AC unit installed, they gave me a date and told me to call the night before to confirm and gave me a 4 hour window when the installers would come. The next day they called 30 mins before the end of the service window and told me that they were too busy and will not be coming and offered to reschedule for 4 days later! Why would I do that? So you can not show up again?
Judging by other reviews I’ve seen online this seems to be standard practice for them.

I used Wave last year to service and store three A/C’s for my offie. They were helpful and friendly on the phone. Their rates were high, but their service was good.
This year is a different story. I called to purchase two air conditioners and got passed around to three or four different people before they found someone who could help me. Their salesman, Harold, was short and brusque on the phone and sounded like he could barely be bothered to take my order.
When I called a few days later to confirm the time of delivery, I was again passed around to a bunch of people — each person sounded more pissed off that they had to talk to me. When I finally got someone to answer my question, someone else on their end picked up same line and started talking right when I was being given my answer. Both hung up at the same time. Not being able to hear the answer, I called back again and asked one more time. With clear annoyance in her voice, the woman said, «I just TOLD you, they already left.»
And that’s the last time I use Wave Air Conditioning. I regret spending nearly $ 2000 with them on new A/C’s and installation. Next time, I’ll call a company who trains their employees to be nice to customers, professional, and with appropriate phone manners. You know, a company that isn’t pissed and rude when I spend $ 2000 on their products and service.

First, let me state that my dealings with Air Wave never proceeded further than the phone, so I cannot comment on how well they actually service your AC. The other reviews seem to indicate that they do a good job, so take the following for what it’s worth. My phone call with them was enough to turn me off to them for good…
Our AC started blowing black dirt all over our apartment. I called Air Wave to see about having someone come and clean the unit. When I called, I was told there would be an $ 89 service charge to look at the unit — not to clean it or do anything else. Just to tell me whether or not it’s dirty. I understand that all of these places charge a service fee, so I let it go (though I think it’s absurd to pay someone $ 89 to tell me what I already know — that our AC needs to be cleaned).
When I asked if they could give me a range or estimate for the actual cleaning cost, the receptionist said she didn’t know but that she could transfer me to her manager. Upon being transfered to the manager, I posed my question again. His response: «I don’t know exactly how much.» I said that was fine, but could he give me some sort of range so that I could better determine whether it was worth it to have the unit cleaned or whether we’d be better off buying a new AC. His response this time was raise his voice and emphatically state «I DO NOT KNOW». .. and then he hung up on me.
I called back and cancelled our appointment.
I’ve since found two other companies who provide the same service, charge $ 40 less for the service fee, give an estimate upfront, and are NICE on the phone. Save your money and your time — look elsewhere for AC service.

180 degrees from the co. we used previously. The units came back really clean (including the face panels), they sent 2 guys who were courteous and professional, they cleaned up what little mess they made (even swept the dust from the carpet outside the elevator), and the acrylic filler panels are flawless. I’m so pleased that I called the owner. He was especially proud of the fact that they thoroughly clean the units and store them carefully.

After a few miserable summers living with a tiny AC unit we finally bought a proper grown-​up AC to cool our small-​ish apartment. The issue of course is that a proper grown-​up AC, while more energy efficient and powerful, is also the same weight as a horse.
Our solution for the past couple of years has been to use Air-​Waves. In the fall they come by and take your AC out. They clean it all up and check it out and store it for you during the winter. In the spring they bring it back all nice and shiny and clean and install it in your window.
The guys who work for them have always been friendly and do a great job putting it in to the window. Yay!