Brookline Valet Cleaners

This is the first Unilocal review I’ve ever done. And it’s because this experience was so horrendous I had to warn people. I had just recently moved to Brookline and sadly for me this was the place I stumbled upon first. I wish I had read the Unilocal reviews before I walked in! I took them a used pair of shoes to get the bottom part of the sole glued back on the shoes and a jacket to dry clean. The guy took the shoes and said that he didn’t know how much it would cost but they would call me before they did any work. Fine. That’s fine. So a week goes by and I don’t get any call. I go back in and he says they finished my shoes and it will be $ 50 (just for the shoes)!!! I bought these shoes for $ 4 at a used clothing store, and even new they wouldn’t have cost that much! I was stunned. He said he had tried to call me and asked me how much I was expecting to pay. Honestly, I couldn’t imagine paying more than $ 25 for the work. I’ve had shoes re-​soled before and never paid more than that. Then the lady in the back got in on the argument and she was impossible to reason with. She asked me what I was going to do and I said the most I’d pay was $ 25. She said $ 35 and I told her she could keep the shoes. I was done being pushed around. She bagged up my shoes and stormed off. This was a horrible experience.
Firstly, $ 50 is a lot of money, they should never have done the work if they didn’t have confirmation from me that I was willing to pay that much. They didn’t call me, as it turned out, they had written my number down wrong. In that case, they should have waited for me to come pick up my jacket and then let me know how much the shoes were going to cost. It’s a dodgy way to do business.
Secondly, because it was their fault they should have given me the shoes for free. Because that’s what you DO when you’re at fault and a customer is upset.
The jacket that they dry cleaned wasn’t done very well, it still had pills on one side.
Avoid this place at all costs!

I took in 2 uniform shirts to have altered, they gave me a ticket with the price on it and told me to come back in 4 days. I came back 4 days later they try to charge me double the price I was quoted. And the shirts weren’t even ready yet.
Needless to say we argued. I eventually received my shirts at a slightly increased price that originally stated. They looked decent, we’ll see how they hold up.
I would not recommend this place to anyone. They tried to scam me for their mistake.

I don’t hate this place. I’ve had mo’ bad experiences with dry cleaners in the past. (Dependable Cleaners on Newbury, I’m staring at you with devil eyes …) Valet Cleaners is quite literally next to my apartment and I’m lazy, so … so that works in my favor already.
They were able to remove the monster Sam Boston lager stains from my pretty new winter-​white peacoat, so that’s one thumb up. Also, the cat hair and the cigar stench, and the strange purplish ink splotch on the sleeve. And they made it smell purdy, and you know how sometimes you’ll take a wool coat or pants to the cleaners and the texture completely changes? Like the fabric feels flat and rough? That didn’t happen here. (What do you think of THAT, Dependable?)
I’m sorry people had some bad experiences but I rather didn’t.

I’ve been bringing cleaning here for several years and was always pleased. Recently, however, I took a jacket to have the sleeves altered. When I picked up my jacket plus the items I’d had cleaned, I noticed they had put my cleaned items in the same plastic bag with the altered jacket. I found this upsetting – who knows where the altered jacket had been while they did the alterations. When I got home, I discovered they had done a very poor job on the sleeve alterations – the lining on one sleeve was hanging out.
I returned the next day and asked for my money back because they had not done the job properly and I didn’t really trust them to fix the problem based on what they’d done with this simple alteration.
I also mentioned I hadn’t been pleased that they’d put cleaned items and uncleaned items in the same bag. The guy refused to give me any money back and he lied about how they had bagged the clothes. Then he said they’d bagged them that way because I’d told him the jacket was new. It wasn’t new and I never said any such thing.
I’m going to pretend I had a bad meal in a restaurant and kiss that money good-​bye. I’m also never going back. They’ve lost my dry cleaning business and my alterations business.
I think the place may have changed ownership, but the guy denied it. However, since he lied once, he may be telling another lie. The place has a sneaky feel to it now. Learn from my experience and avoid this place!

Went there a few times. Last time I went, I left a dress with a ribbon there. When I went to pick it up, the ribbon was missing. Asked them about it, told me would look for it, and call me back, never called of course. Two more visits later, still no ribbon and don’t seem too concerned. Third time, went back, finally asked about replacement. All of sudden, the ribbon turns up. This is almost three months later. Bad experience, never going back.