Toys R Us

Very poor experience. Last week we came to this toys r us location to buy a twin bed for our son. We were told that we would need to have it shipped via online purchasing. The online purchasing would add an additional $ 300 to the order. We were told by the associate that the best option would be to come the following week and get it ourselves to avoid the shipping cost. Taking his advice, I rented a larger vehicle with plans to leave with a twin size bed.
When we came back a week later, we waited a few minutes before being attended to. My wife took it upon herself to find assistance. She found one employee who referred us to someone who would later help us. Before assisting us the two employees took time out of our schedule to complete a personal sales transaction for Chez-​itz and a Rice Crispy treat. Once the transaction was completed the employee Karina introduced herself.
Though Karina was not unpleasant, she took on our transaction as if we knew the process. It took our fact-​finding to learn that this location did not have beds on-​site. This poor communication from the initial employee forced us to pay an undisclosed amount for a rental that we did not need and waste two consecutive weekends at this location. Furthermore we are forced to wait 2 weeks for an item that we were told was available same day.

i purchased a mx650 bike costing almost $ 400,not only did it take longer than expected for it to be shipped to my home, but then suggested by one of the employees about how i can bring the bike to the store to be essembled and should take 2 – 3 hours turned into a full weekend was waiting on a call to let us know when to pick up monday, got no call so i called the store tuesday to find out that the manager could not find the bike was told to call back and haven’t gotten an answer as of yet mind you i’ve called about 10 times already. i will never and i repeat never buy from this store or any of there other store again! this is disappointing and it really hurts to be treated this way after spending my hard earned money and to be so disrespectful to not even get so much as a call back. smh they should be shut down after all the bad reviews i just read had i known i would of never done buisness with them

No help in none of the areas of the store. When you find someone who works there they tell you someone is coming and no one shows up… Ghetto PEOPLE… for real… and to pay for things you must wait on long lines… big store, alot of people and only two people at the register… REALLY…
Never again…

I doesn’t matter what time or day you come to this toys r us, there’s always a lot of people and 2 registers open and on top of that there really slow and also like a previous person said, they like to hold conversations among themselves! Living in the bronx and having this store literally located 10 mins away, I would much rather drive further out where we get much better customer service and store is nice and organized… Just recently we took up a case with corporate regarding there policies and the discrepancies that the employees tell you what’s on the policies vs what’s literally written on there website… all I have to say is WOW! Just to get in touch with a manager is impossible, the customer service reps. make your life impossible just to speak to someone above them to get some better, clearer clarifications. We also did speak to a few people and of course very unprofessional, what ever happened to building customer rapport! All I know is that this store threw it out the window for me!

I noticed that this place never has anyone around to help find what you need. Literally had to track down someone to ask for help. They give you a really hard time redeeming online coupons from the site to. Overall not the best toys r us.

This toys r us is as bad as it gets — it’s usually filled with ghetto people and their uncontrollable minions. The prices are marked up significantly higher than other stores and the website.
Even during the holidays when it’s crowded, they only have 1 – 2 registers open.
NEVER order online to be picked up at the store. We learned this the hard way that they will cancel your order in order to avoid giving you the discounted price. They’ll try to lie and tell you it’s out of stock but you’ll end up going in and finding it at the marked up price. I had an issue several times when it came to birthdays, baby showers, and Christmas where I placed orders to be picked up and they canceled the order. When I would replace the order online, it would happen all over again. Save yourself the headache.
TIP: If you pull up the lower prices from their website on your phone and go to customer service, they’ll honor the price.

this is the worst toys r us in new york! rude staff!!! nasty employees! dont shop here! the manager joe bushemi needs to do better!

I was surprised at the service I got from here. Although there was no one in site, someone from the back asked if I needed help. When I mentioned I was looking for a scooter, the young gentleman not only explained the size differences but also went to the back to see what others were available. He saved me from having to wait on a long line and rung up my item and asked if I needed anything else. This was a very productive trip for me.

