Capital One Bank

This branch has a lot of customers that ALWAYS has very very long lines and wait time to conduct simple transactions. The wait on line is uncomfortable as the space is narrow especially with the HUGE vent like contraption that practically sits on top of you. You feel like a pack of sardines! It’s unsightly and I am sure there is a proper way to place this as not to be in anyone’s way. There was no thought process in designing this space to service the many customers this branch has. On top of which there always seems to be a shortage of bank tellers where you see only 2 tellers to service 15 or more customers. When you have to speak with the bank representative on the 2^nd level there is an even longer wait. I was there last Saturday and saw 4 EMPTY desks while the other 2 reps seemed to be having idle chit chat as the line grew.
This morning (11÷20÷15) at around 8:45am I wanted to get money from the ATM and lo and behold I could not because the ATM’s were being serviced (removing the money). This was the 2^nd time this week that I could not do a quick ATM withdrawal because of this inconvenience. I did not have time to wait for the bank to open up and even if I had time there were so many people waiting that it probably would have been another 20 minutes that takes 2 mins just for a simple withdrawal. I was so damn annoyed! Why are the ATM’s serviced at that time??? This should be done at a reasonable time when there is not a hoard of people or not right before the banks open. I have been to other branches like 96^th and Columbus Ave or East Harlem and NEVER experienced these nuisances. It’s always a pleasant experience with quick and adequate service. Why does this have to happen in the Bronx, where the majority of the population are Hispanics and Blacks??? I would hate to think that because of this location and the population that we are not treated with the same customer service experience like those in Manhattan. Is this the type of Bank Capital is?
This needs to be addressed!
And while I am the first Unilocal review for this branch believe me I am NOT the only person that complains about this branch.
I will say the customer service reps are nice when you finally meet them.