Bay Ridge Subaru Sales

Came here with my wife to test drive a Forester. Cory, our sales associate, was very friendly and helpful. Not pushy at all — clear about prices upfront. We put a deposit down on a used one we liked, but then changed our mind the next day and decided to go with a used Outback at another dealership. There was no issue at all getting the deposit back on the car. A totally professional experience. If they had the used car we wanted in stock, we would have definitely bought from Bay Ridge Subaru.

Don’t know what to make of my visit here.
Was scheduled for a test drive of a vehicle. On reaching, gentleman named Joseph Teti let me know that they don’t let customers test drive manual transmission WRX’s and let it slip that ‘they don’t let joy rides’. He said he would let me test drive the automatic if I’m seriously interested in it. I wasn’t but was quite upset that after taking a subway to get to he place, all I got was a snarky’ ‘it’s a Subaru, they drive great, but no test drives’.
I don’t know if my skin color or accent was the reason, though when I voiced to him that I was offended by the way he appeared to brush away my interest in the car, he did say that that was not his intention. He tried to be a little nicer later and let me know that if a car comes back in stock he would let me know.
So long Subaru…

Took my wife’s car in for service yesterday and boy was I ripped off.
I have purchased two cars from this dealership in the last 9 years and the sales people are always straight shooters .They either can get the car at a price or they can’t .
Service is another story. I was in a rush yesterday before work and took my wife’s car in for an oil change like I do for her her every 4 months to this dealership .
Marc was my service advisor who I deal with usually. Now mind you he doesn’t set the price but I did challenge his price for new brakes and rotors. When he told me he would discount the original quote of almost $ 500 and take care of me I trusted him. My mistake it was still way over priced when the job was complete at $ 467.
The national average for brakes and rotors comes in anywhere from
$ 318– $ 482 so basically they discounted nothing for a loyal customer. I won’t let my wife buy a new Outback at Bay Fudge the numbers next year as we also get a new car every 4 years .
I am done with this dealership enjoy the $ 467.

On 4/​20, I brought in my 2016 Outback for an open recall on software on the Starlink system. While I was there, I voiced my concerns about a couple of issues relating to the brakes and roof rack. They realized how upset I was and I have to say that they were really great. They took their time explaining everything to me no matter how many questions I posed to them. I very special shout out to Kevin the mechanic and to Marc Dottavio (Service Manager). I will be bringing my car in for the first 6000 mile checkup/​service.

I just bought a Subaru Crosstrek from this dealership– I had a great experience and I love the car. I worked with Joseph Teti, who I found to be really informative and helpful. I would recommend him to anyone looking to buy a Subaru. find him if you go!

I went in there last weekend and was given the worst customer service ever. I believe her name was Katherine. She was rude and very dismissive and didn’t seem to understand her job at all. I also thought they way she spoke to the servicemen was unprofessional as well. I wouldn’t want to work for/​with her.

Horrible costumer service. Came in to an empty dealership; sales people were just sitting and chatting with each other. It took them 20 minutes to acknowledge our presence just to say that they’re closing in 10 minutes and that nobody has time for us at this moment. Well. you just lost a costumer. I was ready to buy the crosstreck.

My relative is very happy driving her Subaru, so I decided to come here when I was looking. I was met by a very friendly gentleman, who showed me around and let me look at and climb in any car I wanted. This is the two stars I am giving in this review — nice first impression.
Zero stars is what happened next, when we sat down to talk about the price and options. We started out by mentioning a specific discount, and were told right away that Subaru never had any discounts «because a car this good doesn’t need such things to sell itself». When I got on my phone and showed the discount on their website, I was told «oh riiiiight, but it’s actually very hard to get.» I asked so what’s the process, what documents do I need to show — then the guy smiled and said, oh it’s ok, you seem like honest people, so I will just give it to you. Whaaaaa? In a few seconds we go from «Subaru never had any discounts» to «No problem, I will give it to you just because»?!
And then the process went like this: «OK, the car price is $XXX, but here we have a discount for $YYY, well, it’s good for you of course, but I will not make any money on this sale, just one thousand dollars… that’s ok, you shouldn’t care, but I just wanted you to know… So, the price is now $ZZZ, that’s great for you, just I won’t make money here at all, but it’s ok…» Repeat several times.
I wanted to ask whether he thought I was there to buy a car — or to make sure he makes money on me, but decided against it, said thank you and left to find my car somewhere else.

Recently shopped for a Forester here. I liked the car very much but in the end we settled on a different make. But Joe Teti, our salesman, was extremely courteous, thorough and accommodating, the price they quoted was very fair, and I would have been happy to do business with them. Not having actually bought the car, I can’t give them 5 stars but if I were shopping again for a Subaru I would definitely return. We shopped several makes and a number of dealerships, and this was as good an experience as we had.

