Bay Ridge Toyota

Service review specifically.
About a year or two ago, I received a letter that 2010 – 2014 Prius models had a recall to update the software system because of a potential glitch they found. The update would be fulfilled at the nearest dealership free of charge, and recommended coming here. Free of charge is the idea. Until I received a call with the list of repairs they «recommend». About $ 500 worth. Come on, guys. I was entertaining this conversation just to see how stupid they think people are, and the answer is: very.
$ 100 for an air filter change? It’s an $ 11 part and you can watch a 5 minute YouTube clip on how to swap that. Hell, bring me your car and the filter and I’ll do it for you for free. DO NOT do this at a dealership unless you pathologically have to spend money on nothing.
So much for integrity. Dealerships are soon to be on the endangered species list of business models, and this behavior is a testament as to why so many belong there.
Two stars because the car was ready when promised (even though it was promised over 24 hours later, but still on schedule) and the rep I spoke to initially was pretty cool.

This circus makes me sick every time I walk by. I had a horrible experience with the sales and finance department. On the day I came to pick up my new 2016 Rav4 they decided to change the interest rate from 0% to 1.9% without telling me. I had to ask about it when i saw it on the contract. Very shady. After a huge argument Steve from finance told me it would take him 2 weeks to refund my deposit. I call back a month later to find out he did not put in no request for my refund and lost my information. Anthony Nespoli a manager assures me he would help me get my refund back after I give him my card information. 2 weeks later he has Jake a sales associate call me back to help me with the refund. Anthony promised he would get the refund to me in 2 days so I concluded he also lost my information and never put it in for processing 2 weeks ago. Jake made good on his 2 week promise and I finally receive my deposit back 2 months later. Thank you Jake I appreciate your help. I would never consider buying from them again. Think twice before you put down a deposit and save yourself the stress.

This review is for the service dept only– I’ve never dealt with sales. I’ve had 3 separate and all exceptional experiences here in the past year. My car is old (2004 Toyota Camry) and of course I needed things replaced like the drive belt, new tires, new filters, breaks, etc. The service dept employees have been incredibly accommodating with prices when I can’t afford to pay, and have been completely honest about what parts absolutely needed to be replaced asap. I always drop off my car, I’ve never had to wait in long lines, and pick up is a breeze. I can’t speak for other customers and their experiences, but I think this dealership deserves some better reviews. I’ve worked with Kaya and Moe– both genuinely honest, friendly employees. The only downside for me is that they don’t accept AMEX– that would give you guys 5 stars!

Probably will never ever do business with Toyota again, service department is always a mess and takes 4 hours even though you have an appointment to WAIT. Never buying a car from bay ridge Toyota dealer again.

Zero stars. I’ve had two terrible experiences here. In the first, I literally rolled my car in because a shifter cable broke and I didn’t think I could make it to our local mechanic. Bay Ridge Toyota ended up quoting us a price that was literally FOUR TIMES higher than what our local mechanic would do it for. Even though it was scary and dangerous, we rolled the car to our local guy instead, literally risking life and limb to avoid the exorbitant labor charges here.
Would never have come back, except I got a recall notice from Toyota, so I made an appointment to get the recall work taken care of. I made this appointment months ago, and dropped the car off at 7:45 in the morning for same-​day service — but didn’t learn until my THIRD call to them, 30 minutes before closing time that they hadn’t had time to service my car that day.
Day 2: more phone tag. On my third call of this day (again), I finally get my service rep on the phone, and… he tries to sell me on a bunch of bogus and overpriced maintenance work. I say I’ll talk to him about it when I pick up the car and he surprisedly asks «Oh, are you picking up the car today?» I ask «Is there an overnight fee or anything if I don’t?» and get a sheepish, quiet «…yeah» in response.
Long story short: It took twice as long as promised, I had to call them multiple times a day to learn anything about what was going on, and I swear they were avoiding my calls just to try to trick me into leaving the finished car there overnight so they could slap me with a fee that they hadn’t even warned me about.
I will never go back, and would never dream of buying a car from such a bad business. I understand that they’re just trying to do their job and make a buck, but the service markups are INSANE and their business practices seem shady. And foolish: if you make someone wait an extra day to get their car back, and you make them call you six times to learn that it’s finally ready to get picked up, odds are that person isn’t going to fall all over themselves to buy your poorly timed sales pitch for wildly overpriced maintenance.

repair estimates that are sky high and no flexibility on costs. Service techs and managers that are not willing to work with you. Mandatory diagnostic fees. I recommend staying away. Get your repairs done with an independent mechanic or go to PA, NJ or CT to another Toyota service dept for a more reasonable estimate.

