Boston iTech, LLC

I’m so relieved to find a trustworthy, effective and prompt service that I can actually afford! Not to mention LOCAL!
Here’s the story: My laptop and I were fighting, but I was afraid to take it somewhere to get it diagnosed and poked; afraid of the cost, afraid of winding up with an eye-​rolling IT guy who speaks in C++ and html and possibly not English, afraid of being judged for my lacking computery abilities, etc.
I called up Boston iTech and had a lovely conversation about my needs, their procedures and an estimated cost. My problem was fixable! And the staff person who helped me was ever so human and kind!
Rich Dopazo took excellent care of my Acer, kept in touch with status updates, and saved the embarrassing clump of cat hair he found in my keyboard to show me how my poor laptop had been suffering. He offered advice on how to keep it running more smoothly, and even gave me directions to clean it up on my own without costing myself billable time.
I was also able to snatch a Unilocal deal to help with the cost. It turns out the price was more than fair (affordable without the deal) and I found myself thinking, «Whoa, I can actually afford to get my computer fixed in this city. Who knew?»
People have commented on their repairs taking a while; I was very pleased with the quick turnaround. So there.
Nothin’ but happiness and gratitude from this customer! I will definitely return with my geriatric Dell to see what can be done for it.

It’s been years since I wrote a Unilocal review, but I figure computer repair is one of the areas that people need advice about the most. I took my Sony laptop to Rich at Boston iTech because it was overheating and would just shut down frequently. Rich diagnosed it as dried up thermal paste and I kicked myself for not figuring it out on my own. It was a pretty simple problem to fix. I also had an Esc key which fell off and the whole laptop was dirty. I wanted to clean it up so I could sell it on eBay.
Overall, I was impressed with how knowledgeable he seemed to be and the service was friendly and courteous. I just have two small complaints. First is that the repair took much longer than the original 3 – 5 days quoted. I wasn’t in any rush so it wasn’t that big of a deal for me but I did have to chase him up about it after waiting a week to hear from him. The repair took another week. And when I picked up the laptop, the Esc key was clearly still not fixed. At best, it was an inattention to detail that allowed that to happen but even that isn’t exactly great. I had to come back a few days later to get that fixed. In total, it was more than two weeks since drop-​off time.
It seems that this is a one-​man operation and I’m sure that he gets very busy at times, but you should keep that in mind if timeliness is important to you.

For my business, I rely heavily on my laptop. After a while, it started stalling and shutting down. I tried adding memory but, no improvement. So, I called Rich Dopazo and took the laptop to Boston iTech. In a few days, Rich and his team were able to isolate the problems. Showed me photos and, fixed it in reasonable time. They also offered tips and a recommendation. They saw there was 8GB of memory, which required an upgrade to fully utilize. I could not be happier. I am very pleased with the work and level of service received by Boston iTech and will definitely use them again!”

When my Dell got devoured by a virus, I went to Rich. Not only did he clean up my computer, set up my external hard drive, and re-​load all my files (including Office!), he installed a set of security programs that have thus worked flawlessly.
Additionally, the repairs wound up being way more expensive than he had initially projected (due to the virus being way more embedded than it seemed at first), and when I expressed that I was in a bit of a financial bind, he knocked some money off the price. Really a great thing to do.
Only two complaints (and the only reasons I gave less than five stars):
1) My computer was returned with a fairly large scratch on the case. Relatively minor, but a little unprofessional.
2) The timeframe for repair was less than accurate. I would have appreciated knowing that it was going to take three weeks from the get-​go, rather than the two days initially projected.

Rich was great, I brought him my iBook after another technician had trouble fixing it. Rich worked quickly on the iBook and fixed everything perfectly. He was honest and very transparent, I will certainly be back.

I would give Richard Dopazo a double thumbs up rating for the rapidity, professionalism, and technical skills with which he remedied my Corsair 64 GB flash drive and with which he went all out in his heroic attempts to restore my Western Digital Passport external HD (clean room, third party, and all). And his costs were ‘below modest’ (I have NO COMPLAINTS — though I was sad that his best efforts — even his expert referral to a DriveSavers in California — could not save precious family data and photos).
He succeeded most of the time at jobs thought to be hopeless; his prices are low, his speed very fast, his courtesy heart-​warming, and his thoroughness and professionalism are impressive!

