Lady Grace Intimate Apparel

1) Had to call corporate offices to get coupon honored.
2) Sales assistant was visited by friends during fitting and handed me off to colleague.
3) Sales assistant made disparaging remarks about my physique and existing apparel, which I at first laughed off but after being deserted in the middle of a fitting found no longer funny.

If you’re anything over an A cup, you should be shopping at Lady Grace.
I shopped at Victoria’s Secret my whole life, and always felt like their bras didn’t support me. For a long time I was a B/​C there, but in the past few years when I’ve gone up to the DD range, it’s been unbearable. I was always bursting out of things, or sagging. Also, I don’t want to pay $ 60-​$ 70 for chinsy craftsmanship.
When you get measured at Lady Grace (which they do for free and with a smile) you will probably be told you’re a size different from anything VS has ever told you. Take the nice lady’s advice, try on her recommended bras, and be amazed. There is NOTHING like the support, quality, and fit at any chain bra store. I love me some fancy, frilly bras for fun events, but for everyday wear that looks great under clothes, nothing comes close to what I’ve gotten from Lady Grace!
They have a wide selection of price points, ranging from $ 30-​$ 80ish. They have a pretty large PJ/​swimsuit section too, but I’ve only ever come for bras. They have regular deals (like a $ 10 off deal with a Unilocal check-​in, a discount card, and last time I went in a huge sale selection of 50% bras). Put your «I want to be young and sexy and wild!» pride aside. You’re not shopping in an old lady bra store, you’re just making a wise decision.

Terrible customer service. Bras were shipped to a 10 year old account on file despite more recent shipments sent to my new address. When I called they told me they would neither replace nor credit. I had to absorb since it was my error! This is anything but good customer service!

Horrible, horrible, Ugh!!! Okay, I was a member and I loved this store 7 years ago. Boy has it sunk low. I will NEVER shop here again. I will burn every mailer they send me from now on. First of all, everything in the store can be bought cheaper online. In fact, I went in to buy two things I’d already bought cheaper online, but thought, I should support local businesses and I could use a couple more, so at 5pm I walked in and tried on a few bras. This is what happened:
I’m selecting a few things that look good and the cashier starts harassing people to hurry up because she wants to close at 5:30. So, we all hop to it and get into a dressing room. I hurry and try the bras on as quickly as possible and end up choosing the two I’d already ordered last night online! So I go to the register, where the cashier who is supposedly in a rush, is on the phone with her back to me. I’m the only one at the register. She is on the phone. I wait for literally 10 minutes, except I put my things on the counter with my credit card on top so she can process them when she can, and walk away for a few minutes. Another woman comes up and gets in line, watching me leave my things on the counter. I return, and my stuff is still there and the cashier is still on the phone. Some rush. I take my place in front of my stuff and wait. Then, she finishes her call and does she help me, whose things are first and who is first in line? no, she turns to the older woman who is not first, and helps her, telling her she recognizes her. Then the two of them TALK about the fabric of this woman’s purchase for LITERALLY 5 MINUTES while I and everyone else who have rushed to the register so she can close on time just stand there, watching and waiting.
Welcome to shopping in Brookline. I forgot why I hate to shop and eat out in Brookline until this moment. I hope I don’t forget.

This is the rudest group of store employees I have ever met. When I called up to inquire about silk thermal underwear, the woman who answered the phone was incredibly rude, and snapped, «We don’t carry silk.» This should have been a clue. When I visited the store, the staff were so rude. At one point, I was looking at some merchandise, and one of the staff said «excuse me» in a very rude tone and pushed right past me to show another customer some merchandise. I don’t think I will return.

I brought my mom to Lady Grace Coolidge Corner after mastectomy. I must say what an outstanding, heartwarming experience that was! Keta was so patient and so attentive and knowledgeable. She found my mom the bras that she absolutely loved and prosthesis that fit perfectly and she suggested an alteration so bra were exceptionally comfortable. I’ll definitely bring my mom again and again. I’m now thinking of going there to find bra for myself because ones that sell Victoria Secret and others aren’t very comfortable.

