A-Z Moving

This company is a nightmare!!!
Totally unprofessional and inexperienced. We request three guys and they showed up 2 hours late with only 2 guys. The third guy actually was there but he said was sick and not able to work. He spent 5 h in the truck sleeping! They said us they were sending another person soon that never shows up.
The 2 young guys had no idea what they were doing, so we decided to help them and we work hard during all the moving. They took (we took) 5 h and half to make a job that could be easily done in 3 h by other companies, that unfortunately were all booked for that day.
I don’t want to tell more because I don’t want to waste anymore time for them. Only bad things, not even one positive!
Just remember they have no idea and they are totally unprofessional. If you decide to hire this company is better you doing the moving yourself, it’s gonna be definetly easier… maybe it will take the same amount of time, but at least you can save money and strain.
This company is a Joke!

Used A-​Z a few years back. Don’t even want to talk about my experience on what could be described as the worst experience I’ve had in NYC. I don’t exaggerate. I don’t «OBSESS» and «DIE» over things. I mean it. It. was. the. Worst. (Think: yellingcryingdamagingabusivemanipulativebribinglat­enasty etc etc.)
Moved out of my last place a few months ago, and my new (awesome, courteous) movers at College Educated Movers informed me that my couch couldn’t fit out the door. Hmm. funny, since I was able to get it THROUGH the door with A-​Z movers. Remembered that they begrudgingly removed the screws to take off the door of my apartment to get the couch in.
My new movers took a close look, and said there was nothing they could do, since the AZ guys had STRIPPED THE SCREWS and there was no way to remove them. My heart sank in that moment, knowing that my beloved couch was nothing but trash. Luckily, my old management company didn’t charge me for the ruined door or the left couch, but evenso, more money, damage, and upsets YEARS after working with AZ. Go figure.
Don’t do it. No matter what you may think, this is not a deal. Any positive reviews posted are fabricated. Take a look at each of the profiles of the positive reviews for a lesson in how not to forge a Unilocal account. Highly entertaining if you ask me. I’ve taken it upon myself to remove the AZ cards I see wedged in doors around the city, feeling like its a form of community service.
Good luck!

STAY AWAY FROM A-​Z MOVING!
In our initial consultation, the «manager» Kevin told us that A-​Z was insured and that our move would be a «flat rate» with no hidden charges. When the movers showed up we were then told that there would be an additional $ 150 charge to insure our goods against breakage. We obviously opted out of this, as it was not what we had agreed to. The movers proceeded to break the frame of our $ 800 bed. I was then told to file a claim with the A-​Z office. For the next two weeks Kevin ducked my half-​dozen calls (work and cell) and two visits to the A-​Z office. Our move was a two part arrangement, and only when I refused to pay the balance due at the end of the second move was the mover able to get Kevin on the phone. Kevin agreed to credit us 60 cents per pound for the damaged bed (after initially offering 30 cents per pound) and said that had we paid for the additional insurance there would have been a $ 1,000 deductible anyway, still leaving us in the same position. So… we got $ 120 credit (200 lb bed + frame) for our $ 800 bed.
Obviously, we would NEVER hire A-​Z again. Lesson learned and I only hope that this review will warn others to stay away from these hucksters.

I have to move again and this brought back my memories of last year’s move with AZ moving (and the lessons learned). Move date: August 17, 2011.
First lesson: don’t go for the hourly rates movers (unless you have a really small move). You will get screwed.
I had a 1200 sq ft loft apartment that needed to be moved. I had a fixed quote for 900 from another company but decided to go for AZ moving that said they could do it for $ 800 but with an hourly rate. We discussed they would bring a large truck.
The moving day comes and they show up with a small truck. It is too small to fit my things, I can see that in advance. But I need to move, cancelled my lease so back against the wall. Decided to move and sign the papers. They start packing and after a few hours the truck is full and apartment still has stuff in it.
We go to the new address and unpack. Then they disappear for lunch for 1.5 hrs (don’t pick up my calls, clock is still running).
Start on my second trip. Takes longer to pack somehow, guys are taking it easy.
Move to new apartment. At the end of the trip, my antique cabinet is damaged (they dropped it of the dolly while I was watching. Comment: «oh you can glue that.» In addition, a picture frame cracked (glass) and a scratch on my 1 yr old leather couch (comment: that was there already).
Then the final bill. A whopping $ 1600.
Second lesson: The tip
But we are not done. Now comes the grand finale. The foreman starts hassling me for a tip of $ 100 each person (4 guys). I told him that he doubled my charge, but his reply was «that is the company, not us. We worked hard for you». He got very angry and started yelling. In the end I still gave them $ 200 (which I intended anyway) but in retrospect I should have returned his nasty behavior by not giving anything at all.
I now understand by some further research the tip should be 15−20%. But if something breaks or damages, reduce the tip.
I decided on this one to bite the bullet and move on. But while now looking for a new moving company and reading the reviews, I came to the conclusion that I should write a review to warn others.
Stay away from this company. There are much better out there and it won’t leave you with a nasty taste.
Mark

