Bay State Taxi

Cab companies can’t seem to catch a break, but I had a great experience. I called Sunday afternoon to reserve a cab to the airport Monday morning. The cab was there right on time. The car was clean. The driver was nice and took me there via the Callahan Tunnel, which at that time is much faster than the Pike and the Williams Tunnel. 20 minutes.
What more can one hope for in a cab ride.

Horrible horrible horrible service. Online it says they are located in Hyde park MA. I called asking for a cab, the dispatcher (a woman) said there are no cabs available in my area. I said fine: then I asked her if they are located in Hyde park because that’s what it said on Google. She then proceed to insinuate I was loud over the phone and hung up! Talk about rude customer service. Never will I call them again. I would of used über but I had no cell phone.

The driver never showed up for my aunt’s 5:00am ride to the airport. I tried calling the company but no response. Luckily über was available, otherwise my aunt would have missed her international flight. I called the company to lay a complaint so that they can get their act together but the person just kept telling me that he was the weekend guy, part time blah blah blah and asked that I call after 2pm on a weekday to talk to the switch board supervisor. Needless to say, this is the last time that I will ever use their services.

The good news: the drivers are fairly friendly, and there is almost always a taxi waiting at the Beacon /​Saint Mary’s cab stand. The bad news: the cars are dirty and on their last legs, and the drivers are terrifyingly unskilled. I say a little prayer of thanks each time I emerge unscathed.

Don’t use this cab service. The driver did not notify me that he only accepted cash until the ride was over and started yelling about how «Arabs always do this». He then started speeding to «an ATM» in a sketchy neighborhood, and told us to get the money. This all happened at 12 AM and was very scary. Terrible experience.

Always on time, courteous and helpful from my experience. I’ve tried several companies in Boston, and this one is the best so far.

I called the night before and asked for a 4:15am cab to the airport. The guy repeated the time back to me twice, but they showed up at 7:15 instead when I was already gone. I almost missed my flight

Coolidge Corner Imaging offers a no charge taxi ride to and from your appointment, through Bay State Taxi. I have no car, so this sounds great! I called Bay State yesterday and requested a taxi for 3:30 today to take me to my 4:00 MRI appointment, leaving ample time, since the imaging center is only a 12 min drive away from me (according to Google Maps).
When the time came, no one showed up, and when I called Bay State they said they had no record of any reservation for that time, although the lady I spoke to on the phone yesterday read it back to me twice to confirm it. The dispatcher today was friendly, sort of apologized for the mistake without really sounding sorry at all, and said a taxi would be there in 10 – 15 min. Knowing that, I called the imaging center and asked if it would be ok if I were 5 – 10 min late, and they said it was fine. If I had known that in fact the taxi would not show up for another half an hour, I would have just Ubered, and would have made the appointment in time, since at that point it was only 3:45. The dispatcher either had no idea what he was saying, or purposefully said 10 – 15 min knowing it would actually be later.
Basically, I stood outside waiting for over 40 min, and missed my MRI. Ironically, an employee from the imaging center was on the phone with me finishing telling me I had to reschedule because I would be too late today, when I got a call from the taxi driver telling me he was here.
Bottom line, not a good experience — irresponsible employees, no sense of accountability, and only a couple of half-​hearted apologies for a fairly stupid mistake that no respectable taxi service should make. Even though Bay State Taxi service is free to and from my appointment, I certainly will not be using them for my reschedule.

I’m giving them 2 stars instead of one because of the weather and inconveniences. That being said…
Heard the MBTA was shut down last night so started investigating cab companies. Found BayState on Unilocal,decent reviews, online reservations.
I make an online reservation, receive confirmation email.
Email says to call their main number to confirm if the reservation was less that 12 hours away (it was 11).
I call. And call. And call. And call. The phone line kicks you off after 15 minutes of waiting. So yes — I spent an hour trying to call.
I email them, explaining I tried calling, blah blah, have to get to work, hospital essential staff, blah blah.
This morning, I call again. And again. And again. And one more time.
You guess it– no show. Waited 15 minutes before had to start working on plan B (which was already in place given my dwindling faith).
Like I said — I’m sure they’re super busy with the MBTA not running, and getting tons of inquiries, but let’s be honest– you obviously need more man power to answer phones and or emails. I’m not impressed.

Dangerous drivers wanted!
If they were serious about customer service then the company wouldn’t hire drivers with road rage. Have used them twice, will never make that mistake again.
With all the cab companies in the area, you’d think service would at least be on their list of things that are important. Noooope.

I’m a longtime Brookline resident and have been using Baystate regularly for years. Decades in fact. While the ownership has changed several times over the years, for the most part they were a good company. However, in recent years, they’ve really gone down hill (all the stuff people have posted on Unilocal and much much more).
However, the problem is not with the dispatchers (most of whom are very professional and courteous even when under extreme pressure) nor with the drivers (more on this later) but with the OWNERSHIP. To put it bluntly, Baystate’s OWNERS are a bunch of greedy dirtbags who care nothing for the reputation of their business, their customers, their staff (read: dispatchers), and certainly not for their drivers who are not regular employees but rather independent contractors who lease the cabs (for just under $ 500 per week for 12 hrs a day). The cabbies have zero supervision and customer complaints repeatedly fall on deaf ears because THE OWNERS SIMPLY DON’T CARE about the reprehensible service from some drivers/​employees.
Bottom line, all the owners care about is collecting their weekly leasing fee from the cabbies. They don’t care about customer satisfaction or service and certainly don’t care about our safety. All those cabs are in need of major repairs/​replacement not to mention new tires but the owners are too cheap and greedy to maintain and/​or upgrade their equipment. Ever ride in a Baystate cab with snow on the ground? I have. Many times. Very scary. But no more.
Attention Baystate:
It’s not Über that’s putting you out of business. You’re doing that all on your own.

