Ashley Furniture HomeStore

While the sales person was great, the piece we paid over $ 400 for a bureau… but on delivery, it is a piece of c**p with a crack/​split in one of the legs and you can «twist» it at a diagonal because the backing board to the drawers is the thinnest sheet of ply ever.
We complained and were told to take a picture and a specialist will come and take a look.
Found a similar piece on Wayfair for just over $ 150… nice. Lesson learned… very expensive way to buy flimsy items…

Ordered replacement pillows for my couch that I purchased from an ashley furniture in jersey. The couch is fine. The pillows, after 2 kids and a dog were looking shaggy. I call this location and ask them how to go about buying new pillows, they say come in and order in store. Fine. I go the next day and was told that they can’t even look up my account because my couch was purchased in another state. Ok? So why can’t I just order pillows? I’m willing to pay money for them? What’s the big deal? I was told that they didn’t even believe I purchased my couch from them, that I probably purchased it from a third party? What?! So I leave in a huff and call corporate. I speak to someone named Juan, very nice and tells me to speak to eric or max because they are the managers of this particular store. I have my husband go in because I can’t be bothered with jerks. My husband orders 8 pillows, 4 brown, 4 beige. Pays $ 100 + tax plus $ 25 shipping. A month later I receive 4 pillows. It was right before christmas, and didn’t say anything because I figured with the holidays boxes could have been separated. Calling the store for the past 3 weeks speaking to eric and max, I keep getting told, «I’ll call you tomorrow with information». Just got off the phone with max and was told the same thing. If he doesn’t call me tomorrow I will be going there like a lunatic and standing in front of the store passing these reviews out to everyone that goes into the store to tell them. what a group of crooks these people are

I would choose 0 stars tbh. I paid all the furnitures for two weeks and no one scheduled a delivery date for me and when i called in wanting to cancel the order, they told me that i would have to pay a 30% fine but then the rest of the payment turns into store credit, meaning i wont get it back, either way ur money is theirs forever and ever.
Besides this, their attitude was real bad over the phone and all they ever did when i was there at the store was «we will try our best», just saying it and sitting there not going anything at all! They did not take me seriously until i threaten to have my attorney write them a letter, then the guy started arranging me, GUESS WHAT? only PARTIAL DELIVERY!!! They are telling me that a big ass furniture shop like Ashley Furniture does not have one mattress in stock in the warehouse!!! Are u serious???

HORRIBLE EXPERIENCE! COMPLETE FRAUD! Bought a «leather» cough here less than 1 year ago and its peeling like crazy. Half the couch is covered in light brown splotches (the couch is black). We were told its genuine leather, NOT bonded leather, but the couch is peeling leaving ugly shreds everywhere and discoloration. Never shopping here again, not will anyone i know!!! Save your money and the lying salespeople and go elsewhere!

I had a very pleasant experience dealing with my sales person couldn’t have any better and also the other sales person were a good help too they were so patient and funny and they have good personality… They help me to get what I really like, my couch is nice and comfortable… Love it

We ordered our living room set a week ago & received it today. Our sales person could not have been any better. He was very patient with us from the start. After searching other furniture stores in the area and finalizing our decision we made our way back to Ashley once again. We received a call yesterday saying delivery would be between 8 – 1. By 9 am my doorbell rang and they set everything up 123. Delivery guys were very pleasant and polite. I am in love with our new living room and I look forward to doing business with them again.

Good furniture, lousy service, is my experience. Problems with getting whole set of furniture– warehouse troubles. Being told by customer service, when you finally reach them– that we could replace our diner set because of unstable 4 chairs and then being told we could not. And finally they did not show to repair the chairs and no phone call at all. Will never do business with them again.

Finding parking near Ashley is near impossible. I’ve tried a couple of times and just had to keep driving, but that’s not Ashley’s fault. When I have been able to visit the store, I haven’t been impressed. I would only use that store as a showroom to find items I like, take pictures of them, and show them to a competitive store such as Bedding Discounters on 5^th & 67^th, where they’ll sell you the exact same thing out of a catalog for a lot less.

I would give this place less stars if I could. I have lived on both sides of the country and basically bought all of my furniture with the exception of my mattresses at Ashley. Over the last 8 years I have purchased 4 couches, 1 love seat, a dining room set and a living room set. This was by far the worst place I have been. Usually when we move we sell our furniture because each place has different space, and buy new at Ashley. Then we moved back to Brooklyn, and knew exactly what we wanted. Same exact couch as our last one that we sold because we didn’t want to ship it across country. EASIEST SALE EVER. I had the style, model number, everything.
I never really buy the protection plan because I never have an issue. So this time no different. The sales person asked if my doorways were at least 30 inches, and let me know if they can’t get it in they have to take it apart In 2 pieces for $ 50 more. But no worries since I just measured prior. They set the delivery, tried and it didn’t fit, so stated they needed to take it back to the warehouse to take it apart and bring it back in pieces to put back together again. For an another delivery fee and breakdown fee and to rebuild it on site, plus tax. Only to have the couch delivered with marks and tears, the leg not on correctly, and the whole thing covered in sawdust, but since they could only delivery when our landlord was home and we weren’t due to work we didn’t have final sign off. So now were stuck. Then not even having it for a whole month, the cushions are now tearing at the seams. This is ridiculous! Even throughout the whole process we were in touch with the store and they did nothing, told us it was all our fault that we were liars, that we misunderstood everything that was told to us… Like we didn’t know how things worked with a company we have been loyal to for years. Now because I didn’t purchase the policy, I have to deal with this piece of crap couch that fell apart within one month as opposed to the other pieces of furniture we had for years. Never again will I give your sorry excuse of a store business again. I paid double for what I should have for this couch, and it is still defective. All sales final and only refund for store credit. I’ll never buy from you again, so pointless.