Totally unreliable.
I reason I decided to go with them was that they were offering me a deal: a discount if I paid cash after moving.
For the moving day, I had an appointment for 2pm-​4pm. When nobody came by 4pm, I called their office (yes, no one even cared to call me). I was bluntly told that movers won’t be able to make it until the next day. Upon my insistence, they said that the movers can arrive the same day but I won’t get the deal anymore. Don’t know if this was an attempt to exploit my helplessness. Since I had to move the same day, I had to pay a lot extra to hire another moving company. Wish I had read the reviews earlier.

DO NOT USE A-​Z MOVING.
The worst experience ever. A SCAM!!!
I do not understand how they are still i business. I scheduled a move to the apartment next door for $ 150 on Saturday between 1−4pm. I scheduled 10 days in advance, called then the day before to confirm. On Saturday at around 1pm they called me saying either you pay $ 230 for the move today or we will not be able to move you. You also have to pay CASH only in ADVANCE. For $ 150 we can only move you on Sunday. I cancelled the move immediately!!!

Yesterday I moved about a mile north on the UWS of Manhattan — called A-​Z and they were able to schedule the move when I wanted it. They were early, actually (appointment time was 9 – 11 AM) and by time the paperwork was done, it was 9. I had a fairly small job but the 3 guys were very friendly and professional and took care of everything in short order — was done before 11. Be clear and up-​front about what you think you need, and then open to suggestions so that the move is actually doable (it’s easy to underestimate esp. when stairs are involved).

If I could give negative stars, I would. No one enjoys moving, but A-​Z Moving made the experience atrocious. To begin, they were an hour late and took 7 hours to pack a one bedroom apartment that was already partially packed, and it was getting so late that they didn’t even pack the kitchen, which was the most difficult part. They hid everything they broke so I didn’t notice until after the fact — plus it was 11 pm and just wanted them to finish. They stood around doing nothing the majority of the time (With A-​Z it was 3 men and a truck and took 7 hours, and when I relocated across the country it took 2 men two hours for a full pack of an even bigger 1 bedroom with more stuff!) AND, they had the audacity to charge me 3x what they quoted me. They even falsified documents because I refused to sign the receipt because I wanted to fight the charges. Stay away!!!

WARNING DO NOT USE!!! This was the WORST MOVING EXPERIENCE of my life and this COMPANY IS TERRIBLE. I’m not going to list everything that was done wrong as there were too many things to explain in this amount of space, but some key points include: 1. movers did not come when they were supposed to, I had to call multiple times and they came over two hours late (I was the first move of the day, so they had no excuse of blaming it on another move taking too long — they just felt like sleeping in) 2. one of the movers seemed very hostile/​temperamental and I felt uncomfortable with him, he was foreign and there were also communication issues. 3. they asked me to sign my name on papers before they filled in the amount that I was agreeing to pay and wouldn’t commence with the move until I signed the papers. 4. movers were THE slowest movers I have ever seen in my life, they worked SOOOO SLOWLY and were chatting with people along the way, and disappeared for about 20 minutes I’m pretty sure they were just sitting in the truck doing nothing… I had allowed plenty of time in my schedule for the move, but due to them coming super late and then working super slow I couldn’t get to work when I was supposed to and got in trouble with valuable clients of my own and lost pay. 5. Movers told me how much I would be charged and then I later looked at my credit card bill and found out they had OVERCHARGED ME BY 3 HOURS from what the movers explicitly told me I would be charged!!! I filed a complaint with the Better Business Bureau and later received a poorly written response from their Vice President, Yurly. This person was not involved in the move in any way. I never spoke with him, he didn’t oversee the move, I had never heard his name before. Yet, in his response to the BBB he responded as if he was there overseeing the move and knew exactly what happened, claiming the move was executed perfectly and they wrapped all my belongings in bubblewrap, etc. Nothing he said was even remotely true. All of my belongings were already boxed up before they arrived and this man knew nothing about what took place during my move. This man is a bold-​faced liar who is obviously not interested in taking any ACCOUNTABILITY for what goes on in his company. It seems to be just thrown together without any quality management at all… so beware of who might show up and if they’ll even show up at all. What a mess. On top of that, I witnessed not one, but several individuals working for this company who just blatantly lied to me. Horrible ethics and business practices. Overall, a terrible experience. I DO NOT recommend using this company. I have moved twice before, using the movers who advertise with paper signs on streetpoles (in the East Village area is where I usually see these signs) that say $ 19 per man/​per hour… and those two moves went way better than this one. Based on the AZ advertisement I received in the mail, I had thought AZ would be more professional, but it was a huge mistake. The $ 19-​per-​man/​hour guys were way better, next time I move I will call them again. BOTTOM LINE: DO NOT USE A-​Z MOVING UNLESS YOU ARE OK WITH YOUR MOVE HAPPENING WAY LATER THAN YOU PLANNED, TAKING WAY LONGER THAN IT SHOULD, AND THEN FINDING OUT THEY OVERCHARGED YOU ON YOUR CREDIT CARD BILL.