This is specifically a SERVICE review. I have no experience with their sales department.
I brought a friends car down for service after it sat in garage for 3 years untouched. Despite their thorough inspection they only found minor recalls and avoided unnecessary extra maintenance wel that you might suspect them to try. Freely admitted that tires & brakes were still 100% ok!
I’m going to bring my own car to Kaia next year for a set of tires and really appreciate their close location to the R & N trains too!
Thanks Kaia!

I bought Toyota Sienna from Lester John they sold it like all wheel drive car but its not. After 2 day I try take back my trade in car and return Toyotas car they said you sight paper its your problem now. So he lay me and trick me

Bay Ridge Toyota is not even worthy of a star. The people they have working there are literally backwards, they have no clue how to provide customer service. We were told the car we wanted would be in on a certain day, made a deal with the sales girl to come in to pick it up and come to find out she doesn’t even work on that day and the car was never even in. You would think another sales associate would try to work something out to get a sale and they let us angerly walk away. They are not hustlers at this dealership, they all had an ‘I could care less’ attitude, like they enjoy sitting there all day not making commission. I would never ever go back here, even if they gave me a free car.

overall this is a worst garage especially
The Chinese name of loan manager (Steve) I bought a new car here.
Then do loan when the loan department of Chinese cheated I bought by cheating and outside car insurance 5455 pieces but these extra insurance when we buy a car insurance is actually included in the inside, when I know that is looking for the Chinese people back the loans that did not use the insurance, loans department that not everything behind and ignore me, I want to do is to refinance He told me to wait outside for six hours.
And he is in play in mobile phone also ignore I know all of the things inside the garage Since then I have no confidence in the garage is feeling want to fraud, afterwards listen to friends said that the dealership in Chinese is notorious, called on everyone to come here to buy a car need to be careful in Chinese people cheat, cheat us Chinese.最差的一个车行。特别贷款最会骗人

These guys are sharks & thiefs, you are better off going to the Toyota in Manhattan.
They’ll tell you everything you want to hear & when you get the car it’s a completely different story. Car buyers! Stay away from this dealership!

Why in the world did I not read Unilocal before going here. This seems to be a trend.
Brought my 2008 Rav4 in for a airbag coil change and transmission fluid change.
First thing that happened was the mechanic left something on in my car on so my battery completely drained, damaging my battery. They tried to blame it on the battery itself saying sometimes things — cells just die. No way in hell does my battery just lose all its charge due to a «cell that just died.»
They «re-​calibrated my airbags» but my airbag warning indicator was brightly lit up on my drive home. Also I noticed that my windshield now is incredibly loose and my windshield wipers don’t go all the way down half the time.
Avoid if you can… I brought in my car for a recall and ended up with a loose windshield, damaged battery and windshield wipers that does not go all the way down.

i purchased my RAV4 may 2014 so it was time for my free 6 month/​5k miles maintenance. I booked an appointment online with Jennifer as a wait for 9am today. She was super nice and explained to me everything that was going to be done and I didn’t have to pay anything at all. Since I was going to wait, I knew it was going to take a bit of time so I prepared myself with things to do in case I got bored. She gave me an approximate time that it would be done for ~10:30am which sounds like a really long time but it really wasn’t that long, I think because the waiting area has coffee, bagels, TV, newspapers, and places to sit. My car was done before 10:30 so that was good, her estimate was pretty accurate. I think everyone from the moment I dropped off the car to the moment I picked up the car was very nice and courteous. I like this toyota dealership so much better than the one on nostrand (the people at nostrand couldn’t care less about your car).