I came in here in dire need of some new bras, as mine were all looking a little worse for wear. I’ve just moved to the area so I was hoping to find a bra shop to rival my two favourites from back home in the UK (Bravissimo and Leia Lingerie). I was left sorely disappointed with my visit.
I was greeted by an older woman with a strong accent, who asked if I was there for a fitting. I like to have a fitting each time I go on a bra-​buying spree, so I said that I was. I was shown to a fitting room and asked what type of bra I like. She measured me and looked at how my current bra (34FF) fitted, in her words it was a «perfect fit». She went off and returned with a handful of bras. I tried the first one on and the band was riding up at the back whilst the cup underwiring was digging in to my breast tissue, a sure sign that the band was too big and the cup was too small. I said this to her and she dismissed me, saying that it was perfect for me. When I insisted, she tightened the band to the third hook and said «there, now it’s perfect!» She then went and asked a colleague to take a look to reassure me, who also said that it looked great on me. I know for a fact that a brand new bra should fit when on the loosest hook, you should only need to tighten it when the bra gets a little old. How could she not know this? When I took the bra off to try on her next offering, I noticed that the first bra was a 38DD! Ridiculous.
I reiterated my size but she kept bringing random sizes to me in the fitting room. I tried on each one but kept having the same problems as the sizes she was giving me were completely wrong. At one point my breasts were bulging out of the sides of the cup and the centre gore of the bra was about an inch away from my chest, but she told me «that’s the style of the bra, this is the bra for you!»
I was made to feel really stupid and over-​sensitive when I protested that the sizes were all wrong. I’ve bought a lot of bras and had a lot of fittings in the past so I know what I’m looking for and how a bra should fit. I’m not sure whether this woman really didn’t have a clue, or whether she was just trying to palm off some odd-​sized stock onto me, but I left empty handed with a resolve to go to Intimacy instead.
Very disappointing.

Lady Grace is the only store (with a physical location) where I can find bras that actually fit my cup size (FF). I’ve never had a negative experience here.
The staff is very friendly and knowledgeable. They measure you properly to be sure that you are wearing or purchasing the correct size. We ladies tend to not know our true size. Boy what a difference a better fitting bra can make!
They do not carry a large selection of colors in the more rare sizes but if you find one that fits and want more colors they will order them… and ship them to your house!

Lady Grace has just lost a long-​time customer.
I have always purchased my bras at Lady Grace, and been happy with my purchases, despite the negative experience several friends had had shopping there.
On June 10^th, I went to Lady Grace to find a longline bra for a wedding July 20^th (I’m maid-​of-​honor). The customer service rep was very helpful, fitting me for 6 different variations in one brand and 3 in another, before we found a pretty good fit. She told me I was between sizes though, and, as the bra is lace and I didn’t have a dress yet, I should try the bra under a dress to ensure the lace didn’t show and the bra cups didn’t peek out (they run large in the Goddess brand). I took the bra to Lord & Taylor, picked a dress off the rack and took both to their dressing room to try them on. The bra was bulky and the boning was visible under the dress, so I decided to exchange it for a smaller size, that would fit better.
I took the bra back to the Brookline Lady Grace within the exchange period, still in the original packaging where it’d stayed since I tried it on. I expected to have a simple exchange, but instead, ended up standing at the counter in front of two customer service reps who ignored me for 10 minutes, while one talked on the phone and the other counted money and read through receipts.
When one of the reps finally hung up, she turned away from me, faced the woman who’d just approached the counter, and politely asked her how she could help her. Wondering if I’d been snubbed because I’m a woman of color and the other customer was Caucasian, I pointed out I’d been waiting and had been there first, and explained that I’d like to exchange the bra for a smaller size. The rep fetched her boss, the assistant manager, Lisa, who proceeded to point and sneer at imaginary signs of wear on the bra, then insisted to me that I must have worn it and they wouldn’t accept the return. I explained that I hadn’t worn it, as the wedding I bought it for hadn’t happened yet, and had only tried it on for size. I also objected to what she claimed were signs of wear (photos attached!). She insisted that I was in essence, a liar and cheat, as it had clearly been worn and that they wouldn’t honor their exchange policy.
I contacted their customer service number and was referred to the owner of Lady Grace, Audrey, who reiterated that they wouldn’t honor the return as she «trusted» Lisa’s judgment, and she refused to examine the bra herself for the wear Lisa claimed was present. I got a similar response e-​mailing and Facebook-​messaging the company.
I don’t appreciate being accused of fraud. If I’d been happy enough with the bra to wear it around, I wouldn’t have been in the store trying to exchange it for another size! I have since discovered that this bait-​and-​switch practice is common at Lady Grace, resulting in numerous BBB complaints against them for this exact thing; promising to accept a return/​exchange then refusing to over claims the item was worn. If you don’t want to accept exchanges/​returns, then change your policy, Lady Grace! I’ve spent a lot of money at their store over the year’s, but they won’t get another dime of mine. And like multiple other reviewers mentioned, I also felt I’d have gotten different treatment had I been White. Perhaps this business belongs in an environment where they won’t be forced to serve people of color, since that seems to be an issue. Shame on you, Lady Grace.

