Toys R Us

If I could give 0 stars I would. By far the worst place to shop. No one around for assistance. Confusing signs. Super long line with only 2 cashiers on a peak day. This is really crazy. This place sucks. I tried to give this place a chance. This my third and final time shopping here.

What a terrible place…
Customer service = nonexistent.
Online In-​Store pick up service= faulty.
Toys= missing pieces because people rip them out to steal them.
Save your time and buy online.

DONT WASTE YOUR TIME OR YOUR HARD EARNED MONEY HERE! Never again, by far one of the worst retail experiences that I have ever had and this is coming from a woman who is 9 months pregnant, someone you would expect retail associates to be extra nice and considerate to! The customer service here is horrendous, they are rude, inattentive, uninformed, lazy and just plain nasty. How could they treat people this way and expect them to ever return? Registering here was a huge mistake on my part. Their completion coupon is one time use only whereas buybuybaby and pottery barn kids allow you to use the discount for an extended period of time on anything on your registry. The people who work here just look worn out and depressed, not a pleasant experience at all. Not only will I never return but I will call their corporate office as well. This is a sad excuse for a retail store, the selection is lacking, the retail associates probably can’t spell customer service let alone demonstrate or execute any know how when it comes down to it, this is one pathetic place to shop. I REPEAT– DONT WASTE YOUR TIME HERE.

Individual store policy you can’t return or exchange without a receipt. Was told to visit another location to return an item that was given to me as a gift. For the exception of a few the store employees are rude and unhelpful. They act as if you’re bothering them for a job they were hired to do.

Horrible, Horrible i can’t even begin to say how much i HATE going. How can you have 2 people working on a Saturday, there were about 100 people in line, and the people who work there were LAZY as hell. There are so many people who need jobs and are willing to work, yet they hire idiots. Staff doesn’t care about customers, they are too busy texting and eating snacks instead of realizing hey maybe i should work. A disgrace is what is is!!!

This «Toys ‘R’ us» is located in co-​op city, and it’s near/​a part of it’s «Bay Plaza» shopping center. «Toy ‘R’ us» is a great chain of toy stores, they have built a name known to children around the world, created whimsical characters like «Geoffrey» the giraffe that represents their stores well, and have always done well in providing a retail store with deals, toys, and wonderment that make children want to return with their parents timelessly.
This particular location isn’t the best of their locations. It’s decent in size, fairly stocked, not as clean as it could be, and has staff that does what they’re employed to do in the most basic sense. The last time I was there I was happy to see they had a modest selection of «point-​and-​shoot» cameras, mp3/​mp4 players, and tablet computers. I was happy to see some of the most common electronics amongst all ages available there. Their entertainment system/​video game section was also fair. It had all current/​currently popular entertainment systems available, and a fair selection of video game titles, accessories, and video game guides to go with them. If you need anything basic from their brand/​chain of toy stores, this location may be able to accommodate you.

Absolutely disgusted. I went to this babysrus to get an outfit for my son for his cousin’s birthday party and I promise you I will never buy clothes from here after seeing what I saw. The babies clothes that I saw there was absolutely disgusting. I highly recommend not buying any clothes from this store unless your in a dire emergency

This is the WORST BABIES R US! I hate coming here. First, the customer service desk needs to have better trained associates. I had an argument with the nastiest associate because she refused to accept an item with an extended warranty plan. The plan states that any item under $ 300 can be returned at the store. She insisted I had to call the 800 number on the warranty plan to return my $ 80 item. I had to ask for a manager to intervene. Aside from the pathetic and unreliable service at this place, the baby department is seriously lacking. Associates have no idea of what they are selling (parents can Google items and get better information). The store is unorganized too. The checkout service is poor; be prepared to get attitude if you want to price match. Whenever I can avoid this place and drive to BuyBuyBaby, I do. The competition gives better coupons and gladly price matches items. Customer service is a big thing for me. This store does a poor job of making me want to leave money there. They need to update the layout, retrain staff, and carry better brands.

Horrendous customer service. I purchased an item online and when I came to pick it up in the store what should have been a simple pickup turned into an hour and a half line and other troubles that followed. There practically was no customer service. Their online purchase in-​store pick up is highly unreliable, would be easier to come to the store and pick up what you need. What they said would take 1 hr took nearly 4 hours altogether and at the end of everything they didnt even have the item which they confirmed online that they had in stock. I had to cancel my online orders. To add to all this, there were employees and managers just standing around not helping customers. I will never visit this store again. Really poor management, the worst I’ve ever seen.

Ughhhhhhhhhhh. This babies r us is the closest so I find myself here once a week. NEVER on a weekend and rarely after 3.
There are about two associates I know by name that actually know what they’re talking about. Everyone else, management included, has absolutely no business working in retail let alone retail whose primary purpose is to assist overworked mothers and tired and aggravated pregnant women.
Take the trip to the one in New Rochelle if you can!

