Let’s Be Frank Moving and Storage

first, i have to say i am not sponsered by them or work for them.
100% my honest opinion!!!
I purchased $ 99 deal from livingsocial.
When I checked their review, I was so worried cuz it was horrible. but at that time, it was too late to refund it so i was like… let’s just give a shot.
Unlike reviews and my worries, I was really satisfied with their service.
Here’s my situation at that time:
*My items: about 10 large containers, 2 huge travel bags, 1 desk 2 chair, 1 tv
*Moving from the Bronx to harlem
None of my stuffs were damnaged and they were pretty fast and super friendly.
I was charged extra $ 90 and I think that was reasonable.
I couldn’t understand why they got so bad reviews.
I don’t write reviews actually, but becuase I felt so bad I decided to do it.
Thanks for helping me moving my stuffs safely, quickly.
you guys are awesome.

If only I could give negative stars… This is the worst moving company I have ever dealt with — it is a complete scam. I purchased a 2-​hour voucher for a very simple move to the building next door — not much furniture and not many boxes. I was told that even though I purchased two hours of service, I would only receive one hour — and that was standard in the moving industry. (This was not in the fine print, and was not clarified when I scheduled the move, only when I called to confirm the move the night before). The movers were several hours late, destroyed my bed, scratched my entertainment center, took their time even though I had been guaranteed the move would be finished in less than 2 hours, and then told me I owed $ 340. I was told I had to pay cash — they took $ 160, left before giving me my receipt, and then charged my debit card for the full amount anyway. It is complete fraud. Also, Ryan M and Julia C are obviously not customers — they clearly work for the company.

I guarantee Ryan M. and Julia C. have some vested interest with Frank, or Paris, or the company. I, like most others, bought the Living Social deal. That’s the only good thing about this story-​Living Social took care of me by refunding my money. I called mid-​December and set an appointment over the phone for ¹²⁄₂₈ from 3 – 6. On the phone, Frank (or whoever it was) told me in the fine print their travel time was included. I happened to be reading the fine print and told him that it definitely did not say that. After calling Living Social to let them know about this they refunded half of my money because they agreed that it was unclear. ¹²⁄₂₈ rolls around and to make a long story short, at 4:30 that day I called to see if they could update their status, no answer, left a voice mail. To this day I haven’t heard back and needless to say, they never showed up. Because they missed that appointment and I was leaving the country the next day, I had to pay the $ 250 storage fee for the next month. I’m really upset that they would set an appointment and not only miss it but not have the decency to call and let me know for whatever reason they couldn’t show up. I’m a pretty understanding person and would have surely forgiven them if they couldn’t come for whatever reason. Now, I’m pissed, and don’t think that anyone that disrespectful should be in business… any business. Please, for my sake, and yours, do not use this company-​Living Social or not!

I wish there was a way to give negative stars. I bought a livingsocial deal (2 hours, 2 men and one truck). I was only moving a bed and five boxes so I didnt need much. They were supposed to get to my apartment between 4 and 6pm. When did they get there? 8:18pm. I thought I was pretty accommodating. I was told if I went over two hours it would be an additional $ 85 dollars, okay no problem. WELL. they left my new place after the move, set up and everything at 10:04. So even if it took tham another hour to get back to the Bronx from my new place I should have only been charged an additional $ 85. NOPE THEY OVERCHARGED ME $ 130. I have called and left multiple messages wondering why I was charged so much and they won’t call me back or even answer when I call. DON’T EVEN BOTHER USING THIS COMPANY. I am so angry about this and will be disputing this charge with my credit card company. They won’t even give me the time of day.

I agree with Ryan. I do not think people are being fair. Moreover, I think it is unreasonable to believe that $ 99 will pay for an entire move. How would you expect these people to pay their workers and stay in business for that kind of money? My husband and I just used the living social deal, and found Frank and his team to be very friendly, professional and hardworking. They moved us across town into a 4^th floor walk-​up without damaging a single thing, and I found the final bill to be perfectly reasonable. They were a few hours late due to a problem with a truck and prior move, but they provided us with a third worker free of charge to compensate for the inconvenience.

I could not agree more with the other reviewers. Frank is a total scammer. My family just moved from NYC to JC and used the livingsocial deal. From start to finish they were lazy, deceitful and just plain bad at their job. They were an hour and a half late to start with. They were purposely slow in order to rack up more hours. My husband ended up getting involved in most of the moving because it took them over 3 hours just to pack up the van — we only have an 800 square foot apartment and we didn’t even bring our bedroom furniture with us. The next day one of our new neighbors called us over to show us that the movers had thrown a glass table top into their trash. It is understandable that things break and we would have not even cared that much because it wasn’t anything that expensive to replace. What we had a problem with is that they didn’t have the decency to tell us that it broke. It shows a complete lack of disrespect for the customer and if they are willing to do that over a $ 30 glass table top what else would they screw the customer over for. After my experience I would not trust these guys with my things and neither should you. Do not under any circumstance use this company to move your possesions. They will break your things, rip you off and have a big shit eating grin on while they do it.

Thanks for the advice Celeste– Frank actually called me an hour before the time I was scheduled to move and said he refuses the job and said good luck on finding another mover, like he was the only movers in this city. To be honest I kinda expected them to do that, so I wasn’t even surprised. I called another mover and they came in 15 minutes! They were sooo good, so friendly and super fast. I moved from Brooklyn to Queens in less than an hour and a half. Didn’t cost a lot either. Frank says he is going to call Livingsocial himself to refuse the job and have them refund my money. I like to think people are good on their word, but I’m still skeptical about them. I hope people who got the deal cancels it and gets a refund. I may have a battle in my hands to get my money back.

Mimi do yourself a favor and cancel your Living Social deal — this company is a total scam, I moved with them and regret it, should have followed my gut and sent them home! Beware people, this guy has an M.O. and is a total jerk to deal with.