I had a very pleasant experience dealing with Ashley. I bought my living room set this past March. Our saleswoman Laura, patiently followed my mother and I around the store as we sat on literally EVERY SINGLE COUCH and answered all of our questions. My furniture arrived on time and in perfect condition. They even renegotiated the final cost when I found a comparable furniture set for less on the Internet.
If you need affordable furniture, this is a good place to look.

Went to look at sofas and could not believe the lack of any sales associates offering us help. We walked in and around the store twice without one sales associate saying «hello» to us. We walk downstairs and finally someone who greets us. She lets us walk around and she goes upstairs. We go back upstairs, find a couch we like and have to walk around again in order to find someone to help us. There was only one associate helping people while everyone else was at the registers at the other end of the store. When the women from downstairs finally ask if we need help, we tell her what we want and she keeps pushing us to look for coffee tables to increase her commission; I just want the couches, please just take my order and let me be. We place our order and everyone keeps making a big deal about our two floor walk-​up and our doors possibly not being big enough. They try to sell us a $ 99 add-​on for furniture dismantling and re-​assembling if our doors are too small. They tell us the delivery guys may not want to go up two flights or stairs and keep asking if there is an elevator. What private two-​family house has an elevator.
We get home, measure our doors and it is 2 inches smaller than what they told us the couch is, but we did not go back to pay $ 99 for the re-​assembling. The day of delivery, the guys were tired but they were nice and did the job. No need to take my couches apart. No complaints about how many stairs. They did their job without any issues. We offered them beverages and gave them VERY nice tips and everything was fine.
Don’t fall for their sales pitch of having the take your new furniture apart and them re-​assembled because your door may not be big enough.

Showroom is kinda lax. Called asking for a specific type of couch and they said they had several of them in their showroom; they had just one. Floor people weren’t very helpful either. Also very stuffy inside.

If you ever want to receive your furniture don’t buy from here. He ordered a couch at the end of August and they said it would be delivered on the 26 th of September. Just before the 26 th we got a call saying it would be delivered on the 6^th of October. We now received a call that we wouldn’t get it until Octoner 27^th. They won’t give us our money back or do anything to alleviate the extreme inconvinience. It’s the smel as ordering food at a restraunt and receiving it a week later. We could have bought somewhere else and received the product. This is terrible business and we regret so much stepping foot in thar store.

Unbelievably poor service! I ordered my couch in June 1 week before a July 1 move in date to a new apt. This was a sofa sleeper in a one bed room. So when I have guests, I planned on using it for a place to sleep, as well as the main piece of seating in the living room. It was supposed to be delivered on the 5^th and I paid 150 for delivery. I dealt with it because we were happy with the couch. However, I got a «manufacturer issue» and it got pushed to the 18^th! I called and asked what they could do because of the wait and I got told nothing. So I dealt with it. Waited the 3 weeks and supposedly got a call that it had another manufacturer issue and it wasn’t being delivered again! While on the phone with them, I was all but called a liar when I told them they did not call me and now I’m waiting another week!
WILL NOT SHOP HERE AGAIN!!!

The absolute worst service ever!!! I was waiting for the delivery of my couch today and the time frame given was 12pm to 5pm. They showed up at 730pm. 2 and a half hours late. While waiting after 5pm I continued to call the store and every extension I tried the phone just rang and rang after about 7 times calling. I finally decided to just wait with no explanation for the lateness. Then finally the driver called at 715 pm saying he was running late, hmmm. I gave them the benefit of the doubt because they were busy. Then finally when they showed up these delivery men were the most undesirable people you want in your home. They continue to look around my home complimentng my aparment. A little creepy if you ask me. I just wanted these guys out of my house at that point. Then I guess since they were 2 plus hours late they rushed the couch in and left in a matter of less than 10 mins. I inspected my couch as soon as they left and sure enough the back had a approx 7 inch tear from the box cutter used to open the packaging. I called the office immediatelty and I finally got someone on the line; but to no surprise the lady couldnt help me because a damage in the couch from the delivery isnt a customer service issue and their office at this time is closed and only open 10 – 5. What a disaster. I will not recommend this store just for the fact of the horrible delivery service. You pay for a couch its delivered late and then damaged by their own workers and now you have to deal with the company further. NOT RECOMMENDED!!!