Yet again, Boston ITech LLC comes through for my firm when i needed them most. Call is placed to Boston ITech at 12pm Tuesday, HELP…1pm, the owner is at our door ready to help solve the problem. He works overnight to resolved the problem, and delivers the computer to us at 7am the next morning good as new. Thanks Boston ITech for keeping us in business.

to be concise:
Positives:
* fix laptop hardware *fair price * decent communication
Negatives:
* took much longer than expected.
To be long winded:
my 1.5 year old gateway laptop decided it did not want to turn on, — after calling many repair shops I discovered many places do not even work with laptop hardware issues– iTech did! so Plus 1 for them.
I took my computer here and Rich diagnosed it with a faulty motherboard. If you chose to get the work done with them, the diagnostic fee is waived which is good, and the labor/​parts were fairly priced.
Rich was good at staying on top of communicating with me about where my laptop stood on the repair, unfortunately I kept being told it would be done friday… then on friday… o no, maybe Monday. Then once the motherboard was fixed, it turned out the touch pad had also somehow went– In the end it took 2 months to fix! And was a lot more money than the initial estimate.
To be fair– that was not their fault, there were unforeseen problems that kept delaying things, and most of the hold up was waiting on parts.
Rich did discount some labor in lieu of making me wait so long.
and now here I am typing on my once-​again-​wonderfully functioning laptop! and restored some needed data for school before the fix for free.
Just a warning if you go: the Office is in a house. Its a white house, on a random side street with a red door, you have to go to the side door and press the doorbell labeled «B», which I didn’t figure out until I got there.

They did not actually do the work — but the way they handled my frantic emergency call was stellar. First of all, the owner answered the phone — like a person does. And then he listened while I ran my mouth about our emergency PC meltdown «all the files for a small business inside a dead Compaq, etc. etc. …» I do run on, especially when excited. He pointed out the promo coupon on his website, calmly explained rates and when he would get to the job and why. When I said I would be looking around still, because I had a serious time crunch he wished me luck, with no irony. I then called Computer Loft an they were able to commit to putting hard drive in an enclosure with a USB hook up for $ 80 bucks, while I waited. (More about them at their site)
Soon after, Rich called back to say that he could re-​arrange his day to help us, if I had not found someone else. When I told him about Computer Loft — he complimented their work and wished me well.
Pretty damn cool — if you are ever afflicted with PC computer problems, these are the people I would call.

Recently my computer got infected with viruses. The operating system shut down completely so I couldn’t even install an updated antivirus software. (Unfortunately, I didn’t back up any of my files before the crash.) I decided to use professional help in recovering my files Since I wasn’t impressed with Geeksquad reviews and two of my co-​workers had bad experience in dealing with them I began my search online for a different company. Thanks to Unilocal I found Boston iTech with excellent reviews. I got all my files back at a reasonable price. What a relief! I already sent the company’s info to some of my friends and coworkers.

Well, I had a problem with getting a desktop to work, when after replacing a broken-​down hard drive, found the system unable to see the new one I put in. I was thinking it was something really bad like part of my motherboard shorting out or the power supply conking out. After a few hours of frustration, I put a call to Boston iTech and had my computer dropped off. Rich was able to quickly trace the problem down to not enough power being fed directly and fixed the root problem. The price was right and reasonable for the service and it was done quickly, finished over the weekend, a 1 business day turnover. You can’t really ask for more for computer repair, just to do it right and efficiently.

Rich continues to provide exemplary service, taking the headaches out of my technology woes. He’ll work on site or take the computer to his headquarters to service, and it always comes back running faster and more smoothly. I feel comfortable that my data is protected and I have a go-​to guy to take care of any hassles or god forbid the blue screen. if you need someone to consult with about your computer needs or worries, give Rich a call and he’ll help you out.

Rich at Boston iTech is prompt, attentive and keeps you posted on the status of your computer repair and maintenance.
The laptop I had purchased within the last 9 months via Boston iTech was having issues — of the data dump kind!
I called Boston iTech, Rich fielded the call and I was able to drop off the laptop that evening. Within a couple of days Rich had «solved» the issue and was waiting for a part from Dell, which was under warranty.
The repair, was quick, painless and reasonably priced!

I had a terrible experience when my computer crashed and was told by a local computer repair shop its junk buy a new one. So all my work files and family photos would be lost for good. I ended up calling a local guy Rich Dopazo from Boston iTech. He was a life saver he came right over saved my stuff i think its called data recovery and gave me a new hard drive. My computer is as good as new and he give me helpful tips on how to save my stuff on the computer. He is a life saver and a great guy and I recommend him and his rates are fair.