Ahava Transportation

Disgusting Rip Off of the Elderly! Taking advantage of old people who have not many options in transportation services.
AVOID at all possible costs! (I’d give no stars if it were possible.)
There a Russian company. And a terrible one at that. The woman on the phone was rude and so was the guy.
Since insurance didn’t cover it, a one way local trip of Queens NY to Queens NY a 15 minute ride cost $ 175. Round trip would cost $ 350.
I setup an 11AM appointment to transport my Mom home from a rehab faculty.
I get a call that day, due to an emergency they will arrive later 11:45AM.
First that’s not my problem. I set 11AM and am paying $ 175 you better be there 11AM.
I DO NOT accommodate you for that price, you should accomodate me.
They arrive 12:30PM only after I keep calling the company to make sure where are they now and what is going on?
Two guys arrive in a van and instead of using the safe mechanical life. They decide to save time, and lift my Mom in a wheelchair into the van.
I’m paying $ 175 use the safe machine lift you stupid idiots! How dare you!
Then they lifted her out the same way, not using the mechanical device.
The two workers were also robots in personality, no compassion at all in them.
Please avoid this company and find a better one. It’s a terrible service.

Poor poor POOR customer service. I arranged for an ambulette service for my elderly father from JFK airport to the Upper East Side. I called for a quote 4 days before the travel date, and got one number, and then when I called to confirm it the next day, I was told it was $ 75 higher, because the high-​back wheelchair was NOT supposed to be included in the base price. Huh? I was already tempted to use someone else, but the girl on the other end was very nice and got me to stay. Took my credit card info and my flight info and my email address for confirmation. We landed at JFK at the JetBlue terminal, and I call Ahava from the gate for where we should meet the driver. They said he’s not there yet, stuck in traffic. How much longer? 10 – 15 minutes. So we waited. Clearly I did not pay for the Meet-​and-​Greet service.
My father is 85 years old, sick, frail, and just experienced a long transfer and plane flight. He’s exhausted. The van doesn’t arrive, and I start calling the service, which kept telling me he’s coming, he’s there, he’s trying to get through security. I asked what security? We’re at the arrivals gate, JetBlue, under Pick Up Spot #3. He’s stuck trying to get through security. I said (actually I think I was screaming by that time) there is no security at the curb. I’m standing at the curb. The street is open to all people. The guy asked me what terminal I’m at. I don’t know, I gave you my flight info, aren’t you supposed to find out where I am? And be here waiting while we’re transferring through the airport? Why did I just pay $ 350 again? He argued with me that I’m at a different terminal, must be terminal 5, and I replied that I don’t know what terminal I’m at, but there is JetBlue behind me. After many such phone exchanges, I finally asked a passing skycap what terminal I’m at, and he said terminal 5. The guy on the phone said «So I’m right.» I replied that there is no «right» here, you should have know ahead of time what terminal my flight was to arrive at.
The driver finally showed up, 1.75 hours later. The van was smelly with stale cigarette smoke, despite the prominent No Smoking sign. The driver had a lead foot on both the gas and the brake and I told him that if he didn’t calm down on the driving, my father would throw up in the van. Needless to say, I did not tip the driver. He would have gotten one if he had been told what he should have known, and had been dispatched in time for the flight. It wasn’t my job to tell them to plan for traffic, it wasn’t my job to tell them what terminal we landed in. I will never ever use this service again, and you shouldn’t either.

Great ambulette service. They even provide wheelchair service if you prefer to travel without your own. Prompt, safe and a great way to travel if you are wheelchair bound.