Twarog Frank J, MD

I wanted to wait until after my second appt to write a review since there were some reviews here that weren’t that great for Dr. Twarog. While I will agree that some of the hours are odd (I still don’t know what they are) I think he tries to be available through call hours although I always forget to call. He must be a good doctor since it seems like it’s so hard to get an appt with him. My first appt was very thorough and he fixed my issues and was very knowledgeable. Very professional, not overly friendly but I’m okay with that. Second appt was good as well. I know he runs on a schedule so try not to be late! Overall I am happy that he asks the right targeted logical questions and have solved my allergy woes… from someone who’s never had any allergies and now they are awful during the spring season I am glad to have found him! Just remember he’s a doctor, doesn’t need to be your friend. Right?

Hi, I was liking the positive reviews this doctor received and considered him for the continuing allergy care for my child. I tried calling the office numerous times, when I got a VERY LONG phone recording indicating that I should call back during office hours which were listed as being from 9:00 am until 4:30 pm (with a 1.5 hour break mid-​day!). I was calling during an afternoon time, but definitely INSIDE the listed office hours but got transferred to the call center — they told me that the office hours on Thurs and Fri were really until 3:30. I asked the call center contact to have the office update their recording to reflect the correct hours.
A week or so later I tried calling again, remembering that the day of my call was NOT on a Thurs or a Friday, and knew that the office would be open for a simple appointment scheduling THIS time. When I finally got through to a live person, and told her that I was looking to just set up an appointment, she indicated that the office was closed early today — again not a change reflected in their voicemail in any form; and offered to transfer me to their Concord office if this was an emergency. Uh, did you not just listen to me?
I reminded her of the voicemail message and how several times now that the office was closed DURING stated office hours. I also mentioned that I’ll be taking my business elsewhere because they clearly weren’t looking for my business (which constitutes their livelihood by the way). This office clearly does not know much about customer service; but knows how to LOSE customers. So, buh bye!
Update on ¹⁰⁄₂₄ — I tried again, once again, DURING office hours (3.25) and once again they were closed — apparently they close at 2:00 but do not bother telling their clients in the voicemail. I had already transferred our business to another doctor, this call was regarding the medical records info that i’d already paid for weeks ago, but that they haven’t bothered to send along. Bad physician practice, what a shame. At this rate they’ll have to close up shop soon.

I was a patient of Dr. Twarog’s for about 20 years. He saved my life on many occasions when I was a child, and helped me find the right dosage of medication until the happy day when I was finally able to go off the oral medication I’d been taking since infancy. My family and I will forever be grateful to him.

Great allergy doc!!!
All the low star/​ratings for reviews are given because of Dr. Twarog’s «lack of bedside manner». THAT IS CRAP…
He is extremely polite. He is old school, direct, and tells you what you need to hear.
EX: you have allergies to cats, and you have cats at home. He would probably say «get rid of your cats»… he tells you what you need to hear, not what you want to hear.
I am sick of people going to doctors and getting upset /​annoyed when the doctors tells them what they don’t want to hear, they get upset. Grow up people.
I would love to hear someone say they have a doctor who takes personal calls himself in the morning before the office opens. That is amazing!
We received a copy of the notes he sent to my wife’s primary care physician; it was incredibly thorough and complete. Both my wife and I, who work in the medical field, were very impressed, and would recommend him for anyone with allergies.
Great doc, and very nice medical staff!

Dr. Twarog is the best! He solved my allergy/​asthma issues when I was a kid and I still go to him. I like the fact that he’s candid about how to care for yourself and what to avoid. If you’re allergic to animals, he’ll straight up tell you it’s not a good idea to have them .I don’t see a problem in that.
Also, there have been times trying to get to the office, where I got stuck in light cycle traffic on Rte 9. A quick call to the office from the car to tell them I’d be 10 minutes late was appreciated and understood. Common courtesy, people.