The man told me when I got in that it was a $ 14 flat rate. It was a contract they had with my company. After he drove me to the school he told me that «flat rate» means «cash only» which in Massachusetts if they don’t offer you the option of using a debit card — it is ILLEGAL! I didn’t have cash on me He then proceeded to curse at me. Avoid this company!

They come right away. But, the driver didn’t know the address & had no GPS!!! We made it to the destination but it cost me more! I called the company & the phone operator was rude. Just said thank you & hanged up on me. Definitely not calling them again. No wonder Über is taking over.

I have to say I’m pretty disappointed in this company. When I first started using them a year ago they were really efficient. However, as of lately the cabs always run 10 – 15 minutes late and the drivers are pretty questionable. I mean as I type this I’m in one of their cabs gripping the seat because the driver keeps swerving into the opposite lane. Seems safe. Anyways, I’ll probably stick to über from now on.

Called for a pickup. They said they’d have somebody there at 1. No-​show.
Called them: «where’s the driver?»
«Oh, nobody pick up your ticket.» Like that’s normal practice? Maybe for them it is. Left us stranded. Avoid.

I picked this company because it had several recent & favorable reviews.
I called ahead by 90 minutes. My cab was over an hour late and I was heading for an international flight at Logan. So that sucked. I also told the dispatcher that I had a service dog and if they happened to have someone who wasn’t afraid of dogs, that might be more convenient for their drivers.
I was flying with two insanely large duffels, a cat in a carrier & said service dog. When the cabbie finally showed up, he sat in the cab and didn’t help me with either of my bags. Never in any state or country have I had a cabbie who didn’t help customers with their bags. Then he yelled at me to not let my dog move, when my dog was trying to lie down in the seat, which, you know, involves moving. He said he was afraid of dogs, which quite frankly wasn’t my problem. I called WAY ahead. That’s your dispatcher’s fault, buddy. It was over 80º & the windows were up & there was no AC. He drove like he was using the gas and brake pedals simultaneously which caused my dog’s head to hit the back of the seat repeatedly. We got to Logan (finally, after lots and lots of traffic because it was over an hour later than I intended), he refused to help me with my bags when I asked, until I promised to leave him a good tip. He also then informed me that it’s an extra $ 5 for the dog. So my 8mi cab ride was $ 51.
For TL;DR crowd:
+ Late for international flight
+ Rude
+ Failure to provide the service they charged for in a reasonable, timely, & courteous way.
+ Unreasonable price for a sh*tty service.

Bay State just dropped me off at my school. The driver was courteous and professional. The dispatcher wasn’t as funny as he usually is, but oh well. Overall, I highly recommend Bay State!

I call Bay State every time I need a taxi to the airport. I always call the night before. The dispatcher is super nice and I’ve had excellent service with the driver often arriving 10 minutes early. The Bay State cars can be a little shabby, but I don’t need anything fancy, I just need to get to the airport!

This was from a little while back, but I met one of the rudest taxi drivers I’ve ever encountered in a Bay State taxi cab — and considering that lived in New York City for a fair amount of time, that is saying something. I was visiting my friend in Brookline in late November, so my grasp of the area’s geography wasn’t that strong. So when the driver asked me for my destination, I gave it my best try and named an intersection that I remembered was close to my friend’s apartment. On the way to my destination, I realized that my original directions were a little imprecise (although not at all totally wrong) and that it would make more sense (given that it was very cold that night) to be asked, in a totally normal tone of voice, to be dropped off at a different intersection a few blocks away instead.
Shockingly, the driver started yelling at me with a significant amount of anger, «why you changing your mind? What do you want??» I tried to explain that I did not often travel to that area, but he kept yelling at me, «I don’t care, what do you want, why do you keep changing!!» I had absolutely no idea what provoked this (unless there’s some unwritten rule that Boston passengers aren’t allowed to give updates about driving directions?).
As I could not speak to him reasonably — and frankly was concerned that the drive was under the influence of some kind of substance — I asked to be let out of the cab immediately. I know that it may be less convenient for drivers to deal with people who are not 100% familiar with where they are going, but this behaviour was completely unjustified, and, out of the 100s or maybe 1000s of cab trips I’ve taken, this has to be the most inappropriate and unprofessional way I’ve been treated.
I don’t know if this driver is representative of this company’s drivers — but given that I contacted the company to complain about this and received no response (they tellingly don’t post an email address or other contact information to which one can send a written complaint), I wouldn’t ever use this company again if I had any choice in the matter.

Bay State Taxi is amazing!!! They recently saved me and my boyfriend when we had to go Logan Airport at 5:30 in the morning. We were running late but the driver called and was willing to wait for us. And he still got us there relatively quick. They offer a simple online ordering process and send you an email confirming your order. I definitely recommend Bay State Taxi!