EC Florist

Beautiful Bouquet, fast delivery and very organized! Last minute order for a lovely young lady having surgery! They pulled to gather a bright and gorgeous fresh arrangement and got it over to New England Baptist. The HOSPITAL lost it –until the next morning when I sent people running around searching — and it magically turned up! All the way EC Florist was supportive and kind. They kept a signed record that the delivery had been accepted by hospital Transport Team. Great Fast Timely job — and just LOOK at those colors — perfect, they even remembered to avoid aromatic Asian lilies!!! YAY! Great florist will use again when family and friends are in Boston Hospitals!

I ordered a $ 200.00– arrangement on Wednesday 9÷23÷15 to be delivered to one of the partners of our company. The arrangement was supposed to be delivered on Saturday 9/​26, her birthday. She was having a big birthday party that night and we especially wanted her to have the arrangement for the party. Her arrangement was delivered, by a not so pleasant delivery driver today, Tuesday 9/29/15.and not only was the arrangement four days late the vase was tipped over and the flowers did not have any water. Even our card accompanying the flowers was mis-​worded!
Oh never again!!! They should refund our money!!!

The absolute WORST company I have EVER experienced in my LIFE! They delivered DEAD flowers to my client, and I am disputing the charges. They are demanding they get the dead flowers back from my client.

I placed an order at noon on ⁶⁄₁₁. The flowers were supposed to be delivered on the same day but when my fiancé came home without flowers, I was really annoyed and disappointed. My credit card was charged and I even received the online receipt. I followed up the next day and the owner (with a thick Chinese accent, I couldn’t really understand him), simply said the flowers were delivered this morning. When I told him that my order was placed yesterday and that I was expecting the flowers to be delivered on the same day (their slogan is, «Freshest flowers, greatest selection. Same day delivery»), he just said that their online service is outsourced by a third-​party vendor and that may be the reason why the order didn’t get processed properly.
So rather than apologizing, he just blamed the vendor for the online order mix-​up. I don’t think that’s how you respond to a customer. He initially offered to cancel the order and when I asked him to deliver it anyway, he did promise to «add more items» to the service. But he was rushing the whole conversation like he had to go somewhere. He spoke fast, did not apologize during the call, and he simply said he would take care of it. Awful service.
My fiancé just started working near Needham and was looking for a florist nearby. Looks like I need to search for a new one. Very disappointed.

Bait and Switch and NO customer service.
I ordered the 2 of the «deluxe» version of the Sugar Maples arrangement (as seen on the EC website and searchable on
) one to be sent to my daughter and the 2^nd to a dear friend for their Thanksgiving tables since we live in California and would not be with them for the Holiday. What arrived at their doors was NOTHING like the arrangement pictured on the website. I realize not all flowers are available at all times and substitutions can be made but what EC delivered was a horrible bouquet that looked like it was left overs thrown in a vase, not arranged in a pot. It was sparse cheap looking bouquet with no style, oh I wish I could post pictures of them. The worst Supermarket bouquet would be better than this.
I called to complain and he offered to replace one of the arrangements. The worst of the 2. When he assured me it would be like the one pictured on his website, I agreed. MISTAKE! He basically delivered a second vase of the same sad sparse flowers. Still not like the one displayed on his website. Even my daughters dinner party guests agreed that the flowers were not like the picture on the website and discussed it with Mr. EC. who insisted it was. So either he doesn’t know what is on his website or clearly doesn’t care.
I have asked EC to refund one of the arrangements even though neither one was correct. They have not done this and have not responded to my letter so here it is.
DO NOT USE THIS FLORIST!
I even called Teleflora to alert them that this partner was not living up to their standards and was told they were independent and unless I ordered it thru the Teleflora website they could not help me.
Successful businesses operate with integrity. This one does not.

Ordered the night before online, but followed up with a call because I was concerned the «special instructions» might not be read. The flowers were on the way to the main hospital instead of a nearby office building, but the florist got in touch with driver right away, and redirected the delivery. Driver had the enterprise to contact recipient on seeing no reception desk. Delighted recipient! Lesson learned — if you have special instructions don’t assume they’re being read — follow up with a phonecall… but a great bouquet and a happy customer.

Cons: the flowers came a day late and looked totally different from the picture.
Pros: the owner answered the office number at 9:30pm the day the flowers were supposed to be delivered, apologized profusely and, even though the delivery location was outside of the usual delivery range, delivered a very nice bouquet the next morning for no additional charge.
Mix up aside, I would definitely use them again.

I’m not at all particular about flowers because all flowers are beautiful — except when they’re half dead. I’m hurting to just think how much money my husband shelled out for mothers day so I get an arrangement with dead carnations in it (delivery guy made me sign the receipt so I had no choice but to see how much this travesty was costing me.) Considering all the negative reviews of this place here which are magically getting filtered out, I’d strongly encourage E C to step out of the business. It’s not just cheap tricks to force your spoiled merchandise on people; it’s also hurtful when the recipient is meant to feel appreciated and touched.