1364 Beacon St, Brookline MA Lady Grace is a disgraceful store. The Store clerk with the number 116 makes this location detestable. I have never seen Customer service given to a point of feeling unwelcome. The clerk was a much older woman than all the ladies there, and her remarks me feel to believe that I was in the wrong store or needed a much more lighter shade of complexion. I visited the store with a friend to add a little opinion. She questioned why I am asking questions and given an opinion towards my friends bra. We was constantly rush as we was inconveniencing the store. She made an appalling comments to me as if I could not afford a bra from Lady Grace. I am a rewards members and I have received gift cards complementary of Lady Grace from making a nice amount of purchase from prior visits to a store. Clerk 116 needs to be reorientated on how to deal with customers… WILL NEVER RETURN TO 1364 BEACON ST, BROOKLINE MA

I went in there looking for some help with finding a swimsuit. I stood staring at 2 ladies who worked there and chatted with each other for perhaps a full 2 minutes (a long time if someone is looking at you, waiting to be served), then one looked up at me and continued chatting to her peer as if she couldn’t care if I was waiting. Finally I ‘ahem’ed and asked ‘could I get some help please’? Was curtly asked ‘what do you need?’ and then not given much help finding what I needed. Meanwhile, an older Caucasian lady was being politely served by a third attendant. Given that service is ‘reserved’ for certain customers (not including brown skin unless dressed in jewels or showing attitude perhaps?), I couldn’t care to say a good word for this place!

I went in today and was helped and measured by Maria. She was terrific and found me perfect bras in the right size that were very comfortable and pretty. She was there to check on the fitting with each one I tried and showed my why a few weren’t good fits. It was a great experience and I will never schlep off to a department store to do this on my own ever again.

This place is great! I’m not sure about some of the people who reported bad experiences here but I walked out in a wonderful mood. I had recently gone to Victoria Secret to be fitted and walked out with a bunch of ill fitting bras that I ended up having to return. I walked into Lady Grace, was measured and given a number of options by a very personable saleswomen. She explained all the complexities of fitting and what was going to work best for me. Extremely knowledgable and she could not have been more helpful. I walked out of the store with one bra, and had two ordered in the colors I wanted all under $ 80. Much less than the 2 I got from Victoria Secret. Amazing and I couldn’t be happier. Definitely recommend!

I am a member of the itty bitty titty committee, and my best friend is not (lucky duck). I went with her on a shopping trip here, and she purchased 4 bras. Less than a month later, we came back because the underwire of one of the bras was starting to come out and had ripped the fabric. While one of the sales ladies was very nice, the manager said she could do nothing unless my friend tried the bra on. My friend was taken aback and tried to explain that she bought multiples in the same size, and this was the only one that had done it. Again, the manager said that unless my friend tried it on, then they would do nothing. My friend said that she would just keep it. When we walked out, my friend said, «They wanted to examine me!». I mean, she had already been measured, had purchased other bras that were fine, and yet the store would not own up to selling defective merchandise. At least show a little bit of sensitivity!

