Finesse Florist

We sent our patient a sympathy arrangement. Leslie was so kind and helpful in organizing our custom arrangement of white roses, lillies, and hydrangeas. The cost was very reasonable. It did take a few tries to get through via phone, but trust me… it is WELL WORTH the wait!!!
Our patient said that the flowers were so beautiful and aromatic and was one of the best gifts he ever received. Thank you Finesse Florist for helping our patient feel special! We truly appreciate it.

I called a couple places knowing that it was late in the day on the East Coast and reached Leslie who made a same day delivery happen. I am thankful to them for going the extra mile, treating me with the extra kindness and in helping brighten the room at Boston Children’s Hospital.

Flowers came out awesome! A surprise to my GF, and she loves them. Spoke with Leslie on the phone, she was great to work with. Asked for a Fall arrangement with a few specifics, and she filled the order and delivered at a good time. Will definitely do business here again. A+

I wanted to buy flowers for my girlfriend’s birthday and chose Finesse based on the excellent Unilocal reviews and the fact that it is located literally on the same street as her apartment (this was important to me, as I don’t live in the Boston area).
I called several times in the couple days prior to her birthday, but each time no one answered — there was a prompt to leave a message to get a call back, but the inbox was full. Finally, after calling five times in a row, someone picked up and I was able to submit an order. I asked when the earliest possible delivery time was for the following day, and was assured that the flowers would be delivered between 9:00 am and 9:30 am (this was their timetable and wasn’t an extra ask from me). It’s now an hour late and my girlfriend can’t wait any longer to leave for work — I’ve also called Finesse several times and only once was the call answered, and I was told that the flowers should arrive any minute, which clearly wasn’t true.
I can’t recommend using Finesse unless you can be there personally to see the process through.
EDIT: Turns out there were extenuating circumstances and a happy ending to this story. The delivery truck was towed (yay Boston!) and all the deliveries were delayed. I spoke to Leslie, and besides being very apologetic, she upgraded and re-​delivered my order right away. The flowers were beautiful! I’m changing my rating from two stars to fours stars, with one star being deducted since the communication could have been more proactive.

After calling florists all week looking for spider chrysanthemums I was beginning to lose hope. Several suggested they would have them later in the week only to never call back regarding availability. I needed a birthday bouquet devoid of the traditional roses and tulips and Leslie not only managed to source the out of season spider mums but also include irises and orchids (the other two preferred flowers) and dried lavender which I brought myself. The arrangement turned out beautiful and was tremendously well received. Leslie was a helpful delight and someone who clearly enjoys her craft. There’s no doubt I will be back!

I ordered two arrangements over the phone for a funeral/​wake. Leslie was very helpful as I described what I wanted, based on seeing photos of arrangements on their website. However, when I got to the funeral home and saw the arrangements from Finesse, I was very disappointed. They were small and didn’t look anything like what I saw on their website; I didn’t feel they were worth the $ 100 each that I spent. I went to the store (which was very close to the funeral home) and spoke to Leslie. To her credit, she gave me a full refund. So, five stars for service, and I will give them the benefit of the doubt that the arrangements were not typical of the quality on which she prides herself and which other customers have clearly experienced based on reviews here.

I had a late afternoon idea for a romantic gift involving flowers. Stopped by Finesse after a Google search; my first time there. I have never had that kind of awesome service at a florist. I don’t think I will be going anywhere else but Finesse from now on. Beautiful custom arrangement with all my ideas worked in and some great ideas suggested to me. Very good prices. Delivery was local and happened immediately. I regret I forgot the name of the person who helped me. She even called me after the delivery to tell me it got delivered and how my girlfriend was very happy to receive it.

