Bay Ridge Lexus Service

I had a minor service issue with my car so I went in for a service where they provided me with a loaner vehicle so I can go on with my day without any interruptions. I am extremely happy with the way they treated me. And especially the service rep Anil was extra helpful. And went out of his way to help me solve the matter! That guy deserves a 10!

Horrible service. If I can give this place a zero star. I would.
Specifically requested an appt for recall when loaner car is available. Went in today, no loaner, end up having to get picked up and dropped off at enterprise for rent. Strike 1
Consultant stated he was going to leave my keys at showroom since I was not able to get my car by 6pm. Strike 2
Came in to pick up my car after 6, no one had any knowledge of its whereabouts. Finally, they were able to find it but said they are not sure if recall was fixed. This is the most frustrating branch I’ve dealt with. Now I will have to call back, check if everything was fixed and make sure that they return my rental car tomorrow. Strike 3
Seriously most incompetent Lexus dealership

They suck really bad always had bad experiences there with overcharging on any service. I stopped using them for that. But kept using them just to check stuff out maintain everything under the warranty. Which you sometimes have to fight them over if they try to convince you its not covered. It looks like a very nice place but don’t be fooled. Go Local.

Everyone who hates this place is 100% justified. We got our 2004 RX330 inspected here a couple years ago and all went well and it was cheap so 2 years later we returned for the same job. Mike spoke to me and seemed to be fishing for info about what might be potential problems with the car. I said, «we need a 180,000 mile checkup as well, but for now we are only interested in doing what may be necessary to have the car pass inspection». He kept asking me, «why do you think the car won’t pass?» I said, «the car is fine» like 3 times but I got bad vibes from him. Later he calls my BF (he also kind of spoke down to me, like I was a stupid «girl» and didn’t have any knowledge or authority about the car, ladies, you know what I mean) and says we need TWO catalytic converters and a bunch of other stuff totaling $ 1,900.00. When my BF said no thanks he dropped the price to $ 1,400.00. When he said no again Mike TRIED TO SELL HIM A NEW CAR, he told him the book value and said «you can apply that to a new car».
Then, something magical happened ~ we got another call saying they would do the inspection FOR FREE. We didn’t even need anything for the car, there was a light that wouldn’t go on for some unrelated reason and they made it work without going any deeper just so we could pass inspection.
Nice ~~ or creepy ~~ you decide. I won’t be bringing my car back here again.

STEVEN CHAN. Two words he is a crook stay away from this service adviser! He will try and over charge you and he never ever follows up with you you have to stalk him to find out what the hell is going on with your car! Pure buLLL! He is fast to charge you diagnostic fees at $ 125 hr and more than hour watch him please I wanna rip his head off.
I plan on reporting him to lexus corp next.

This dealership is by far the worst in terms of customer service and satisfaction, dropped my car here a 2 weeks back due to a blown fuse, I had my car towed specially to bay ridge Lexus to get it fix in which they told they’ll call me back with updates on the car. I wait 2 days and to no avail, no contact whatsoever from my service manager; it’s wasn’t till I call them on the third day in which I got a answer and to my surprise my car was still sitting in the same spot for over a 4 day period without notice. I picked up car in the Friday and holy smokes I see these stupid tech revving my car like freaking manics that never heard an exhaust on a car before. Worst service ever… You guys are so god dam lucky I even go to you due to me wanting to have a clean record on my car.

Firstly I’d like to say that I’ve purchased cars from both Lexus of Manhattan and also Bay Ridge Lexus.
The service and buying experience at Bay Ridge stinks in comparison. They never fulfill what they’re supposed to do. Today I was getting the Memorial Day special which includes the following below:
Full Exterior Wash
o Waxing and Polishing of All Exterior Surfaces
o Vehicle is Buffed Removing All Clear Coat Scratches Leaving Paint with Even High Luster No Swirl Finish
o Paint, Door Jambs and All Door Crevices are Cleaned of all Wax Residue
o Removal of All Tar, Bugs and/​or Soap from Exterior Surfaces
o Exterior Rubber, Plastic, and Vinyl Moldings are Dressed
o Vanity Mirrors and Side Mirrors are Cleaned
o Wheel and Wheel Wells Cleaned and Cleared of Debris and Brake Dust
o Tires and Wheel Wells are Dressed
All I got was the basic car wash… They did not wax the car or anything else… I was very disappointed.
I only bought from Bay Ridge because I was being impatient, however I will be buying and servicing at Manhattan going forward.
I don’t recommend anyone buying or servicing their car here.

If only there was an option for ZERO stars. Ok, so this was my time at the service dept for my 5k maintenance for a car I leased a few months ago. The appt was confirmed over a week ago and I was promised a loaner car. The service consultant, STEVE CHAN told us that the service would take less than an hour but we couldn’t wait because we needed to be somewhere. He then told us to wait at the lounge. He purposely planned to make us wait extra long for the loaner car so our car will be done before the loaner was given. In the end, we had to wait over an hour and NO loaner car was given and we missed our appointment. There is a considerable lack of trust that I have for this dealership after this experience. AVOID AT ALL COSTS!

