Empire State Towing

Nothing new to see here… Called Teddy last night and he took care of my customer. I know when I get a call in NYC I can count on these guys.
Stuck in NYC and need a tow? Don’t bother with the other guys, just ask for Teddy! :)

So this Company Blew me away. Talk about customer service, you really get to know what a company is about with the way they deal things when they don’t go right and these guys get ¹⁰⁄₁₀ from me… A+++
It came from them being asked to tow my car when it broke down. There was a little damage to the body work, nothing major but it was going to be one of those calls. You know where you are going to battle to get it put right…
Nothing could be further from the truth, the owner Luis got on the phone and IMMEDIATELY accepted full responsibility with an apology and asked when he could pick the car up to put it right! Kinda taken aback I decided to take the car myself to meet this person and see his operation.
When I got there the other owner John, seemed so pleased to see me, he gave me a tour of the body workshop they had (full of porches and high end cars, which made me feel comfortable). He told me he’d have the damage fixed and back to me that night, plus they’d do the whole bumper, covering a little dent we’d done to it months before.
That night the car arrived back, fully detailed and looking brand spanking new!
Thanks Luis and John for a great experience.