Came to chuck e cheese today and they definitely have let this place go. First it SMELLS horrible, like a dirty locker filled with musty clothes. The wait staff look miserable. The«new» system where they have to sit you makes no sense. I’m suppose to stand here and wait until someone becomes available.(Not happening) The food is entirely to over priced for what you get. Most of the games either don’t work, or they semi work. The ceiling is falling apart. It’s just going so down hill so fast. Only good thing is in the morning it’s very few people there.
Holly B.
Rating des Ortes: 4 Boston, MA
This is a really good place to let the kids run around and use up their energy. I came with my sister, niece and nephew and after almost 3 hours everyone was ready to go home lol! Food — they have mostly pizza but they’ve also added a few more choices — Salads, chicken wings, desserts and fruits. Safety — to make sure kids or adults do not leave with the wrong people when you walk in with your group, you’re stamped with the same number but different from everyone else. Food — the pizza is ok, not great but the kids love it. They have a few different varieties also. We had the plain cheese and a large Cesar salad. They also have a salad buffet which is nice to have options and varieties. All and all the kids had a great time and we’re happy and full, that’s what counts. We will def return.
S R.
Rating des Ortes: 1 Manhattan, NY
Disgraceful… dirty beyond belief. They neverrrrr clean the tables with leftover food It sits there for hours. Half the machines rarely work. Don’t ever order wings. A group of husbands ordered and it looked liked sticky thick batter with morsels of chicken. They definitely use the cheapest form of thick battered frozen wings. If you want your infants to get sick from uncleaned, dirty premises, take them here. They will get sick, no doubt
Alfa Y.
Rating des Ortes: 1 West Bronx, NY
This place its more fuking lose time for nothing and u have to waiting for the private parties never never never never go back to this shit place i loking for diferent location the lady soupose to its a manager she dont know no shit
Kenneth T.
Rating des Ortes: 1 New York, NY
This place was closed down for a couple of days by the Dept of health. Whenever you would ask why they closed, they would say they didn’t know anything and give you 5 tokens to leave them alone. Inside is filthy. If you show up at the open, you can see the floors are filthy and sometimes food left on the tables from the previous night.
Kimberly O.
Rating des Ortes: 1 Valley Stream, NY
Worst Chuck E. Cheese I’ve been to. Came here for a birthday party, and it was insane. Started out in a line to get in that would have lasted close to an hour had the birthday boy’s family not come and got us. Once we were in half of the machines had out of order signs or took your tokens and didn’t do anything. Most of the games only give you one or two tickets unless you get a crazy high score. The ticket counter was a mess. We waited for almost 20 min while two associates tried to help 30+ people, only to be told what my son wanted was out of stock. The stuff in the case is for display only and they can’t open it.
Maxien A.
Rating des Ortes: 2 Bronx, NY
Visited this location today. I’ve been here about 5 times since it was built and today I experienced my first disappointment. The prices have gone up and the quality way down. Most of the machines did not work or work properly. The coupons were a joke, in comparison to what they used to be. I also felt as though the place had gotten smaller, maybe that’s just me. Anyway, I ended up spending $ 50 after using 1 coupon and upgrading to 3 cups which were 1.49 each for 3 boys. This place has a hand sanitizer in numerous places which is pretty brilliant, but no toilet seat covers… my 3 year old just started to use the potty, and thankfully I carry disposable toilet seat covers in my purse… but really, they should provide these for the kids.
Rebecca R.
Rating des Ortes: 3 Hartsdale, NY
I’ve never stepped foot in a Chuck E. Cheese before. To have a rat as your spokesperson leads me to believe that you’re openly letting people know you’re not a clean place. That’s my only personal qualm. I attended my niece’s 4th birthday party here and it was actually okay. The store was clean, staff were friendly and the rat stayed his distance from me, as per my request to him. I did not see any crazed kids running around, they all seemed pretty well behaved. The staff made their rounds and removed trash, brought over supplies and interacted well with the families. Bathrooms were neat enough. All in all, I did not have a bad experience here.
D R.