I placed an order online and paid in advance, then received an email stating the order was ready for pickup. Upon arrival, I couldn’t figure out where to pick up the order– customer service directed me to baby registries, which directed me to an electronic kiosk. I punched in the order number, and the system states that someone will meet me in one of the aisles (?) with my package. Still waiting… I press a call button, someone will come see me shortly. No… 15 more minutes go by, and I pull a random associate aside. She appeared to be one of the few associates doing more than looking at their phone in a corner. The poor lady, Katharine, realized that my order was never even pulled, and that two of the items weren’t even in stock. I said, that’s not true– I just passed one of them on the shelf myself. She did a great job sorting out the trouble despite the confusion.
So, after all of that, I had to pull the items off of the shelf myself, and choose another item. Beyond the obvious annoyance of the poor service, I couldn’t understand how I got an email confirmation in the first place??? They kept saying, what, you didn’t get a phone call? So and so said he would call you.
Long story short… the store is understaffed, and most staff are indifferent or disorganized. The ones who care are sadly overwhelmed. The bathroom was disgusting, though the mother’s room was ok…
If you have any other options, choose another location or just shop online at Amazon. It’s cheaper anyway!

I went into this location today and was looking for some toys for my children. I went to a selection where they had an advertisement buy one get the second 40 percent off. I pick up two items with the impression that I would be getting a discount on the items. I go to the register and was told that no discount was applied as that offer wasn’t a valid offer or that it could have been an expire offered. The girl at the register got management involved and all of a sudden no one could find the advertisement. I go to the aisle and to my shock the advertisement disappeared. I felt insulted as I was told ma’am I’m not saying you’re lying but there isn’t no advertisement posted. I have better things to do then lie about a promotion that not only did I see but other customers saw too. Btw my 12 year old son saw the same sign and was the one who initially told me about the sale. I found it really funny that as soon as their employees went looking for the sign all of a sudden it disappeared. I honestly felt they removed the sign to save face. Needless to say I left and didn’t purchase anything as I was insulted. It wasn’t about the money because I could’ve purchased the items without the sale it was the principal that the wouldn’t honor an advertisement. If the offer expired and they failed to remove the advertisement why should I be penalized. Not the best customer experience and calling me a liar without actually saying that did not rub me the right way. I work retail and would never treat a customer in that manner. I just out of the blue made up a sale that according to the staff was a promotion that they themselves weren’t sure had expired.

Long lines but only 2 cashiers. Prices for items here are more expensive that at non-​NYC ToysRUs stores. I noticed Transformers are $ 5 more. Some toys are placed in the wrong place so price on shelf is incorrect. They have price check kiosks throughout the store but none work. Not a fun store to shop in.

I wouldn’t say this is the worst Toys R Us location but it’s not the greatest either. It’s a huge store combined with Babies R Us. Lots of empty registers with one cashier maybe two if you’re lucky. The Toys R Us side looks like a hurricane destroyed it and no one ever took the time to fix it. There is always a wait to speak to someone at the customer service counter because the staff members choose to hold a conversation between themselves instead of acknowledge the line of customers in front of them. Good luck getting assistance from the sales associates on the floor because you can hardly ever find anyone.

I went to Toys R us with my Older sister who was Registering for her Baby Shower. This is a special moment for my sister and you would think that the people that set up at the registry table would at least be pleasant. We stood in front of the registry table without being acknowledged for several minutes. When the Employee looked up and realized we were there she simply says «Yes?». No greeting, no how can i help you? not even an attempt at a smile. Fine. We set up the registry, scanned the needed items and when returning to give back the Scanner, She talks to us in slang, Literally seems like shes never been more annoyed, and then when we are done, she says, Ok «Thats it» as in «You can go now «. It was so unpleasant, They are dealing with expectant moms and their loved ones, You would think they would say, Thanks for choosing Toys R Us, Have a nice day!, ANYTHING. Customer service is Key.
We then had to check out a few items we were picking up, There are about 40 cash registers, and ONE person ringing up on a register. Where is the staff?
Toys R us has got to do better at this Location.

The service here is horrible me and my wife came here because her cousin registered with babies r us. The store was basically empty and the girl that does the baby registry had to be called to the desk.
She showed us where to print out the registry and disappeared. After printing it out we tried to find the item we decided to get, trying to get someone to help was a task. No one was able to be found and we did find someone they said «I’m on lunch but I’ll call the girl for you». Mind you the girl never came.
We finally got somebody to help but then he said the one the person has on this list is pink we don’t have pink. We go over there and guess what we see… Pink! Then he says oh the one on the list is the sassy we don’t have that.
Any way we decide to get it and there is no one at the cash register. The service was poor it looks like they are understaffed and we were there it was not busy so there was no excuse for us to have took so long in the store. The place sucks!