If I could give them a negative I would. Had experienced an issue with my brakes and they were definitely not helpful. Because they did a few test they found nothing, basically didn’t believe me that my brakes failed on me and nearly got me into an accident.
These people are crooks and only know how to get money from you. Customer service at this company is by far one of the worst I have ever experienced.

I am upgrading to 4 stars. Reason being, there are many new staff members and a new service mgr. I felt an caring & honest vibe which was missing prior. I also had a better experience this time too. My car had a burning smell in the cabin, which is why i brought the car in. They could have told me i needed a filter or something more expensive but i was so pleased when they told me there was a heavy garbage bag wrapped in my exhaust pipes and was slowly melting, causing the burning smell. NO CHARGE. I was amazed. Thank you, new service rep, Jackie L.

their service department is a ripoff. Had my car serviced here on several occasions, and will never be going back to them ever again, won’t even lease another car from them. They charge 3 times as much for services that could be done elsewhere, no specialized skills or knowledge required as compared to other shops, such as replacing brakes. Furthermore, they lie about the services that you need so that they can just sell you all the services they are trying to push on you. For example, according to the staff, I «needed» new breaks asap on my car, front and back, so they quoted me 300 for front and 300 for back. I told them I’ll think about it, so that same day I left them, I went to a local Meineke shop, got my breaks examined for free, and they said that while eventually I will need breaks changed, it is not a rush, and they quoted me 250 TOTAL front and back.
Staff is extremely pressuring, always trying to sell you some crap you don’t need. The waiting time for basic service repairs is ridiculously long for no reason, even when there is no line. Never ever ever coming to this place again, stay away!

Service sucks! I bought a RX 350. there was a pulling problem, after 3 visits, they were unable to fix it. I was told that, it is NOT the car it is me.!! What a response from the tech guy. I took my car to Little Falls, NJ Lexus dealer, they ‘ve fixed the problem the same day!

CROOKS!!! THIEVES!!! RIPOFF!!!
Yea to sum it up they will rip you off every chance they can. I had to have my steering rack and piñón changed on my RX 330.
Quote from Lexus Service Center
Parts — Brand new $ 1,700
Labor for assembly, installation, alignment — $ 1,100
Total — $ 2,800
I found a place in Bay Ridge called the Verrazano Service Center (I have a Unilocal about it as well with 5 stars) that did the whole job including tax for $ 738 Exactly the same service /​factory new original parts. Done in 1 day.
I had to have a high pressure hose changed due to leaking as well.
This shylark dealership service center quoted me $ 700.00! for the hose not installed. Plus 2 hours of labor at over $ 100.00 an hour. = a Total for the hose of $ 900.00
Verrazano told me the hose cost $ 12.00 and since they are replacing the rack and pinion the part is already exposed and wouldn’t take long and charged me 0.20 hours of labor = $ 32.00 Totaling $ 50.00.
Are you kidding me!!! $ 700.00 for a part that costs $ 12.00!
From $ 900.00 to $ 50.00 for that one part but overall from $ 2,800 to $ 738 a difference of $ 2,062. Really!!!
Beware of this place. Over priced and shady salesmen trying to upsell you at every turn. I am glad to see the other 2 reviews are one star as well but for other reasons.
A good mechanic is hard to come by and I understand that and Lexus knows their vehicles better than anyone else… but there are alot of qualified help out there that are honest.
Check my Unilocal for the Verrazano Service Center and ask for Mike for honest, fast service not disdustingly overpriced quotes for awful arrogant service.

The service department at Lexus of Bay Ridge is arrogant, rude, and unhelpful. I was rear-​ended and took the car here to see about having the repair work done. The first guy told me he could do the work for the estimate and would give me a loaner car, and that I should come back the next day. When I came back the next day, they were totally unhelpful and told me they could not help me because I did not have an appointment. Besides being unhelpful they were rude and condescending. So I called and made an appointment when I came in for my appointment they made me wait 45 minutes before telling me they would not give me a loaner and I had to go through the insurance to get a rental. They also told me the repair would take 5 days when it should take 2, because they would not work on Friday Saturday or Sunday. Unless you want unhelpful service with an attitude, go to a different Lexus service department.

Horrendous service. I came here around 3:45 for bodywork and was essentially told to go home because they were out of rental cars for the day and couldn’t take my car.
So, I attributed the shitty service to the late-​in-​the-​day factor. WRONG. You will wait 45 minutes to an hour WITH AN APPOINTMENT HERE to be treated terribly.
These guys are so not worthy of the Lexus name. Ick.