Enterprise Rent-A-Car

Rented car Memorial week. Car wasn’t ready when I picked it up. Chassi was representative who walked us to car. She was rude and rushing. She was yelling at other Enterprise employees along the way. She was rude and mad at us when we asked about how use something on car. No patience with customers or with fellow employees. Asked about gas policy and she told me I had to go inside and ask. After waiting 30 – 40 minutes for car I did not want to go inside again. Unprofessional!

The staff was courteous, however this location seemed to be severely understaffed and didn’t have enough cars, as I and other customers had to wait almost an hour to get a car once we paid for our reservation. Some of the staff also seemed to move slowly and were disorganized. One of the less than optimal experiences I’ve received at Enterprise, although I know it’s a difficult job. During busy times I’d probably save more time trekking to the airport and getting a car there.

I had to rent a car for my sisters graduation cause I don’t own one. Maaaan so clutch, got a sweet ride promptly enough, and was able to take my family upstate and to jersey, and enjoy Mother’s Day weekend.
Thanks Chris!

I had an accident and my car insurance rented a card or me through Enterprise and when I got there to pick up the car everything was ready for me. The staff was very helpful and courteous. The only issue I had was that I had to pay out of pocket everyday I had the rental even though my insurance cover $ 50 per day because they didn’t have any of the low rate cars available.

The customer service at this location is amazing, rented a Nissan Altima for four days, and no complaints! The car was clean, and basically brand new condition! I would definitely recommend this location, and use them again. The guys at the counter are great, nice, friendly and polite, and make you feel like a valued client.

Customer service was great but that doesn’t change the fact that when you get to enterprise its an entire different ball game you go in thinking you’re going to spend a certain amount like the app said but than you get hit with all these outrageous fees once you go and pick up your reservation I really wasn’t expecting any big surprises just like the app says and than on top of that the vehicle smells like an ashtray and window whipping blaze needed to be replaced smh only reason I took the truck was because i picked it up the same day i was leaving town and really needed it and it was the only truck they had otherwise it would’ve stayed there on the curbside ! I think enterprise needs to step up there services to 100% I don’t I’ll be renting anymore cars with this company sorry not sorry

I was charged whole amount of my car rental, which my insurance was covering for up to 20 days. When I spoke to mr Mike Cedrone, branch Mgr, his raised voice, speaking over me, and body language made a bad impression in the Fordham Rd, Bx, ny locale — I won’t be renting from this location anymore :(

I heard a terrible clanging noise in my car on the way home from a bridal shower last Saturday night. I wouldn’t be able to see my mechanic until Monday, so how would I get to my clients on Sunday? I ordered a rental from Enterprise online on Saturday night so that pickup on Sunday morning would be speedy. The staff gave me a clean, perfect Hyundai Accent and away I went with a 2-​day rental since I figured the mechanic might have my car all day.
Monday morning my mechanic found that the awful noise was nothing more than a trapped rock! I immediately brought the Accent back to Enterprise and was credited for the 2^nd day of the rental which I no longer needed.
In both getting and returning the car, service was swift and the staff were pleasant and professional. The only thing that could have been better was if the Enterprise nearest to me had been open on Sundays — the one I had to go to was a taxi-​ride away.
I’ve used Enterprise before and I’d use them again. Good company!

my car got damaged and I was appointed to a bodyshop in the Bronx and there I I encountered the most amazing sales representative. as I walked to the auto shop I was in a bad mood due to what had happened to my car. but a gentleman by the name luis alvares from enterprise made my day much better. not only did he provided and amazing customer experience for me but best of all, he was personable, friendly and went above and beyond to make my rental fast and easy. as a result of this man, I sincerely recommend enterprise if you need to rent a vehicle!

So I wanted to rent a car for my birthday and had plans on going to Jersey and Upstate. I reserved a standard car (over the phone) for 2 days and it cost me $ 160. I asked the customer representative if I was going to get hit with extra fees when I get there? She said no… Okay. I called the night before my reservation to confirm and to ask if I have to pay for insurance on the car I’m gonna have, the lady said «to buy car rental insurance is optional»… No problem. Next day, I arrived at this location. There was no lines (since it was a weekday) so I was excited. Chris was helping me and when he told me the total, I was outraged. It came up to $ 410… So I asked him how come its $ 410 when the lady over the phone said $ 160. He told me there’s a $ 250 deposit fee… I wasn’t aware of this so I told him thank you and walked for a bit. I had to really think about if I REALLY needed to spend $ 410 on a car for two days. But it was my birthday, so I decided to go on with it. Came back and he helped me again. He showed me the cars and one of them was a free upgrade (no charge) but I decided to go with their Dodge Dart, signed some papers and drove off.
A couple of hours later, I went to go pick up my girlfriend, the car warned me to change the oil in the car. Now I’m PISSED, because this was supposed to be done BEFORE I TOOK OFF!!! This made me not want to use the car for a long period of time. So I didn’t go as far as I wanted to but I went to certain areas that I wanted to go to.
Finally, I’m returning the car. The guy came out and asked me how everything worked out … I wanted to tell him about the oil change light always popping up when I start up the car but it’s no use… I’m returning the car, who cares! Went inside and saw Chris, he immediately remembered me. So I waited for my receipt and the other guy said that I was getting $ 217 back instead of the whole $ 250, I didn’t ask why.
Will I rent a car again from Enterprise? I would have to think twice before I do. Chris was EXTREMELY helpful! He’s the reason why I gave this review 4 stars instead of 3. I hope he’s still there when I rent another car again.