Best sales people in Brookline. Hard to find a bra in my size cup and they made it easy. Not limited to white, black, and beige.

i like this place lots. i’ve gained a bit of weight in the past few years, and since it seems to have come to stay, i might as well have the bras to deal with it. i was fitted by a lady who brought me back a bra that i probably would never have picked for myself, and the fit was dead-​on. and so was the fit of the other style she picked. i walked out with 5 bras for about $ 150 (eep) in their sale. none of them are particularly sexy, though they do have plenty of beautiful bras, but all of them look great under clothes and give me perky ta-​tas and a miraculously hourglass-​shaped figure (as opposed to the previous brick-​shaped one). and NONE of them have underwires. i’ve never been able to find an underwire-​free bra that worked before now. i will be back.
(p.s. i work retail, and i begrudge nobody a desire to get out of work on time.)

I was sent here in search of bridal undergarments (recommended by my tailor) and was pleasantly surprised by what I found. Though I suspect they cater to an older crowd, they did have a selection of options for what I was looking for (corset) and were happy to order in various other colors and sizes.
This is not like Victoria Secret (which is sort of a relief — my dad calls that store «too prostitute-​y») and though it makes me laugh, sometimes the poses of the mannequins do sort of validate that. In contrast this place feels very pragmatic. It’s stuffed to the brim, lots and lots of selection including some really cute stuff.
The saleswomen were also particularly nice, and very helpful.

I needed to be fitted for a new bra. Heard this was a good place to go. I have to agree.
When I walked in, I told the woman why I was there. She took me to the fitting room to size me up. She then spent at least 30 minutes bringing different bras for me to try on. Let me tell ya, she was really dedicated on finding the right fit. I am pleased with the service. I wish I got her name she had long dark hair. I now own 2 bras that fit perfect.
I literally outgrew VS bras. I’m almost quartered way thru the alphabet in size. And still have a pretty bra with some lace. Sizes up to 58N.
This is now my bra store.

My reviews are NEVER this long, but bear with me!
I had seen a newspaper ad for a 20% off sale and though I had never been to a Lady Grace store before I thought the sale was a good reason to stop in. It was 5:15 and the sign on the door said it was open until 5:30, but I was just planning on looking at what brands they carried and what the prices were like so it was going to be a quick stop anyway. It was raining quite hard that day and I had my umbrella with me.
When I entered the store, the sales associate’s first words to me were «Can you please leave your umbrella near the door so that it doesn’t get everything wet and, just so you know, we’re closing at 5:30.» Call me old-​fashioned, but I do not think this is a proper way to greet a customer, especially someone who is experiencing a store for the first time.
I continued browsing despite the rude greeting and it wasn’t until I was at the very back of the store when another sales associate, who was clearly counting up her sales slips for the day at the counter asked if I was being helped. I told her that I had been told quite directly what time you closed but that I didn’t know if that counted as being helped. Instead of asking if there was anything that she could help me with, she simply laughed.
The other sales associates in the store also seemed to be pre-​occupied with their receipts for the day so that as soon as the clock struck 5:30 they could get out of the store. I understand that it was raining, but I still think that a customer in your store needs to take precedent over getting out of work on time.
As I was leaving, I asked the sales associate who had first spoken to me if she was the manager and was told that she was not. I asked to speak to the manager and was told that she had left for the day. I told the sales associate that I would be following up on what I felt was a very rude way to be greeted and told her that the first words out of a sales associate’s mouth should not be «just so you know, we close at 5:30.» She replied that she did not mean to offend me and that she tells everyone that and was just saying it so that I understood she would not be able to fit me for a bra in just 15 minutes. Telling a customer that you greet everyone with your closing time is not an excuse for poor customer service.
As I was walking to the door to leave the store, the sales associate proceeded to describe our interaction to her co-​workers, while I was still within earshot. I told her that, again, she was being extremely rude to talk about a customer while the customer could hear her. She replied that she was asking her co-​workers if they thought she did anything wrong by telling me what time they closed. I told her that she could ask the same question after I had left the store.
20% off sale or not, there is NO excuse for such horrible customer service.
I have since written an email to their corporate customer service office. We’ll see where that goes…

After a bad experience at the Lady Grace in Woburn I was apprehensive about going.
I’m 9 weeks pregnant and my boobs are just getting too big. I already wear a 38G and had gone up a cup size.
I walked in and multiple friendly people offered to help. She was very gentle when she measured me (which is good because I’m so sore lately)
She listened to what I wanted, and didn’t push anything on me.
They also have nursing bras in larger sizes, so I don’t have to make guesses about my size on the internet.