Setterlun Jill A OD

I’ll start off by saying I don’t quite understand the negative reviews on here because every time I’ve been to this office, I’ve been treated with the upmost respect and courtesy. It’s a smaller office with a limited supply of eyewear, however the service makes up for the lack of glasses displayed. The eye exam was extensive to the point where the doctor discovered I had a detached retina that required immediate surgery. 2 months later post surgery (schleral buckle), I see great and recognize that had it not been for Dr. Setterlun’s thorough eye exam, I would have possibly lost permanent vision in one eye! They have made a life long costumer out of me.

I have been seeing her for about eight years. I have always been unhappy with the bogus fitting fee, the 45 – 60 min exam time, the 50 plus year old equipment, the fact that they send you a postcard to schedule an appointment for say January but they are booked already into February, but now I’ve had the final straw… the receptionist. I was always uncomfortable listening to her tell me stories about her son and all his piercings. Thanks but no thanks. I ran out of contacts and called the office to pick up a copy of my prescription so that I could purchase contacts at a cheaper price somewhere else. She asked me in such a rude tone «Well where did they go???» She asked me as if I should be ashamed that I blew through my supply of contacts which I paid for. Are you serious? I was furious and drove over there to confront her face to face. She didn’t like that very much. I couldn’t bear to go back in there. I was sent my prescription in the mail. Why didn’t you just offer me that in the first place? Along with a «Is there anything else I can do to assist you?» Don’t count on that. That would mean she would have to provide you with good customer service. Another thing she doesn’t like. Good riddance! I look forward to watching your office close someday.

I’ve been going to Dr. Setterlun for at least 10 years, and I’ve been very pleased all along. I have a birth defect and only have vision in one eye… so I’m very, very, very picky about my optometrist and eye care and demand a personal approach. Dr. Setterlun takes the time to answer my questions, present alternatives (contacts vs. glasses, bifocals vs. not, etc.) and does a very thorough eye exam, which I really appreciate. Vicky and her other office staff are equally helpful and personable.
The frame selection for glasses isn’t massive, but it is decent. It’s not the cheapest, I’m sure, but I don’t mind because of the personal service.
If you’re looking for two pairs of glasses for $ 99, this is not your place. I definitely do not want an exam from a cookie-​cutter, assembly-​line optometrist at those sorts of places. If you don’t either, I think Dr. Setterlun and her office will do you well.

Love Dr Setterlun the most thorough eye exam you will ever get, the selection of eyewear is awesome — a lot of designer frames!

The eye exam I received was just fine (a little slow, but I didn’t mind that the doctor was taking her time). However, I was charged a bogus «fitting fee» of about $ 90 on top of what my insurance covers. This cost was not mentioned or discussed up front. They could have at least provided me a courtesy mention when telling me how much my insurance covers. What is the point of having good vision insurance if an office is going to decide to add an arbitrary (large) fee? I will not be going back to this office again.

I had just called on off chance they might have an opening and asked about a «fitting fee» which my current doctor does not charge and is a bogus charge on top of what they bill your insurance… and was told «maybe you should go back to him.» Just plain rude.

My wife and I both went to Dr. Setterlun for eye exams and glasses (and contacts for me). We had a great experience. First, she got us both in within a few days. She and Vicky were great, and the insurance was handled smoothly (we actually have a vision discount through our insurance). They were both professional and friendly, and Dr. Setterlun even asked my wife to bear with her while she handled an urgent walk-​in (and gave the person the correct advice that a specialist was what he needed).
The prices on services and glasses were competitive, even though we would gladly pay a little more after our multiple disappointments from the big chains (where my wife was misdiagnosed with a cataract, which Dr. Setterlun said was just a badly incorrect prescription.)
One funny thing that I noticed is that Dr. Setterlun is a stickler with the answers to her eye exams… You can’t say «I don’t know» when she tells you to try and make out the letter! You need to try, even if you guess!
It’s a pleasure to have a local professional who gives such quality services. They both take their time to make sure everything is right. The office is clean and pleasant, although some of the equipment is older than I am (it takes me back to when I was the only kid in my grade school class who had to wear glasses). We’ll stick with them as long as the practice is there.

I’ve had nothing but fantastic experiences here. I always recommend them, and now practically my whole family goes here. The staff is very friendly and knowledgable. They have a wide selection of really cute frames (and if you have trouble deciding which pair to get, like I do, the staff is always willing to help you decide.) They are also very patient in making sure your contacts or glasses are comfortable and fit correctly. I would never go anywhere else.

I went to a checkup appointment a year and a half ago and it was fine. I wasn’t crazy about the selection of glasses, but I don’t wear glasses too often so it worked. The reason I’m giving such a low rating now, is because I just called to make an appointment for my soon to be kindergartener and husband. They asked for some insurance information, I gave it to them, they wanted more. My husband called the benefits person at his work and was told that there was no other information and we had already given everything we should have to. We called the office back and was immediately told the «benefits person is an idiot.» Horrible customer service! Additionally, she coughed the entire time I was on the phone with her, without saying «excuse me» or anything. So rude. We will find another eye care doctor in the area and will not recommend this office to any of our friends.