Boston Eye Physicians and Surgeons PC

took the elderly woman I take care of (who has dementia) here for an exam and new glasses (as hers were old and broken). got here at 2:15p…appointment was booked for 2:30p. The staff was short and rude when answering anything about a wait time… I’m writing this at 3:20p…still haven’t been seen or been updated. wth ??

Astronomical wait times, but seems to vary depending on person? I had an appointment at 3:15 and didn’t see an eyedoctor till 4:50, which is outrageous, especially considering that I actually got here like 40 min early and I was only here for annual contact lens fitting. I ended up staying till like 6, which is even crazier since they close at 5 or so, so when I left all the lights were closed and everyone was gone. I’ve just been too lazy to find a new eyedoctor, but I’m definitely not coming back now.
Once I was here and I did this pretty tedious test (the peripheral vision one) only to find out that they had the machine settings wrong and had to redo the whole thing.
Staff can be rude, but depends on person. The doctors are generally nicer than the others.
That said, I do think that the doctors know what they’re doing and will refer you to a specialist if they suspect anything’s off with your eyes.

I showed up right on time for my appointment, and she tells me Dr Bakir isn’t there; he’s «stuck in surgery.» a) When will he be here? and b) Why didn’t you call me?! Her answer was some convoluted non-​answer like, Well, these things happen, and his officemate who was there with him came back. And that helps me how? Why did you ask for my cell number if you don’t know how to call me on it? She had no idea how long it would be, but ever so helpfully tells me I can fill out paperwork and wait. Thanks and goodbye. I walked out.

What a frustrating practice! I ended up seeing two different physicians there for no reason– one referred to the other just to confirm his diagnosis. They did several pointless (expensive) tests for no reason, considering they gave me a very simple, common diagnosis. It feels like they are helping each other to bill more. In addition, they gave my husband the wrong eye glasses prescription, causing him to have to get glasses remade. Adding insult to injury, most of the front desk staff is rude, and the wait time unbearable. Save yourself a huge amount of hassle and don’t go there!

First off I would like to say that I wouldn’t have given this business any stars if Unilocal would let me submit it that way.
I live in the area and was happy that I was able to get an appointment the next week as I needed a new prescription to get contacts. That is where the good experience stops. After waiting 15 minutes to see the first doctor who rushed me into the first exam room, she asked if I brought my glasses for a comparison of my previous prescription and my current prescription. I explained that I did not bring them (at which point she scoffed and demanded extremely rudely «why not»). I went on to tell her that I only need a new prescription to get contacts at which point she rolled her eyes and asked if I had ever gotten an eye exam before because I should just KNOW to bring them each time. I went on and explained again that I only need this current eye exam to order to contact lenses. At that point she shook her head and said under her breath «you should have brought them anyways.» I had never wanted to just get up and leave from an appointment that badly before. If I didn’t need my prescription so soon and knew I would already owe a copay, I would have just left.
Next I saw Dr. Floyd who was not much better than the first woman I saw. He also asked me if I had brought in my glasses and I offered the same explanation which was countered by Dr. Floyds’, «How long have you been wearing glasses for? You should know by now to always bring them in.» Insulted, I explained that I wasn’t told to bring my glasses in when I made the appointment and called to confirm. Dr. Floyd smirked and said curtly, «You shouldn’t have to be told.» Beyond annoyed at this point, I wanted nothing more to get my prescription and leave.
While the remaining time I spent at their office wasn’t eventful in a positive or negative manner, I will not ever recommend this business to anyone.

I was impressed at how knowledgeable the techs were. I saw Dr. Floyd both times I’ve been and he was very helpful in getting exactly what I needed and making it somewhat affordable. He called every contact company he knew of to see if they made the certain prescription I require.
Since the new contacts I need are about $ 125 a box, the office managed to get me three free trial lenses (even though they have to be custom made). Dr. Floyd was the first ophthalmologist to correct for my astigmatism and ditch Acuvue since the strength of their lenses doesn’t go as high up as I actually need. He also introduced me to an amazing disinfecting solution that I love.
It can be costly if it’s your first time getting fitted for contact lenses, which you have to pay for out of pocket. Apparently it can be a couple hundred dollars. Other than that, everyone I’ve met is very friendly! The most important thing I look for with an eye doctor, is level of expertise. They passed (Dr. Floyd, at least).
Felix, the optician in the optical shop connected to the office, is great! He’s helpful, polite, and efficient.
There is convenient parking, IF you’re willing to pay. If not I think you can park on Pond Street or something and walk a little.

Be wary of their billing. They claim that they accept most insurances, but it is never verified. When the insurance does not pay there charges, They sent the bill stating the obvious that it is the patient’s responsibility to verify the insurance company.

I like this practice a lot, I have been there twice. It’s been a welcome contrast to the my prior doctor who worked in a huge, impersonal group where I never felt «known» or particularly welcome.
I have been to two of the doctors in this practice for routine eye exams and for eye infections. Dr. Gorin was the first doctor I went to for a routine eye exam and glaucoma checkup — he is very much like the way doctors used to be (friendly and wise and patient) and he is in fact an old timer so he’s probably seen every eye problem in the book every which way. I also found out he is an active photographer, and his photos are posted on the walls of the office. I have a problem seeing my camera’s viewfinder in focus so I’m going to ask Dr. Gorn for a consult on buying glasses or contacts for photography.
The next time I needed a doctor (for a red eye), Dr. Gorn was out of town and I saw Dr. Floyd, who «I fell in love with». Very smart, a younger doctor but also with the old time way about him — I didn’t feel rushed, and probably asked way more questions than I should have.
Regarding support staff: the tech who helped me was really impressive, he seemed like a doctor himself. The front desk staff is OK but could be a little more friendly and personal when I make appointments on the phone and when I check in. I used my health care insurance and had no issues at all with the billing.
The practice is in a medical building with an expensive parking lot, but you can often find parking on Pond Street or up the hill and around the corner into a residential area — definitely worth the savings and you get a nice little walk.
I should mention their website is really useful for seeing the doctors in the group, their areas of expertise and background, for getting directions to their practice, and for getting insurance information. You can fill out the patient form ahead of time. There is also a useful list about what to bring with you to an appointment, which I wish I had seen before I went to my last appointment there, I’ll know for next time. They have pretty much thought of everything — there’s even emergency contact information provided if it is after hours.
I am giving the practice a 5 star based on my experience with the two physicians mentioned above and the usefulness of the website.