Enterprise Rent-A-Car

Finally charged me $ 200 (!) more for two weeks than was estimated (in my on-​line booking). Cheat me on some «additional insurance» stuff. Advice — never deal with them.

Enterprise in Brookfield is awesome! I’m a regular customer and Jon Lamarr, the manager, always really takes care of me. In addition, his support staff are thorough and courteous. I love Enterprise!

This is my local car rental place which I use for both business and personal rentals. I had been very pleased with these guys up until my most recent experience when they tried to blame be for previous existing damage. There were these weird scuff/​scratch marks on the front bumber which I pointed out and the lady who checked me out said she marked on the damage sheet– by circling the front bumper on the picture– so I thought I was good. Just to be safe, I snapped a picture of it before I left.
When I went to return the car the guy says, what did you do to the front bumper of the car? I said I have no idea, it was there when I got the car. He told me it wasn’t and I said it was marked on the damage sheet. He looks at it and says it isn’t and that I did it.
I pulled out my phone and BAM– right in your face dude. He sees the photo and time stamp and acts all flustered. This is really crappy customer service and business in general to be putting old existing damage on good loyal customers.
I would have been screwed without that picture.

David is certainly the guy to talk to at this location. Recently rented a car from him and he was quick, professional and very courteous. I would rate 5 stars but I did not have the same experience with renting and problem solving with the other employee at this location. If David is not available, take a pass and save your time.

After being the victim of a hit-​and-​run accident, with my car at the body shop, I found myself at Enterprise Rent-​A-​Car for a car. Using the offenders insurance info (Police caught the guy :-)) they allowed $ 23 bucks a day for a rental. Sadly they didn’t have any cars available in that price range. But David and Eric worked their Enterprise Magic and got me in a car and on my way.
Thanks Guys

Used this particular location a couple of times to rent a car for long road trips. All cars that I’ve driven from here were in stellar condition. I had no problems getting or returning the car.
The staff is helpful and knowledgeable about the vehicles, insurance, etc.
Like all rental places, there is some time waiting; bring a book!

Unfortunately I had to rent a car after a lady backed into our car and it needed to sit in the shop for a week. They met me right at the Collision shop to give me my car, which was super convenient.
They gave my a hybrid Toyota Prius. The guy was really nice and went over the weird way to start the car. (Like — the Power botton… what?) After I left and it began raining, I realized that he didn’t show me how to work the windshield wipers. Also, he didn’t show me where to pull the gas tank level or which side it’s on and various other things about the car. It’s nerve wracking enough to drive a completely new car — I just wish he took more time going over the car with me.
Also, my insurance company pays for my rental but he still needed to have my credit card on file. I was ok with that — but then he told me they charge a $ 100 «authorization» and when you bring it back they credit your card back. He couldn’t explain why they did this, only saying it was policy. It seems pointless to me and just telling me it’s policy is not sufficient.