I feel compelled to write a review about Dr. Twarog because we had such a great experience with him and I am shocked by some of the other reviews. Our 18 month old daughter had to be rushed to the ER after a severe allergic reaction and our pediatrician recommended we see Dr. Twarog. We had an appointment within two weeks and every person we spoke to at their Brookline office was courteous and informative. Dr. Twarog was very kind and considerate, he asked us a lot of questions and listened to everything we had to say. He is the only doctor who has ever managed to examine our daughter without making her cry, she even gave him a high-​five on her way out! After the appointment, a nurse showed us how to use an Epipen and gave us useful brochures and videos. We then had blood drawn downstairs at the Quest Diagnostics. Not long after the appointment, we received a copy of the letter he sent to our pediatrician, describing the visit and his evaluation. Within two weeks a nurse called us with the test results. I am very impressed with the thoroughness and professionalism of everyone at this clinic and highly recommend Dr. Twarog.

As others have noted, Dr. Twarog’s bedside manner is non-​existent. He is fairly hostile to his patients, and has unreasonable policies that are not adopted by other allergy practices.
(as an aside, and this is certainly not his fault, the parking garage for his practice is one of the worst-​designed in all of Boston– the spaces and driving lanes appear to have been designed for Mini-​Coopers, and of course the cars parked there are all huge SUVs. I’ve actually gotten stuck there trying to get around a corner blocked by large cars on either side of the aisle).
Although I no longer want to see Dr. Twarog and am in fact seeing a different allergist now, I still need to get my allergy serum from his practice (they have a different mixture of tree pollens than the one used by my new allergist). Although they are willing to sell it to me, they will do so ONLY if I see him once a year (so I have to see him AND my real allergist).

My daughter is a patient of Dr. Twarog and he was the second specialist we were sent to see. I found his office to be quite helpful and I have to disagree with other posters who say he doesn’t care about his patients. I say this because he was very thorough and gives his patients his personal cell phone number for questions and emergencies. I found the office well equipped to deal with a not so thrilled infant which included videos and books while we waited for test results, etc. I would recommend Dr. Twarog to fellow parents. As I said, he was the second specialist we were sent to and in comparison to the first allergist, Twarog was first-​rate.

Dr. Twarog is one of the most direct doctors I’ve ever met and usually while I appreciate that in most people. It really puts his bedside manner at an all time LOW! I’ve been a patient of his on and off for a couple of years and I’ve decided finally not to go back to him.
Unforunately I have a lot of allergies, and not least of all to dogs, cats, and dust. Of which cats and dust reside in my apartment. Dr. Twarog has a way of making me feel like I’m 3 years old and don’t know how to think for myself. He told me during my first appointment that I needed to get rid of my cats. I so think NOT! He also prescribed very expensive medications, and told me that I need to get hypo allergenic covers for my mattresses and pillows all of which are expensive. Unfortunately I can’t afford a lot of these things, and when I’ve gone back and to see him and he finds out that I haven’t taken the medication (because I couldn’t afford it) or a taken month or so longer to see him than the recommended three months I get a lecture.
Another time a person showed up late for an appointment for a shot and it was in another room and Dr. Twarog refused to administer the 2 second shot because the guy was late, among other reasons. But I could clearly hear the conversation through the closed door and I’m sure they may have heard it out in the lobby. Totally not professional.
Needless to say I’m looking for a new allergist.

I had to wait 3 months for an appointment to consult with Dr. Twarog, for dibilitating allergic symptoms. The day of my appointment, I was accidentally late by 25 minutes (my husband says 20 and they claim «well over 30 minutes»), due to road closures I was not aware of, and when I arrived at the office, I was told «You need to reschedule.» Their first available appointment was 3 months from then. There was no apology, no explanation other than «The doctor runs on time.» My appointment would have run short, because my pregnancy would keep them from doing full testing (they’re normally 90 minutes). I was outraged and upset. Talk about terrible customer service. Stay away from Dr. Twarog’s office! They don’t care about their patients.