I dont shop in Toys r us often and now I know why. I ordered an item from the website to be picked up at this store because it was the only one that had it available and i really wanted the item that day. I made an hour plus long trek to the store and the customer service rep tells me its not available even though I rec’d a confirmation email. He then states in his inventory that it shows there are 4 of the items, but the that may not be reliable and it could be sold out. He then tells me why dont I look throughout the store to see if was inappropiately placed in the wrong area. Excuse me… but thats why i ordered the darn thing online so i wouldnt have to go through the store searching. No one was willing to attempt to find the item for me, I definitely wasnt able to find it in the chaos they call a toy store… Never have I been so disgusted. What kind of customer service is this? And stores like this wonder why people order from amazon (which I did, and got it delivered in 2 days) and other sites.

18 hours and waiting for a «Store-​pickup» ready email confirmation order that should have taken 2 – 4 hours at most given the holiday stampede. Have called this store at leat 12 times no one picks up. Main customer service 800 number is useless, they can’t even contact the local store. Will be canceling the order and going across the street to Target and will happily pay $ 19.95 more for a truly available item.

Like the previous reviewer states: I have also had massive problems before at other Toys R Us locations with the online ordering, pick up or, in stock /​not in stock, displays on their website. It’s truly broken and doesn’t work at all. Hence, when I saw the bicycle that I wanted to get my son for his 3^rd birthday was not in stock at the Brooklyn location near my home, but showed as ‘in stock’ in the Bronx location on their website, I didn’t trust it at all.
So, what would any previously burned customer do before getting in a car and hauling all the way up to the Bronx from Brooklyn? Why, call and confirm with an actual human being that it was actually in stock. I’m so smart I make myself sick. Not only did the person that I talked to on the phone at the Bronx location confirm the item number and that indeed, the bicycle was in stock. «We actually have six of them in stock», she said, but I actually didn’t trust her and called back and confirmed with someone else again. OK, six in stock, here I come BQE.
After being stuck in traffic for over an hour to get there, I entered the store, found the bike on the floor, took one of the many purchase tickets attached to the floor model to bring to the register to buy the bike and I was stiffly told… wait for it… «Nope. We don’t have this in stock.»
Never again. I am done with Toys R Us. I will gladly pay double elsewhere just to not be dealt, yet again, with a horribly inept customer experience. My time is as precious as my money.

I love chaos and drama. You do get both here. As Audrey mentioned in her review, I too had the complete ‘waiting’ experience. Ordered a $ 250 breast pump online, and this was the only store that had it in stock, so I took a drive to pick it up. I looked at the cash register lines, about 25 people long and smiled. I headed straight to the guest services line for in store pickup and only had 10 people ahead of me. I figured 3 minutes per customer, I’d be out in a half hour.
An hour and a half later, I had witnessed 2 people trying to creatively skip the line and get scolded by other customers to stop cutting. I stood behind a loud ghetto chick, 16 and Pregnant cast reject, waiting with her mom and got to hear a few long stories about her baby daddy not paying the child support and a recent cab ride from hell. It was quite entertaining and I pretended to be on the phone so that I could get closer and hear more. Then the seas parted as another cashier opened a line for ‘In Store Pickup’ and I was now #2 — score!
Not only was I next in line but this brought me to the frontlines and now I had an orchestra seat (front and center) to all of the drama that ensued. There was a couple with 2 kids who claimed to be ‘ivy leaguers’ yet the only words coming out of their mouths were calling the guest services team ‘morons’ and four-​letter profanities before threatening to write up the cashiers for not allowing them to return a product without a receipt. They called the manager over — his name is Raymond. I call him the Iceman for what he calmly endured for the next 45 minutes, complainer after complainer. The ivy league couple yelled at him as he calmly absorbed way more than the average human should ever have to. The guy was made of stone as the ivy leaguers threatened him, cursed at him and his team and forced the issue until they got resolution.
The customers witnessing all this eventually came to the aid of the berated Toys R Us guest services team as the ivy couple crossed the line. I excused my ‘ivy league’ brethren when it was my time to talk to Raymond and his staff. I told them there’s no way that couple was ivy league and the way they cursed and berated other human beings, in front of their own children, was sad ask Raymond and his team for their resumes as they showed serious maturity in the light of being dehumanized. Nothing beats the ivy leaguer’s going away words where they told the black cashier to bag their stuff, in the most condescending way. Felt like we were back in the master-​slave days
Audrey’s right — if you are impatient and like organized, punctual shopping, this is not your store. If you’re like me and like a little chaos and excitement AND are a fan of Teen Mom, this is the ONLY place to be. It delivers every time (pun intended.)