AVOID AT ALL COSTS!!!
They charge you a higher rate for paying by credit card than cash and I was not notified until the day of the move. Of course, this is against the credit card-​merchant agreement. Legally, they are not allowed to charge a higher rate for using a credit card. Now, I have to deal with the credit card company to dispute the extra charge. Again, AVOID AT ALL COSTS!!!

The guy who calls himself the manager here continues to call and email me threatening me about taking the review down. I have told him to simply leave me alone and he continues. Says that after all I have been through, I owe them more money!
Here’s a little from the last email I received from them:
«You have 2 choices. You remove your reviews or you will be automatically reported. Your earned degree doesn’t still help you to understand what’s going on. For you information I have 3 Master’s degrees. All your file already with your information is ready to be reported to the collection agency promptly at 12 pm tomorrow on 03÷08÷12.
Pamela, welcome to the world of collection. This will affect your life. Good luck.»
I wish I would have taken all these negative reviews into consideration before getting into this mess. Lesson learned.
Also, please make sure to take a look at 57 reviews that were filtered and are not factored into the business’s overall star rating, there is a link to them below the 7 ratings that are counted. 57 filtered reviews and about 90% of them are negative, and I’m pretty sure the ones that are not negative are from people who work there or friends of theirs.

I am moving next week so I bought a LivingSocial Deal ($ 63 for 2 men and a truck for 2 hours). I called three times yesterday to book the move, but no one ever answered nor did they have an answering machine. After the first call I contacted them via e-​mail through their website. I filled out the form about my move and it’s been over 24 hours without a reply. I just called and finally got a man who answered the phone in broken English. He said that «we no longer work with LivingSocial» so I would have to contact them about a refund. WHAT?! I just bought it 3 days ago!!! Then he said how we can book my move so I asked if it would be the same price, which obviously wasn’t. I told the guy that they aren’t running a very customer friendly company and he couldn’t care less about what I had to say. I then told him I would be writing reviews about them and this guy started yelling at me! How old are you that you yell at someone, let alone a woman, who you are trying to get work from. This company is inefficient, appallingly rude, and I wouldn’t ever suggest using them to anyone! There are so many movers out there who are heaps better (and kinder and more polite) than these jerks!