I really like renting cars from enterprise and whenever I think about renting a car, I always think enterprise! It is very easy, the customer service has always been exceptional. The cars are great. I have never been over charged. I had a dispute about a toll booth and it was resolved right away. I love enterprise!
I only have one complaint which is the dead zones. It is advertised that they will pick you up anywhere but I live in a dead zone where hey aren’t sanctioned to go for some reason or another. I have to take a cab to get to the nearest enterprise. I recently complained about this to the employees and they were very nice and were as accommodating as they could be and took me to the closets subway station. I only live 10 min away but because it’s over the bridge they can’t pick me up or drop me off.
I am still going to use enterprise because I love the service. Brainstorming ways to improve your business and it is getting rid of the dead zones or renburst me for the cab ride there.
Veronique

Although the wait to pick up was an hour, everything and everyone was excellent. And to drop off was quick. Friendly staff.

Not a bad job. Pick-​up from home was prompt and so was the return. Service was fast and car was ready when I got there. They need a larger facility as traffic is hectic as the location is right on the corner of a busy intersection. Friendly staff. I’d go back.

OK, you keep e-​mailing me asking for my opinion so… I had to wait an hour for car to be delivered from another site on a Friday morning with an EMPTY gas tank, that is a lack of preparation. There were five people ahead of me in a cramped waiting area. They go over the car with me looking for cosmetic issues and proudly point out the car only has 6000 miles on it; but I pointed out that all four tires say there is more like 50,000 miles on it. They lacked tread! Clearly, someone took the factory tires and replaced them!
Then, while on the NJ turnpike, I realized, the steering wheel was at a 45 degree angle to the left. It wasnt pulling to the right, the steering wheel was out of alignment.
The car had mechanical noise from the transmission, the cruise control didn’t work. So, as someone who rents 20 cars a year for business, this experience sucked. I did write to corporate pointing out these issues so no one gets stranded with this vehicle but they did not respond. Had Corporate responded, I would have upped my rating because I know sometimes, things slip. But these are safety issues which I value more than customer service.

Rented a car from here on a Friday because I was needed to go places upstate as well as in the city and public transportation was not going to be feasible. Arrived 10 minutes early for my reservation and I wish I had arrived sooner because the room was full. It took them about a half an hour before I was able to get the keys to the car. Overall I had a great experience and everyone was nice, professional, and knowledgeable. The car I drove was a breeze. I plan on doing business with them again.

Just a quick note to thank Niccole Crespo for her assistance on Tuesday, both with my initial rental agreement as well as my rental extension, and above all, for her professionalism and courteousness during my dealings with The Enterprise Rent A Car Organization @ 619 Fordham Road, Bronx. Her professionalism has solidified my decision as to whether or not to be a returning customer.
I look forward to our dealings together in the future and hopefully will be lucky to have you as my agent.

I have rented from this location on several occasions. The staff is always friendly and accommodating, excellent service. Always get a nice selection of cars. Expect to wait at least 10 min whenever you arrive, pretty busy location. Consistently good experience.

My second time renting from this location. I reserved an SUV for the weekend and got a brand new Tahoe LTZ. They say you’ll Tahoe or similar but I got a big clean Tahoe LTZ with all the bells.
I got there a few minutes late on a Friday afternoon for my reservation and the staff was slammed; Seems like they might have been short a guy or two. I waited maybe 10 minutes and drove out of there 5 minutes later. Good service for a busy day.
Returning, there was a line of about 3 cars outside that moved quick. Was out of there in 10 minutes.

If it was possible to give a lower rating, I would. Horrible experience. There was a long line as others have commented. But what was worse, was that there were several staff just standing around. Car was supposed to be ready by 4. The staff couldn’t locate the reservation. They finally located and confirmed the reservation and assured us our car would be out in a moment. It was out an hour and a half later. This was literally the worst experience renting a car I have ever had. I would never come here again.

Hor-​Ri-​Ble. Our reservation was for 4pm (almost a month in advance) and we did not get the car until 530 (they were doing a oil change and tire rotation but still that should be done BEFORE the reservation.) This was on a Thursday btw. Only allowed 150 miles per day with a .25 cent charge per mile. Drove to South Carolina so it ended up being a lot. The car we got was HORRIBLE in gas, Jeep Compass. Had to stop every 3 hours.
When we returned some guy gave us his card for a free day if we ever returned but it’s just not worth it (he was very nice at least, even credited $ 20 for having some gas left in the tank.) That was the only positive.
Never going to Enterprise again.