Smile Savers Pediatric Dentistry

Dr. Finlay, your not addressing the fact that you won’t write an appeal to Metlife. Caroline clearly stated you weren’t comfortable writing an appeal for a mouth guard, in the contrary, you informed me that you were going to make my daughter’s night guard bigger so she can grow into it. You decided not to write the appeal because of what took place in your office, which is why I wrote my previous review. Your actions are indictive of what took place during the last appointment in your office, very unbecoming & unprofessional. You allowed this matter to effect you in a personal matter.

My son was so excited when I told him he has an appointment at this place. But after my experience today I think I will find another place to take him, the worst part is that we didn’t even get to go yet. I called to find out what day the appointment was for and time, I booked it back in November. I was put on hold for 20 minutes. I finally hung up. When I called back I said It was unacceptable to have a person on hold for 20 minutes the young lady said «I don’t know who put you on hold» it was her same person. But I let it pass. So finally I asked to confirm my son’s appointment she told me it was today at 2:30pm. So now of course we missed the appointment. I asked her don’t you guys give reminder calls? She said we did call you. I told her no you did not call me. She doubled checked the numbers and I am like what the heck, who set up my appointment those are not even close to my numbers. Then there schedule is not accommodating at all because of my sons again he can only be seen in the afternoon and Saturdays are booked up until July. He’s a new patient its cool I will find another place. Just on their customer service alone I will have to give this place a low rating.

They are amazing with kids. I was nervous about taking my 6 year old here, but they (the entire staff there) are great. My son who does not stay still and gets nervous around doctors, had his x-​rays and teeth cleaning and in our 2^nd visit a month ago he had two teeth extracted and I was so scared for him that I was actually on the verge of tears. But they gave him novocain and then pulled both teeth and my son had zero clue what they did… I mean seriously, he felt a tiny pinch he said and when they took his teeth out he didn’t know they did it. Oh my god, I was so thankful to them for him not being traumatized lol. Overall, they are great, I have recommended them to a few friends of mine and they also said their experience with their children was absolutely wonderful.

Such a great place, I feel comfortable for my son and we were in and out within 20 minutes. They were friendly and the dentist was gentle & quick. I’m usually skeptical about places in the Bronx, because the caliber of businesses have declined over time but this is a great place to bring your kiddies.