Never again. Let me repeat: NEVER. AGAIN.
This weekend, I picked up a couple of letters to Santa from underprivileged kids through the Operation Santa Claus program, which is awesome. Basically, the USPS collects letters to Santa and makes them available at the main post office — 33^rd/​8^th Ave — for people to select and fulfill. It’s a pretty nifty program. With my letters in hand, I scoured teh internetz for Barbie dolls and NERF guns. Yup… in other words, AWESOME kids toys. I love picking out stuff for kids. *le sigh* ANYWAY…
I saw on the Toys R Us website that there was a store pickup option. «SCORE! No shipping fees, and it’ll be in my greedy lil hands ASAP,» I thought. The only pickup location that had all three items I sought to purchase was this Bronx location. «Okay, no problem,» I thought. «It’s close enough to a subway, and it has INSANE holiday hours — like, open til midnight or 1AM.»
So I made my way up here yesterday… and boy, oh boy, I tell you — it was a disaster.
I arrive with my printed out «Your order is ready for pick up!» email in hand. I stand in the really long customer service line. I finally get to the front of the line and tell them I’m here to pick up my order.
Now, let me pause here for a second. You would think that, with a «Your order is ready to pick up!» email, your order would, essentially, be right there, ready to pick up. That makes sense, right?
BUT NO.
I give her my email, and the surly gal behind the desk says to another gal holding a sheaf of papers «Here’s another one.» Sheaf Gal adds my email to her stack of papers and turns back to the Pissed-​Off-​Looking Woman whom she was helping. I GET NO EXPLANATION ON WHAT’S GOING ON OR WHAT SHEAF GAL IS GOING TO DO WITH MY ORDER.
I gather from POLW’s back-​and-​forth with Sheaf Gal that POLW has been waiting for quite a while as Sheaf Gal and Various Lackeys find POLW’s TWO «ready to pick up» items. So I figure… okay, my order is added to this waitlist and I’ll get it after POLW is finished.
I wait.
I wait
I wait.
I wait upwards of 10 – 15 minutes while Various Lackeys try to figure out WTF is going on with POLW’s order. I finally strike up a conversation with two other women waiting for their «ready to pick up» items.
Notice that none of us has items that are «ready to pick up,» despite the emails expressly saying this?
We get a complete runaround from the manager and Various Lackeys, who say anything from «oh, they’re getting your orders from the back*» to «well, the way it works is you come here with your order sheet, and we’ll go pull the items off the shelf**.»
* — note that a couple of them said this mysterious «the back» like it was a Santa’s Workshop that held all toys and sundries. Excuse me for thinking it would be more organized and, um, «READY TO PICK UP.»
** — if this is the case, then what’s the point of a «ready to pick up» email, which Toys ‘R Us takes painstaking care to inform us is DIFFERENT and comes AFTER the confirmation email for the order?
Anyway, this is clearly a clusterf**k of a show. Carts are spilling over with stuff by the «Guest Services» desk. Layaways? Items that are ostensibly «ready to pick up?» No idea.
I try to find out what’s going on with my order. I ask if it would help if I just picked out my own items for them. All told, I waited about 50 MINUTES before a guy brought my two NERF guns to the front desk… with still no sign of my Barbie doll. So I walked to the Barbie shelves and picked it up myself.
Finally, when the manager showed up again, I said to her, «here’s my Barbie and there are my two NERF guns. Can I just check out now?»
Seriously.
SERIOUSLY.
If what they were doing was to pull items off the shelf once a customer arrives, then newsflash! I could do that myself. It took me over an hour to get in and get out of the store. No, Toys R Us, this store pick up option for the Bronx location was NOT «Fast» and «Easy!»
I heard that one gal had waited FIVE HOURS the previous day, only to have to return the next day to pick up her items. Now, I think waiting five hours might speak to a lack of common sense on the waitee’s part, but regardless… this place gets my «Eeks! Methinks not!» vote.
Seriously, don’t waste your time here. The shelves aren’t organized, the employees are rude and unhelpful, and HOLY SHITE the online ordering/​store pick up service is a complete and utter disaster. Save time and your sanity by spending a couple of dollars more to buy your stuff from Target (located across the parking lot in the same shopping center) or pay for your items to be shipped.
Note that the ladies with whom I was chatting said the Brooklyn Toys R Us has their shit together, so if you do want to do a store pick up option, then that’s the location to do it at.