FlatRate Moving

Just used FlatRate for a move from NYC to New Haven. We had a packing crew come the day before our move who has our whole 750sq ft apt packed up in 3 hours. The girls were friendly and efficient. The next day the movers were 15 mins early and very professional. Daniel Leon (8499) and Basilio Ramirez (9075) were amazingly fast and very thorough. All of our stuff arrived safely, and Daniel and Basilio made sure that everything went right where we wanted it. I would definitely use FlatRate again, and would request Daniel and Basilio!

moved from nyc to florida. truck came yesterday… they robbed me! its a scam!!! crookes and lairs all of them! all my boxes were open! jewelry, watches, fur coats, designer bags, fine china, antique collectible riffles all gone, most items that weren’t stolen broken and damaged. while i keep getting the run around with their claims department i am seeking legal help! i am so distraught!!!

My God. Really, where to start?
To preface, because of the sudden timing of our NYC to LA move, FlatRate said that they could not perform a pre-​walk-​through. Fine, I get it. No problem. The ordering process with Stephen was pretty smooth (though the art crates he requested were too large and our moving team had to take them to be re-​crated, leading to them being delivered to our LA location days after the rest of our things), and after a bit of back and forth, we settled on a price.
On April 30^th, «Team A8» arrived at our NYC apartment at 9:30 AM. On time. Nice. Then, the team leader, Ibrahim, comes up to do a walk through. It’s looking like a much bigger move than he was told. OK, things happen. Still cool.
Before I tell you the bad, I will say that the team agreed to remove a very heavy table from my apartment and place it on the curb. It was not required, but greatly appreciated.
But Ibrahim (we quickly learned) is not the best communicator. He barked orders around, and several times that day (it all took about 7 hours as we also had to go to a storage location), he appeared to be getting into arguments with at least one team member. But that’s their own thing.
But this is my thing: Ibrahim also did not tell me when he left my apartment with my belongings. He had his own agenda about how things should and would be done that day, and did not care about anyone else involved — including, seemingly, his own coworkers.
Another thing: the team started off strong, and I went to get them some drinks as a thank you. But they did not pace themselves well. About two hours in, all but one of them (the youngest, and most courteous) began to noticeably lose steam and make careless mistakes. {They should’ve taken a short break at some point.} They dug a huge hole into our lobby wall, left tape and moving materials EVERYWHERE, failed to show proper care for a couple of very expensive paintings, and I since had to file a claim for two boxes of my clothes that are still missing. Simple things like pillows were not removed from my sofa, so they arrived in LA scrunched up. Also, I gave explicit instructions re: exactly what to pack up in NYC, and what to leave behind. They did not follow directions, and ended up having to return to our first location to pick up more items. The moral of the story here is…
Do NOT let FlatRate pack your belongings. We made a mistake by asking them to do so, and are still paying for it. They are *clearly* not packers (an exception being the lone female on the crew). As we open our boxes, we are more and more regretful by the day that we even gave them a tip at all.
Advice to FlatRate: get a better foreman for «Team A8.» Regardless of who was at fault, no one was having a pleasant time, there was no team mentality, and things were packed incorrectly and in a haphazard fashion.
Bad, bad, bad, FlatRate. Just bad.
I will post a separate review of the Los Angeles team — led by Juan — later this week. This was a far more pleasant experience. Juan and the group worked as a fluid team, and Juan provided advice to us regarding a new storage space. He even triple-​checked with us re: our lost items, and never let us feel as if we were holding him up.

They moved my furniture from London to my home and storage space in Connecticut. They said they would reassemble everything they dissembled and packed. They resembled a cupboard and a wardrobe which was broken in the process. This was covered by the insurance company Reason Global. The insurance company covered the loss although they have still not paid me. A chandelier was left in storage in its crate and they reassured me that any damage discovered on uncrating would be covered and that they would return to reassemble. The chandelier was unpacked by an independent Appraiser. One stem was broken. I asked Global to cover the cost of the repair of the Murano chandelier which is broken beyond repair. They asked that it be reassembled and FlatRate refused for liability reasons. I paid over £1400 for insurance and insured the chandelier for £5000 and I am just getting a runaround which is extremely unprofessional. I would not recommend Flat Rate or Reason Global insurance company and I anticipate that I will have to take both of them to small claims court. And if Flat Rate wants to call my boss and complain, make my day, I am the boss.

Daniel Leon #8499 is the fastest taper and packer in America. Best service without a doubt. Highly recommend.

Elvis, Gabriel, and Jeffrey are incredible! This was an effortless move, thanks to their expertise, hard work, and overall kindness. A lifesaver!