DO NOT USE A-​Z MOVING COMPANY.
This is my first time writing a review for a product/​service in my life. I wanted to share my ordeal to warn you about A-​Z Moving because I am so disgusted with their service and the way they run business.
Feb. 24– schedule the move for 2PM on March 1. Move-​in schedule is set to be between 3 – 4:30PM at the new building and was told no one is able to move-​out or move-​in after 4:30PM. I request the moving company to submit their certificate of insurance to my building management. A-​Z Moving company tells me they’ll do it right away and that they’ve already spoken to the person in charge, but this does not get completed until the day before the move after many phone calls I made to A-​Z Moving and my building management to see they have actually gotten anything from A-​Z Moving.
Between Feb. 24-​March 1– I call many times to confirm and to re-​confirm my appointment at 2PM because of my strictly enforced move-​in schedule.
March 1–
@2PM: No movers. I call them and was told «they’re on their way and will be there in 20 minutes»
@2:20PM: No movers. I call again. The guy tells me he’ll call the driver and call me back right away.
I start to move all of my stuff except for furniture to the front courtyard of the building to save time. Since I was told the guys are on their way, I do not cancel my appointment and hire someone else last minute and concentrate on moving things out of the apartment on my own. After many phone calls to A-​Z Moving and their false promises, the movers show up at 3:30PM
@3:30PM Movers start loading. Loading takes time since they’re wrapping furniture in blankets. I have moved everything out of my apartment except for furniture by this time on my own.
@4PM I call the building management to ask for an extension. Out of favor, they extend my move-​in schedule to 5PM.
@4:25PM We leave the building with only half of my stuff hoping I can at least move in all the furniture with the movers before 5PM and come back to get the rest of the stuff lying out in the courtyard w/​o movers by renting a car.
@4:30PM Building management calls me to tell me I can’t move in after 5PM. Gave me an option to move in after 8PM at no extra charge out of favor ($ 200 fee waived because they also acknowledge the fact that everything was at A-​Z Moving’s fault.
@5PM We arrive with the truck at the new apartment, but since we can’t unload, we decide to go back to my old apartment to load the rest of my stuff from the courtyard.
Between 4PM-​5PM, I call A-​Z Moving to send someone extra to help to make up for the lost time– was told it’ll be $ 79 extra, but I requested at no charge since it was their fault we’re fighting time. The manager then tells me they don’t have anyone to send. I tell them about my situation with the move-​in schedule at the building (how I can’t move in until 8PM). I was told I can keep the same drivers and the truck (with my stuff already in it), but need to pay for the waiting time. I said «ABSOLUTELY NOT». After arguing and complaining, they decided to not charge me extra for their mistake on not being on time.
After being stuck in traffic due to rush hour driving back and forth– something that could’ve been avoided if they were on time and started at 2PM–
@7:15PM We leave the old apartment with everything loaded at last.
@7:45PM We arrive at the new building without traffic and wait until 8PM to start moving
@8PM We start unloading.
@9:38PM We complete unloading.
The manager at A-​Z Moving tells me I have to pay extra $ 79 for going over 38 minutes. (I prepaid for 2 hours of moving service with Living Social voucher at $ 63 + $ 79 Travel Time = $ 142). Since loading took 1 hour and unloading took 1 hour and 38 minutes (unloading should’ve taken less time than loading, the movers were not efficient) it is correct one gets charged extra $ 79. However, after what I have been through with A-​Z Moving today, I feel it is unfair for me to pay ANYTHING extra. The manager tells me I have to pay so he can pay the movers. I told him, «of course you’ll be paying the movers for their hard work, but it’ll be coming out of your pocket because it was at your fault and you also wasted 5 hours of my time today». Let me remind you I was supposed to move-​in by 4:30, but did not until after 9:30PM. I continue to argue and complain over the phone for about half an hour for his audacity to charge me for extra 38 minutes. I decided to end my phone call with the manager and just go ahead and pay the movers $ 79 because I wanted them to hurry and go home to rest after all «we» have been through today. I felt bad for the movers for working under this management as they probably would’ve deducted $ 79 out of their pocket if I didn’t pay the company.
After 10PM I am finally at my new apartment. Please, do yourself a favor and use another moving company. A-​Z Moving is unprofessional, dishonest, and inadequate to do your moving job.

Got a coupon from Living Social for these guys for $ 63 but when I called to use them they wanted to charge an extra $ 150. The extra fee was only for people using the Living Social coupon. I wouldn’t do business with them, they’re shady and obviously ignorant if they don’t know how Living Social works.

They were professional, clean and on time. I did have a billing issue from the estimate but the owner promptly called me and resolved it to both of our satisfaction. I would definitely use them again

June 22-​book movers for 10 AM July 1^st
June 30– call confirming 10am
July 1:
@ 9:59am– Movers call and claim truck trouble. Delayed until 12−1pm
@ 12:45– We call to see if they’re close. He tells us 20 minutes.
@ 1:45– WE call THEM to see what is going on. They give us some roundabout story. Ask if we can move tomorrow? Ask to speak to a manager. Get hung up on.
@2:15– We call another number we found online. Got through to a different man who was beyond rude. Got hung up on again.
@ 2:30– We call back from a different number and I am told «miss if you keep talking I am going to hang up». & «6pm or cancel! 6pm or cancel»
Ended up canceling. Found another mover to come right away with three movers for a reasonable price. Worst customer service skills for such a «professional» company.

This moving company offered me incredible service. The moving supervisor assessed my apartment before I moved, guaranteed a fair flat rate, and came through on his promise of no hidden fees. The actual movers were also so professional. They wrapped all of my furniture, didn’t hit a single wall on the way out, and everything arrived in my new apartment in great condition. I couldn’t have asked for better service. I will be recommending them to all of my friends.