Raymour and Flanigan Furniture

Wow… Follow up to my last post. Contacted Raymour like I was asked to do from my last post. and yet no one has reached out which doesn’t suprise me. Not sure why they are not willing to offer the discount when we all know what the Mark up is on furniture. my advise is to you all is ty o walk down street to that other guy who wears sneakers and jeans I think his name is Bob.

DO NOT USE FINANCING System. I went to by a couch, ended up paying almost 3,000 (original price 1,000) they use 30% of what u pay monthly to actually go into paying off the couch, aka I will probably finish paying this off in 20never. None of this was explained to me by my advisors whose attitude stunk.
Also I tried paying more towards one of my bills and was informed that I couldn’t do this, only pay the minimum or total balance on the bill, this was after the person taking my info made me feel like I was crazy for even asking. Do not use R&F trust me, they will take ur money for life and ruin ur credit.

Worst customer service ever, but they say the fish stinks from the head and the store Manager, Jannette is as rude and dismissive as her employees. Its amazing how they practically run each other over to get the sale and once they have your business they treat you like crap!

There are so many negative reviews which made me nervous about purchasing furniture from here. Of course I did my research and checked out other places as well. I decided to give them a shot. Fitzroy Taylor assisted me and I could not be more pleased with his help. Wasn’t pushy and was attentive when I needed help. My couches, bed, and Tempur-​pedic mattress were delivered in two days. The delivery guys were nice and quick. When they left I did notice a couple of black marks on the mattress and a little something wrong with a couch cushion (it looked almost like a small cut, but it wasn’t cut. Hard to explain, but not enough to complain about) hence the four stars.

I walked in the store mid-​day yesterday just browsing. I met with a sales man named nelson. He helped to answer all my questions and was eager to make the sale as he should. I than wanted to buy a bed which looked as if it was great quality which was also backed by the sales men. asked for a deal since I was paying in cash and not financing and picking up and assembling my self. I was told and given the online sale price what ever I guess they dont work around prices like other places.
I never got the call the next day that my order was avalible for pick up so I was forced to called and was only then told that it was there. Upon arrival I went to the Paying dock and picked up my order. I saw one of the packages had a damaged box after asking for it to be opened I noticed the frame was scratched and dented as if it was dropped or banged The worker told me he also noticed it when they delivered and coached me how to present my problem to store management before asking me to sign a form saying everything was good with the order in a shady way.
I went in the store and spoke to the general manager janette sena and a manager Pedro. I told them my issue and Jenet looked at me and treated me as if she didnt care of my dilemma. I felt as if she did not care and as if I was beneath her. I was offered a new item for the next following 2 days which was not in my favor since I threw away my bed hopeing to have this on time and in mint condition considering that it was brand new and paid a considerable amount for, in the end I was so offended and displeased with the way I was treated and the attitudes of the managers that I opted for a full refund because my business was obviously not wanted or needed by the company they did absolutely nothing to secure me that my furniture would get to me in the condition that I expected or that it meant anything to them enough to secure my business I will never invest or rather waste my time with the company due to Jeanette Sena and the rest of the staffs lack of care or professionalism.

This store is the worst in the area of customer service. I visited this store during their mattress sale. Upon entering this store I received no greeting from a sales representative. As I walked toward the mattress showroom not one salesperson acknowledged me. I browsed around for 20 minutes at no time was I greeted nor was I offered assistance from store personnel. After being there for 30 minutes and ignored by staff I walked out the store and vowed never to return back to that particular location. Shame on Management at this store! Staffers are in need of training in customer relations and customer appreciation. Bypass this store and go a few feet over and spend your hard earned coins at Bob’s Furniture, where you will be greeted and customer appreciation is extended, while at Bob’s go to the 2^nd floor and get some free ice cream while you shop!

Don’t use their financing system. They have called me and obtained my phone number via some searching. My last name has been changed for 28 years! When I came in with my ID AND social security card I was told they couldn’t accept it. Note. I went through the process of filling out an application and choosing furniture. They wasted my time. They called me three times and did this twice. The third time gets this review. Poor quality service. Poor quality furniture and deceptive financing practices. Running my credit and going through my information and wasting my time.

Bleh… Never again. Poor service… Look at the rest of the reviews. They speak for themselves. If they want better, they’ll do better. They are in a location with thousands of potential customers and the fact that they choose to be unaccommodating and provide a poor quality of customer service speaks to the level of respect they have for the people in this community. Those sales reps make commission off of the purchases of the people and they don’t even appreciate it.
I will take my money elsewhere in the future.

I personally would like to single out a sales rep named Mike, this experience was very important for me because it was a surprise for my mother getting out of the hospital, not only did he aid me in the search for a beautiful bedroom set, but also assisted me with a mattress. He also helped me explore multiple payment options and found the one that best suited my needs. He is friendly, concerned, and is more satisfied with a happy customer than a good sale. If you go to this location look for Mike for a great sales experience. Bless you all! P. S She’s doing pretty well!

Horrible customer service!!! I’m so disappointed, I purchased a sofa for $ 900 plus insurance I spent around $ 1200, I’ve only had the couch for 2 weeks, unused, and now I have to move, I contacted the sales rep that sold me the couch and he told me he will speak to manager to see if he can exchange /​return couch although they don’t do any exchanges or returns. It’s been three days and he has not called me back; I just called and his response to me was that he was too busy to call me or speak to a manager but he will give a manager my number to see if he can call. I mean seriously? Forget that I spent over a thousand dollars? Unbelievable!

I am a RF fan having purchased quite a bit of furniture from the White Plains store. The quality and taste meet my standards and I especially appreciate the 3-​day delivery window. The sales people are a knowledgeable and professional.
With the arrival of a sudden guest we had to purchase a sleeper convertible and went to the Bronx Bay Plaza store. We found that the customer service was as good as the other store. We purchased an American Leather unit which is price controlled by the manufacturer. Unlike Macy’s, however, the store was able to meet the three-​day delivery promise which was much needed.
The only reason I did not rate the transaction five stars was because I agree with the previous poster about their Wells Fargo financing. Beware: the purchase does not appear on your RF customer account page! I was away for much of the summer and kept checking my account page and the purchase had not appeared. When I returned home I found the Wells Fargo bill in the mail and, lo and behold, I was overdue. My plan was always to pay the balance in full but the WF rep refused to remove the late fee and interest charges. In addition, I no qualified for the hundred dollar gift certificate. Altogether loss: $ 175.
So enjoy the shopping and furniture. But check your mail!!!

Do not use their financing system. Wells Fargo stinks they just lost a customer for life due to their lack of flexibility. We had issues with paying online the date it was due, which was a Saturday (no one available to speak with outside business hrs.). So we called in a payment on Sunday just to be safe. Called on Monday and they were unwilling to reverse the late fee. Wells Fargo and possibly Raymour and Flanigan lost a customer for life due to $ 35!

I’m giviing it two stars only because they have a nice stock of furniture that would look good in anyone’s house.
Please, the reps need to stop pestering me to apply for that store credit card and payment plan through Wells Fargo. I wouldn’t have stepped through the front door if I wasn’t prepared to purchase furniture with my own money. I think you’re driving customers away from store rather than bring them in.