Furious with flat rate. We’ve done 7 moves with them. 8 years ago, we put 4 items into storage with them. 4 items. Somehow it came to 150 dollars a month. It’s a premium and it turns out that we’ve been paying for 230 cubic feet of storage for «about» 80 cubic feet worth of storage.
That’s not really the problem. That’s a rip off but it is what it is.
Now, twice over the last 3 years we’ve contacted flat rate to get an inventory and were promised photos. The photos never came through. Of course we got a call once our cc expired for new information. But then could never get photos or an itemized list. Then more recently we decided to consolidate flat rate with our current nearby storage. They quoted 1300 dollars to move the stuff out. For 4 items.
We left it where it was and now are in the process of our final move with Flat Rate. So, today, they brought the items out of storage to our new place and it turns out that one of the items — an antique table that we had in storage was broken in the unit (according to the team that loaded it onto the truck)
Let’s do some math. 14k to store four items for 8 years, only to find out that the most valuable item in the lot was broken.
Can’t get anyone from flat rate to call us back and all we got was a pre fab form that might pay us out 60 cents per pound on the table.
Flat rate will break your stuff. Don’t use them.

I moved from Fort Lee, NJ, to Sherman Oaks, CA, the last day of November. I originally wrote a rave review for FlatRate – polite, efficient – when they picked up and delivered my apartment items – 145 in total. As we were unpacking, we realized my antique table (worth at least $ 3000 and having sentimental value) was missing. I called FlatRate in the Bronx and got the head of claims who recited from a script and told me no one was higher than she. I then called customer service and got the same woman. I told her someone had to have stolen it – since they couldn’t find it in either warehouse. All 145 items were accounted for so the table must not have been labeled. I actually saw the foreman wrap the table in a quilt and remarked about its beauty. They said they could only give me $ 325. I said it was unacceptable and wrote six letters to the top executives at FlatRate – return receipt. Eventually they said they were sorry I was dissatisfied would give me an additional $ 250. I told them I was disgusted that they refused to question the men who packed and delivered my table. This was worth more to me than the $ 3000. To them it was a finished claim and so be it.
I would think that a company as big as FlatRate would at least give me the correct amount of money. Its worth would be obvious if they just asked the foreman about it since his remark showed his admiration. Unfortunately, I did say to him that was our most expensive piece of furniture.
I urge everyone – and I mean everyone – not to use these people. Their response to me indicates they should be put out of business. Of course, I am informing the Better Business Bureau. Also, everyone refused to give me the names of the executives – a secret. I found it by searching on Linked In.
Muriel Kravette
Fort Lee and Sherman Oaks

There are so many NYC area movers to choose from, the stress factor doubles the usual anxiety of a move. But let me save you time and angst — choose Flat Rate.
I got burned from a local company that ignored my instructions that there would be two NYC area pick-​up locations before the move to upstate NY: one in Queens and the second in Rockland County. The office told me they would go to Rockland Co first. But when the movers showed up, they groaned and griped that going back down to Queens was too inconvenient. They whined to their office, then the office called me telling me they would not be moving me at all! And I still haven’t seen my $ 100 deposit.
I was dumbfounded. I guess I was naïve about how common it is to get ripped off by these companies. I studied Unilocal this time. And I’m glad I did.
Flat Rate is a bit more expensive, but they pampered me every step of the way. I was asking for movers with a two-​day notice. They didn’t flinch at all. On moving day, the movers were on time, professional, polite, accommodating and quick! They even beat me to each destination. When all was complete after a 10+ hour day, they even assembled a dining table that they didn’t have to do, as it wasn’t disassembled by them.
I rarely review places here, but the experience with Flat Rate was worth the time.

On Saturday Enrique and John were at my apt right on time, and for me right one time, is early so that we actually start when you anticipate start. They were friendly, careful, quick and professional. We were out of my apt in less than an hour and all moved into my new apt in less than an hour.
Best movers I’ve worked with yet.
Fantastic. I don’t know about the rest of Flat Rate but Enrique and John were great. Thank you.

I just moved from NY to MD and the only thing stressing me out was choosing a moving company. I had done some research, but couldn’t get past the bad reviews I was seeing for other companies, and was terrified that my stuff would get stolen/​lost/​damaged, or that I’d be charged with some crazy hidden fees. A friend recommended Flat Rate to me, and even though they were a bit more expensive than some of the other companies I met with, I felt comfortable picking them for my move. The sales rep, Ari, was very quick to reply to my emails, and answered all of my questions. On my move day, I was so nervous about my stuff but the foreman, Fadil, and the crew immediately put me at ease. They were all fantastic — friendly, polite, funny — one of them even tightened some loose screws on a futon that was being moved (rather than just informing me that they were loose). They loaded up the truck in record time, and answered any and all questions I had about the delivery the following day.
The next day, I was to meet them at my new place at 10am. They had some tire issues and were going to be late, but I was so glad they at least called to tell me what was going on. They then got stuck at a weigh station so were even later than expected, but kept texting and calling me to keep me posted, and honestly I didn’t even mind that they were late. I was just grateful they kept me informed. Unloading went just as smoothly as loading, and the same guys were there. Again they were polite and friendly, and apologetic about being late. It was out of their control and I was not upset.
The only thing that didn’t seem to make it was two pieces of glass that go to my 2 end tables. I filed a claim with the company and they are sending a check. Nothing else was missing and not one thing was broken. They cleaned up everything both days, and couldn’t have been nicer in general. I would recommend Flat Rate to anyone needing a mover. They definitely took all of my stress away.

