Sprint Store

Theres no reason why i would have to wait in an empty store (while all the employees are huddled up listening to the story of the last customer call) when i just wanted to ask a question about a damn phone case. Ill stick to amazon. Thank you sprint for yet again reminding of why i count down until my plan will be up

I must say I’ve never experienced such bad customer service in my life. First and foremost I went into sprint because my screen cracked I was looking to upgrade my phone because my two year contract was up. Yessiber the sales person explained to me that they are no longer providing two year contracts and the only option for me was to lease the phone for the price of $ 400. She also told me a life proof case will be free with the iphone 6. After going home I reviewed all my receipts and realized she charged me $ 92 for the case in which I was not aware I was paying for since she said it was free with the phone. As soon as i figured this out I called sprint the representative told me to return the phone go to best buy and upgrade my phone with a two year contract. When I went to return the phone the sales associate (valerya or valeria) was disgustingly rude and was very upset that I was returning the phone I almost felt like it was a crime. I am a retail assistant manager and I definitely was in shocked that sprint would have people working for them that have no customer service skills what so ever. I definitely got the phone for only $ 99 with a two contract through best buy. I WILL NEVER GO BACK INTO THIS STORE AGAIN SERIOUSLY. THEY WILL TRY TO GET YOU TO LEASE THE PHONE AND TRY TO ENHANCE THE SALE BY LYING AND SAYING THE CELL PHONE CASES ARE FREE TO MAKE THEIR COMMISSION. CALL SPRINT DIRECTLY BEFORE GOING INTO THE STORES.
Might I add I never want to write a bad review, this store definitely needs to get it together.