Rating des Ortes: 1 Manhattan, NY
Don’t go to eat! I took my 2 littles on Tuesday night during spring break. I ordered an individual cheese pizza, drinks, and salad bar. I noticed that people kept going to the kitchen looking for their food. After an hour, I went to inquire about mine. The worker said it was just about to come out of the oven. 45 min it was still not out. I went to the kitchen to inquire again. I was told they didn’t know where it was. I took my receipt, kids, etc to the order line and asked for a manager. I told her what happened. I told her we were leaving and I wanted my money back. She gave NOAPOLOGY for the fact we had been waiting over an hour and a half for a tiny pizza I paid $ 12 for! I’ll never go back to eat again. Disorganized and the least she could have done is apologize.
Tammy M.
Rating des Ortes: 5 Mahopac, NY
We hosted our daughter’s 7th birthday here. Just so you know, I avoid these places like the plague. But it seems to be the spot every 7 year old in my daughter’s class wants to have their birthday party. After trying to convince her of other options we succumbed. I’ve been to another birthday party here, as well as one in the Paramus NJ location. This location is better run and organized in my opinion. It doesn’t have the jungle gym, and I did see an employee fixing a game that wasn’t working. The other location had three games that weren’t working and no one was out there fixing them. The host for our party was Elia. I can’t say enough good things about her. First off, she let me know that she was here for me. We went over the food I selected and made some adjustments per her suggestions. She handled the group and helped immensely. Everything ran smoothly. One of the mothers was so impressed, she asked to have Elia as her hostess for her daughter’s party next week. So you know where I’ll be again! I didn’t run into any wait problems or problems with food. I recommend this Chuck E Cheese and Elia for a birthday party.
Ladii F.
Rating des Ortes: 4 Bronx, NY
I think this chuck e cheese is better for the younger kids because they don’t have that stinky playground thingy that the kids climb in. The kids can get rowdy but you know, their kids. It’s smaller compared to the gun hill one which I didn’t mind. I went a Sunday afternoon, got there about two. It was kinda busy but more busy at 4. I didn’t have to wait in a line we had a walk in party for my daughters 3rd bday and she loved it! Which is all that matters. Had to wait 10 minutes top for food which is good for me. I will be going again! :) only con was some of the machines working crappy which is expected but it was cleaner compared to other chuck e cheese I’ve been to.
Andrea J.
Rating des Ortes: 1 Staten Island, NY
If i could give this location zero stars, I would! We visited this Chuck E Cheese for a birthday part! First mistake was walking into this location! Although my friend already had a reservation and was seated inside, we had to stand online for nearly 45minutes and were not permitted to move forward even when most of the party was there. When we finally got inside, we were stamped and went to our table. You have to order food before going to sit. Luckily, my friend already placed an order for the party. Although it was a new location, some of the machines were out of order and because of its popularity, it seemed like kids were running over each other. There were long lines to use the machines. Although the birthday cake was order upon arrival, it took over two hours for Chuck E. to visit the table with the cake. And, unfortunately, the birthday boy fell asleep. The place was filthy — from the soda machines being extremely sticky as well as the floors, to garbage being piled up on the tables, and the absolute filth in the restrooms that left my daughter and I running for cover. Disgusting!!!
Ancernetta O.
Rating des Ortes: 1 Humble, TX
Whatever you do avoid this place at all cost! I went there this weekend and it was the worst! 1. There was a line to get in the door. We waited in line for 30 mins. I would never think chuck e cheese is this popular, but apparently it is! And just in case you asking yourself if it was a holiday, the answer is no, just a regular Saturday! 2. Absolutely no seats! We had to stalk people and see when they were getting up from their table. But everyone was in for the long haul… Oh well. It took us another 30 mins to find a table. And by the way you have to order food or else they won’t let you have a table. Go figure! I was ordering food so it was not issue, but I have gone before and not ordered food and at other locations this was never an issue. 3. Long lines for the games. This place did not have enough games to accommodate their patrons. My 4 year old had to wait 10 mins to place skee ball! Never again! 4. This location was new and the machines are still broken. It took forever to find an attendant to fix the machines. 5. Bumper to bumper traffic inside. It was so hard getting around because there were so many people inside. I had to hold on to my kids and my belongings tightly! That brings me to the next topic! 6. There was a lady in there literally cursing out her 2 year old at the top of her lungs! I have never seen anything like it. I just looked at my hubby and said we got to go! lol Save yourself a lot of time and trouble. Don’t go to this location. Find another location.