I had a BEAUTIFUL arrangement delivered to my work a few weeks ago. The flowers were fresh, colorful, and the way that they were arranged and the flowers that Leslie chose were amazing. I received MANY compliments on the flowers, and would absolutely recommend that you support an awesome local business and order flowers from Finesse Florist any time. Thank you, Leslie! :)

Leslie, thank you so much for making my wedding day so special! I picked Finesse Florist from Unilocal as I’d just moved into the neighborhood and was in need of a good florist for my expedited wedding day. I’m so glad I picked them now! Though operating from a small location, the quality and care that was put into the bridal bouquet, the corsage and the boutonnieres was outstanding! I’m extremely picky and was waiting to see what the final result would be-​and was thrilled. Leslie went out of her way to get the flowers to me on a Sunday in spite of being closed. She didn’t freak out when i told her of the date change and was patient through out. I’m definitely a regular here now :-)

Initially, Finesse Florist’s was a two-​star in my eyes. I placed an order for Valentine’s Day, which was never delivered to my girlfriend. I’m writing this review based on Leslie’s response and actions in addressing her failure to deliver the flowers.
Given the fact that there was significant traffic surrounding Children’s Hospital (delivery point), I understand why the flower arrangement was not delivered. Upon calling Leslie the following day, she offered the most sincere apologies for the lack of delivery. She not only offered a genuine apology, but she rectified the situation with additional flowers and free Mother’s Day flower arrangements. All florists will fail to deliver flowers arrangements at times. The true question is how a florist is willing to rectify the situation to maintain customer satisfaction. In my mind, Leslie addressed the situation with the perfect actions: genuine regret and additional incentives. I will continue to use Finesse Florists, as I know that the owner ensures the highest level of customer satisfaction is maintained at all times: a quality that I have not experienced with other florists, including the iconic Winston’s.

I came there not really knowing what to get for a bouquet. As I arrived, I was greeted very friendly. I told the lady I’m here for a bouquet but not really sure what to get. So I asked her to put something together to for me. She started asking a few questions to get an idea of what kind of bouquet she should put together. She got to work right away and kept friendly conversations.
Before I knew it, I was out of the store with a beautiful flower bouquet. If you’re in the area of Brookline, MA, this small store is definitely worth a visit. They have amazing service and great quality work. I’ll definitely be back for more business!

Great quality and service, and the prices are outstanding! I stopped in to get a quick half dozen roses for a special occasion, and Leslie was superb in putting something together. The flowers are very fresh and vibrant, and Leslie was great about helping me wrap them up securely since I travel by bike.
Finesse Florist’s customers are customers for life, and for good reason. She’s made a loyal customer out of me! I’ll be going there from now on.

Leslie is wonderful. My husband discovered her talent and has been buying arrangements from her the past two years. I’m always in love with every single one of her creations. Her prices are very reasonable. She made arrangements for my 30^th birthday party and coordinated the arrangements with the tablescape we created. The final result was stunning. She has the most bubbly personality and we are grateful to have found her. She sure knows how to work her magic!

I had walked by this storefront many times in the last few years but usually after closing hours, so on a day i had time to stop, i did, and very glad i did.
The owner Leslie helped me pick out a pumpkin to decorate my cubicle at work for some holiday spirit and while helping me had a nice friendly conversation that made me feel like she cared about my day. She was pleasant and takes pride in the quality of her flowers, as i saw her tossing out flowers that weren’t the best quality that i know plenty of other florists would have used for filler in their stores.
I will be back here again soon, i love flowers and as much as i hate spending money on things that have such a fleeting lifespan, shes a local business owner i would proudly support.

It wasn’t a complicated transaction but it went very well. The order was ready on time, exactly as expected and the whole experience was very pleasant. If you like supporting small, independent, local businesses, support this one.

This is the perfect choice for avoiding the generic overpriced floral arrangements found at places like kabloom and winston flowers. Any time I’ve needed flowers the owner (Leslie) has created beautiful arrangements. Personally I’ve had a good experience with Valentine’s day and Sympathy flowers. At this point I trust Leslie’s taste enough to make the arrangements for deliveries entirely over the phone. They also make things like Corsages and Boutonnieres for formal events. For my high school prom Leslie made Corsages and Boutonnieres that complemented my tie and my dates dress. The personal attention to detail is really what sets this place apart.