I ordered my wedding centerpieces from this florist and we walked away very happy from our experience.
The initial consultation was easy; we walked in and spoke to the man (owner?) who was very open to our requests. It was a winter wedding and we were using mainly muted yellows and grays, with pussywillow accents. He showed us plenty of examples of what types/​sizes of centerpieces he could come with and we collaborated with him regarding the set-​up.
Flowers (especially for weddings) are not cheap these days and we were not willing to make this a huge budget item. He did not make us feel bad for the budget we proposed to him ($ 500) and said he would work with that. I appreciated that he asked us what we were hoping to spend instead of quoting us an amount.
On the day of, I can only assume he was timely and set things up for us nicely since it was ready to go when I walked down the aisle!

I am terribly disappointed at this place. I placed an order to have flowers delivered to my fiancé’s workplace (new job). At 4pm, since I didn’t see any sign that it was delivered, I called the shop. The gentleman told me «our driver left at 3PM to deliver.» When I called again at 4:40, the same person told me «oh, we had the wrong address. We just called your „fiancé“ to ask for the correct address.» What a bunch of BS!!! Per Google map, it should be 6 minutes between the store and where I wanted the flowers to be delivered. My conclusion is this. They took the order, forgot about it until I called and reminded them… then convenience have «the wrong address» so delivery is delayed. Not only poor service, but they also lied to me.
Yes…look it up «Driver who left at 3PM.» The place is 2.3 miles or 6 minutes away from your shop. And if you do get lost, call the sender, not the receiver, just in case it was meant to be a «surprise.»
So my surprise is ruined! Thanks E C Florist!

I ordered flowers to be delivered on a friend’s birthday from E C Florist. I specifically asked for peonies and David Austin roses and was assured that both of these flowers were available. I also specifically asked for no lilies as I associate lilies with funeral flowers and both my friend and I dislike their scent.
My friend just sent me a photo of the bouquet and although it was quite pretty, there were no peonies, no david austin roses and lo and behold, half the bouquet consisted of lilies.
Also, the flowers were delivered at 8pm — I guess I should have specified that earlier is always better.
Basically: although the bouquet was nice in the end, the complete disregard for my instructions will ensure that I never return to E C Florist. What a shame.

Excellent, excellent service. When I ordered online I mistakenly picked the wrong day. for delivery. I called, left a message and received a call back from the owner within the hour. I was impressed as it was after 7pm on a Sunday. The owner even called me again the next day to confirm he had the correct date, as we didn’t want to make an error. My aunt absolutely loved her flowers and I would definitely recommend EC Florist!

Ordered a sympathy arrangement, it was beautiful, I told the florist to use his creativity, preferred a pastel/​pink palette, it was lavender/​purple, which was still nice. If you have a very specific color scheme in mind be sure to point that out. But would use them again.

Super friendly place. Family owned. They have a great selection of flowers (even the hard to find Bonsai trees).
They are also very helpful in making recommendations and suggesting add-​ons to make the best of your floral arrangements.
Its Brookline, so be prepared to search for parking and put money in the meter!
I will definitely visit again for other holidays/​occasions!

This place is best described as ‘cozy’. It’s family owned and run; brother and sister team and on occasion, when you walk into the shop, the family with their children will be having dinner. The flowers are fresh, displayed well and the attention to detail is superb.
What makes them really nice is also a drawback; they close when they have to make a delivery but a sign is posted on the door informing you of that fact. I have waited up to 15 minutes for them to return and it’s worth it but sadly, why I must give them only 4 Stars.
For a florist to survive in the middle of Brookline Village, they have to be doing something right. Stop by and say hello and take a look at what they have to offer.

Recently I was married and ordered my flowers from EC florist. This was a mistake. I ordered my flowers 7 months in advance. I sat down with the florist twice and gave him pictures of the flowers I wanted. One day before my wedding he called me and stated he needed a deposit for the pillars that would hold my flowers. He did not mention this seven months ago when I ordered the flowers. I was very busy the day of my wedding and it was an inconvenience for me to bring a check to him among all the last minute details. The morning of my wedding I called him to ask when I could pick up the rose petals for the table. He asked me if the wedding was that day. He thought the wedding was the next day. When I arrived at the church, my bouquet was only two dozen roses when I paid for three. He also had the wrong design for my bouquet. He also was short one corsage for my husband’s father. I did stop by the florist the next day before leaving for my honeymoon and he argued with me that 3 dozen roses was too large for a bouquet and he made the decision to make it two dozen. He did not refund my money for the dozen roses nor for the missing corsage. Avoid this florist at all cost if you value integrity, honesty and professionalism.

It’s a small and quaint flower shop but I LOVE IT! When I need to get flowers, I come here. The service is awesome and the florist is very nice. If your ever confused on what to get, they are very knowledgeable about what flowers work together in creating a beautiful breathtaking bouquet!