My movers, Elvis Soto and Felix Torres were tremendous. They were careful, quick, and to the point. I moved from the Lower East Side to Midtown over the span of two days and had zero logistical issues. They were both on time each day. Elvis even went above and beyond to offer me some help finding some screws I needed for my TV stand and table. Would definitely recommend using Flatrate, especially if you are lucky enough to get Elvis and Felix. Felix and Elvis work very well together.

Horrible company with even worse customer service. Will never ever move with them again.

My goods were delivered with numerous updates as o exactly when the movers would arrive and were unloaded quickly and efficiently. Great service and great crews on both ends of the move. Very happy with them!

Well, I am currently in the midst of a FlatRate move. The company has time for me to take this review down. They are getting 1 star because my FlatRate quote turned out to be a fraud. When the company rep walked through my house I specifically asked about my six wall mounted large screen TVs. I was told that having the moving crew take them down was not a problem. He asked if I needed the walls repaired. I said no. That was about 90 days before my move. He quoted me an estimate for the move, I accepted and gave them a deposit. A week before the move, the office called and specifically asked about items such as TVs. I explained that it should have been in the paperwork as it was clearly discussed as a needed service. She assured me that it was no problem and would be added. The sales rep called the next day and assured me of exactly the same thing. On my moving day, with the crew already in the house, the dispatcher told me that there would be a $ 1200 charge to remove the TVs, that they didn’t quote me additional money because they assumed that I was leaving the brackets. Firstly, who in their right mind would take wall mounted TVs without the brackets to rehang in new home and secondly, they’re liars because obviously they knew the brackets needed removal else why discuss wall repair. I was finally able to speak to the manager who brought the price down to $ 800 and then $ 500. I still would not agree for the above stated reasons, they advertise as a flat rate and if they make a mistake calculating their costs then they need to notify the customer with sufficient time for them to get other quotes or absorb the cost themselves. $ 500 is a 10% increase in the cost of the move ($ 1200 would have been a 25% increase– that’s robbery and fraud). THE MANAGER SAID HE WOULD GET BACK to me. That was four hours ago. His name is Benjamin and clearly he’s going to hold a gun to my head in the middle of my moving day while I have very limited options except to be forced to pay. Anyway, despite the crew being excellent and everything else going fine so far THEY ADVERTISE FLAT RATE BUT NOT ONLY CHANGE THE PRICE DURING THE MOVE BUT FOR THE ITEMS CHANGED CHARGE WELL OVER RATES OF MORE REPUTABLE MOVERS. buyer beware.

A+ experience. Farkas, George, and Ivan were amazing. Our move was seamless. They came in and divided and conquered. We opted for full pack. I sat on the couch while each one of the guys who were prompt took a room or an area and got right to the job. They were cordial and smiling the whole time. They worked quickly and packed our items very well. We had to get out of our building in the city and into our new building in the city within a certain time frame and the guys got us in and put us back together even after having to share the service elevators with others in both buildings. We really could not be happier. I definitley would use them in the future.

I could not be happier with the job that the team from FlatRate did with my move today. They were scheduled for a 9am — 10am arrival window, and they actually arrived 5 minutes early. By 9am they began their quick, careful, and methodical emptying of our large 2 bedroom apartment, and they were completely finished by 11:30am. All three movers were extremely polite, and treated our possessions with the utmost care. If you are moving in New York, skip the process of getting estimates — just hire FlatRate. You will not regret the decision.

Very reasonable rates, and really nice movers. They were willing to go above and beyond (such as putting our kitchen table together when we got to our destination). They give you a window of when they will come, but on the day the movers called in the morning and gave us an exact time which was extremely helpful.

Although a few dollars more than some of the other guys, it was well worth it. Professional from first contact, with all details explained and forwarded in a contract.
I had packed most of my stuff, but these guys came prepared for anything, from flat screen tv, to artworks and even wardrobe boxes if needed. Because I was prepare we were out of my place in an hour and a half.
The challenge was my fourth floor walk or so I thought. No problems at all, my place is set up! Except for unpacking boxes: (
Highly recommend!

This review is not pre say on the moving experience but on helping a person out. Their costumer service is amazing!!! they are very helpful even if you not going to do business with them!