This is by far the worst Babies r Us/​Toys r Us that I’ve been to. Some of the items are never available, the customer service here is terrible and the staff are unhelpful. Never again!

The worst part of living on the New Rochelle/​Pelham Manor border is having this Babies r us as the closest one to us. This is probably the most poorly run business in the area. I ordered a Christmas gift for my nephew that had a store pick up option. What a mistake that was! Our wait was nearly 2 hours. The two employees they had working in that department looked like they hated their lives and couldnt give a damn about providing service to their customers. With a line of over 150 customers, these employees still made time to text, take phone calls and flirt with other employees… all while bad mouthing the customers under their breath. Once our order came up, they employee sent someone to pick up our order from the back. This guy took about a half an hour, brought out the wrong order and then got attitude when we told him this wasnt what we bought.
We have had equally bad experiences on other occasions. The employees dread having to properly answer customers’ questions. They either ignore you and walk away, tell you they dont carry a product when they clearly do or point you in some direction just to get you out of their hair.
The merchandise is all over the place and there is very little attention paid to keeping a well presented store.
I’d prefer to drive the extra 10 miles to get to the Central Ave store just to avoid going to this place moving forward.
Advice to Babies R Us-​350 Bay Plaza location: If you build a store in the ghetto, have the sense to hire professional people from outside the ghetto from the top down. You’ll see that the business will run far more efficiently.

For a place having a guy named Richard following you around its pretty creepy. NEVER going there again. The guy was following me around and had his cell phone out taking pictures, how can a place hire someone like that?

If I could give them no stars I would. The service is horrible and no one seems to know the answers to anything. I purchased diapers online & opted for the in store pick up like I do with so many other stores. Bad choice! First of all, i waited over 4 hours for the email verifying that my purchase was ready for pick up. Other stores usually have your items ready within an hour or two. So, since I received the email late in the evening & I have 5 days to pick it up, I decided to go the next day after work. When I got there, I waited on an extremely long line with only 1 rep working that department. One person working the customer service center, seriously? So she takes my printed email, scans the barcode, and then pages another rep to go retrieve my purchase. Now I’m waiting while he looks for it only for him to come back and say they don’t have it. What?! How can you send an email verifying that its ready for pick up and then not only not have it ready but just not have it in stock at all? So now she offers me a refund & tells me I would need to wait 5 – 10 business days for it to go back on my card. No way! I asked to speak to the manager (waited some more for that), told him I wanted a cash refund, got my money, & walked right out. Never again!

This is hands-​down the worst Toys R Us I’ve ever entered.
The employees clearly aren’t properly trained to do their respective jobs. Most cashiers don’t know how to print gift receipts, and you’ve got to wait awhile to find an employee who knows how to assist a customer with starting a baby registry.
It’s not the employee’s fault; it’s a reflection of the owner and the managers. I once saw the owner be approached by a customer, while on his phone, simply point to one of the managers, without getting off his phone to tell the customer he couldn’t help and that that manager will assist them. It’s clear the managers aren’t on the same page most times, either, as far as store policy goes.
Days when it rains, or the days following, the aisles are always wet and hazardous, some a lot more than others, due to the leaky ceiling.
They’ve really got to do something about their rodent problem. Mice are sometimes crawling across the aisles into open spaces at the end of an aisle. Not one of the ideal places to buy candy from.

Hood defines this location to a T…
The stock can be either hit or miss, they either have it or they don’t. The staff are fine, no issues. They can be helpful.
The customers are ghetto. I’ve seen customers on multiple occasions stealing stuff. Outside, be prepared to fight for parking or be harassed by the dudes outside asking if you need «cab, cab…»
Yep, weclome to Co-​Op.

Not quite sure why this place is getting 1s and 2s.
I like coming here. The Babies R Us section is big and there’s SO much clothes to choose from. The kids toys section is big as well.
So much variety — I feel like a kid coming here. Thankfully, my boyfriend and I know a lot of little kids that we could shop for. We love coming here!
One thing I would complain about is the service. SOMETIMES it gets bad. One time I tried to print a registry from the baby registry machine but there was no more ink– by the time I finally tracked down an employee, she proceeded to disappear and then came back and handed me the ink. Do you really expect me to put the ink in there myself? Do I work here???
Whatever, I won’t let one bad employee ruin the rep for the whole store. This Toys R Us is way better and bigger than a lot of the Toys R Us stores that I have seen (like in Queens and Brooklyn).

I am very disappointed with this toy r us, not only that you have to fight to get in to the parking lot, but now they only have a small amount of carriage in the store what give? once they had many, but its getting ridicules, if you get to shop there, Begin your own cart.

I used to love coming in here when I was a kid. I still do enjoy coming in here, but I do not pay attention to the toys any more. It’s a nice store, but if you going to get a toy for a child you know, there will be items on the floors that you will wish a employee would notice and pick up. I like their new layout too and they added Babies R US, but it’s no benefit to me [ I do not have a baby].