Dunkin’ Donuts

I ordered 25 toasted bagels over the phone. I told them i will pick it up the next day at 7 in the morning. The next day, they called me at 6:45 to confirm my order. The person who called me said she will start making my order and told me it will be ready by 7. When i got there to pick up my order, they did not make my bagels! Most of the staff cant even speak english. I couldnt understand what they were saying. So I asked for the manager. The manager came told me that there is no phone order made. I even showed the manager my phone recent call list and asked who called me 15 minutes ago. Everyone working there said it wasnt them. Staff started to make my order. It took them less than 10 mins for my order. I asked for toasted bagels with jelly and butter but they only toasted like 5 bagels and the rest were cold. Some of the bagels only had butter in it, and some only had jelly. They also gave me burnt coffee which i threw it away after one sip. They didnt even apologize. In fact, the manager said shes doing a favor for me because shes taking my order when i didnt order on the phone! Very rude people! Never going to this DD again!

Store #345 918
Breakfast in The Bronx! I am addicted to breakfast hash browns! For 6 pcs at $.99, surely, it is a microscopic portion size but entice the stomach. Heed the hope of my mind for hash browns! Oven baked, golden brown look, crunchy outside and flavored potato inside… yum! Despite of the unhealthness of hash brown or tater tots (high cholesterol, grease content, etc.) I am still addicted to hash browns. Seating is ample and tables are somewhat clean. No restroom facility on site as it falls below the seating requirements for business owners to provide a restroom. This location opens early for those who work hours begin 8:30 am. This location conveniently sit near the 1 train at 231^st Street station.
Staff cannot speak English. I had to SHOUT OUT my order!

Very nice workers in the morning even when I’m grumpy before I’ve had my coffee. They are quick and always honor the offers and coupons. Once their system was down and it couldn’t read the app for payment and they gave me my coffee for free. They are very accommodating even when I am being ridiculous, like insisting on a small coffee when medium coffees were free for Nat’l Coffee Day and gave it to me for free anyway. They could work on keeping people in line to the left to avoid confusion and crowding in the morning rush.

Customer service is long extinct here, I bought a donut and was rushed out of the store. Will never think about spending another cent here ever again.

This is my usual go-​to place for my Saturday morning coffee and a bagel. I really like coffee more for its effects rather than taste, so I usually get a flavored coffee to get me through that tart taste. My guilty pleasure is the French Vanilla coffee. The reason why I liked DD over starbucks was that DD used the brewed french vanilla bean coffee and not the flavored syrup. Well this place must have had some cut backs because now they are using the vanilla flavored syrup in the coffee and it tastes friggin horrible! It has a fake sugar taste and it totally ruined my Saturday morning routine. Its way more noticeable for someone like me who doesn’t drink coffee often and truly desires the brewed flavor. Maybe true coffee drinkers dont notice, but i do and that fake flavoring has a bad aftertaste. Don’t sell the French Vanilla bean coffee and you don’t even make it for your customers in house! It’s the cutting corners like this that devalues a product and makes customers lose trust in an establishment.