I called to find parts and Al was very helpful, locating the part and setting it aside for me. He was very patient with me, double checking that he had the right part for my car. He put me in contact with the service department and Kevin took care of my car. Overall a very pleasant experience. Definitely go back.

I don’t have much experience with car dealerships, but after buying my car from Bay Ridge Subaru and getting my first service, I’m pretty sure this is how dealerships ‘post to be. Here’s why:
1. Fair and fast buying process with Mr. Marconi
2. Reasonable service prices and new no-​appointment, while-​u-​wait service options, fast and thorough
3. Waiting room equipped with wifi, coffee, tv, other amenities
4. Transparent and accessible.
Thank you BRS!

Great sales experience. My salesperson, Peter Marconi, couldn’t have been easier to deal with. He was no-​nonsense with negotiations. I was in and out in less than an hour — no hassles — a slight negotiation process but that’s to be expected — they want to maximize their profit and I want to pay as little as possible. But, we came to a number I was happy with pretty quickly.
Picking up the car the next day was also expedient and hassle-​free. I am helping a family member purchase a vehicle, and we have been to other awful dealerships, which made me realize just how lucky I was to have this fortunate experience.

I went in for a test drive of the new wrx. Awesome car but I only was able to test drive it around the block for 5 mins. They didn’t even seem like they wanted to sell the car. The vibe was here it is if you want it take it if not oh well. I tell you what I want it I’m going to get it but you don’t need my business and want to waste my time with a 5 minute test drive so I’ll just pick up the 2016 at another dealer. No problem for me. Your loss not mine. If you’re looking for a Subaru I would advise you look at another dealer. The customer service here is terrible I don’t know how they sell any cars. I can only imagine what the service dept is like. I would never step foot in here again

I have had so much trouble with Subaru dealers in NYC that I’m working on getting rid of my Subaru (which has been a lemon, anyway.) These guys are nice but disorganized, «fixed» my car multiple times without fixing it, don’t give loaner cars when they should and otherwise have been hopeless. I moved on to another dealer… which was worse.

Our salesman Joe Teti was fantastic at guiding us through the process of purchasing our first Subaru. Attentive, knowledgeable, but not pushing for a sale. While we had planned to shop around with other dealers, our experience was so positive, besides loving our certified pre-​owned Subaru Forester, we did not look anywhere else. We look fwd to a long relationship with Joe and the folks at Bay Ridge Subaru.

Joe Teti is the prototypical sleazy car salesman. We came in to look at a car after speaking to him multiple times. I called THREE times the day of to make sure the car was still there and we drove 40 minutes and then when we got there, Joe just «couldn’t believe it» but lo and behold, the car was already sold. In retrospect, I guess it was funny to see these guys who almost seemed like bad actors pretending to be evil car salesman pulling a bait and switch. They kept us waiting while we tried to leave and did some weak playacting for our benefit, but basically it was pretty creepy to be lied to. So we turned right around and bought a car from Hudson Subaru. The salesman there — George Too — seemed much more honest.

Sales Staff was very knowledgable. Took the time to help me pick out perfect suv, all the while testing the others I had in mind. Clean space, friendly people, great cars. Highly recommended!

Well, I made an appointment to come in and look at a few Subaru models. I spent an hour getting to Bay Ridge for my appointment on a Saturday afternoon. I showed up on-​time… and, hmm, the person I made the appointment with wasn’t there. I mentioned this to a salesperson, who brushed me off and told me rudely that I’d have to wait in line of about 20 people to speak to a salesperson.
So I left and probably won’t be buying a Subaru. My understanding of an «appointment» was that both parties were mutually expected to meet and be present, but I guess this isn’t how it operates in the Subaru universe. So I just won’t be buying one…

The customer service here is dismal. The man at the front desk (Mr. Wong) just stared at a computer for 5 minutes before acknowledging my presence. It was so rude, I was beside myself. Then still not speaking to me he leaves the front desk, goes to my car comes back, sits at the computer for 5 more minutes and then ask my name and what I there for. I told him an oil change and the auto shut off on my gas tank. He looks at me like I’m completely inconveniencing him. Types some more, quotes me a oil change price $ 25 more then I was quoted on the phone. This man really needs to be in a back office, not dealing with the public. The only saving grace was the owner who said good morning to me. Not coming back here!!!

The WORST customer service I have ever received in a car dealership, plus they have no cars in stock. I tried leasing a car here, but they were all rude, scheming, unprofessional, lying representatives. I understand how a car dealership operates, but this place is just the worst of the worst. I took my business to a NJ Subaru dealership instead.