If I could give ZERO stars, I would but I wouldn’t bother dealing with this place if I were you.
I would be very careful when dealing with this dealership because they are NEVER very forthright with their information. When I purchased my Toyota Sienna 2014, I was never told about a cash back of $ 1,500 that I was entitled to. Instead, I was told that the dealership will give me a 2 year warranty on the vehicles due to my excellent credit but it turn out that they used the $ 1,500 that I am entitled to (without telling me) to purchase this 2 year warranty that they said is FREE. This is what I discover later upon further research. So be careful when buying from this dealership.

If I could give ZERO stars, I would.
I’ve had nothing but trouble coming to this place. Even BEFORE I hopped into my RAV4, I knew this place was trouble. What dealership makes you wait nearly an hour before you talk to the insurance guy, who then tries to up-​sell you on the most expensive plan possible?
My RAV4 was purchased with rain guards that were not installed the day I picked up my car because they didn’t have them in stock. Told me to come back in a week or so because they’ll have them restocked. I came back in 4 months to get my rain guards installed because well, life happens and this place isn’t exactly high on my to-​go list. When I did go back to get my rain guards and maintenance service appointment, I was told to wait to get confirmation on my rain guards. Then, someone pretty much insinuated that I stole my rain guards only to come back to have them install another set. I mean, seriously? You think I’d steal rain guards? Geez, you must think I have low standards.
Another huge problem I had with them is that my RAV4 came with a complementary maintenance package and they charged me the first TWO times I went to the service department for a maintenance service checkup. It also took me TWO months for them to refund me my money that I paid them for a routine service checkup. What doesn’t make any sense to me is that no where on their computer systems do they tell their employees which cars shouldn’t be charged or which should be. Hello, it’s the 21^st century!
Steer super clear of this place. The only friendly people I’ve ever encountered are Wendy from the service department and the other Asian guy who greets you when you pull up to the service department. Everyone else is pretty much an incompetent moron. Also, GET YOUR SHIT TOGETHER! Learn some customer service. Seriously. How the hell are you guys still in business?!

I recent had my car seat checked out here. The service staff provided exceptional service, especially Jennifer. She was super patient with my questions, and went through every step with me thoroughly.
She followed up consistently throughout the 2 days that my car was with them. I was skeptical of the service that I would be receiving after reading the Unilocal reviews, but I was pleasantly surprised.

Are we talking about the same Bay Ridge Toyota? Can’t be… I left there missing them already!
I’m taking a few minutes to write this review because I know how important it is for me when I read reviews about restaurants, bars, clothes, movies, books etc. when shopping on line. They truly help me in making a decision. So I’m hoping mine will help you too.
I will tell you that I’m a salesperson myself so my expectations of other salespeople is extremely high since I believe the salesperson sales himself/​herself first and then the product/​company. And I’m always looking to see what I can learn from other salesperson. I’m also a consumer, as I was this past week and like most consumers I have objections, expectations, budgets and want the best deal for my dollar, lastly I don’t want to leave there feeling «sold».
The following employees at Bay Ridge Toyota went beyond my expectations: Mustafa, Iggy, George and Myra, who was looking up information for me and helping me weigh out the pros and cons. This is my second car from them since 2004 and if my dream car wasn’t a Jaguar I would buy my third one from them again. Honestly, there were a few bumps on the road with one of them but at the end we hugged and moved on. Nevertheless, he was very patient with me and I admire how he handled the situation.
I would like to send a special thank you to Ignazio («Iggy») Giuffre, Sales Manager, who actually started out by feeding me on a rainy 4^th of July (that’s how long I’ve been there and finally decided on a car and purchased it today, July 11) For the past few days, I would show up and discuss my car, cars I saw on line and cars that other dealers were trying to sell me and a car I almost traveled to purchase. Iggy, educated me on cars, told me more than I probably needed to know and made me feel comfortable about my decision. In fact, he was now reminding me about my budget (I was in love with an Avalon). Finally, on July 11 Iggy came to pick me up so I can purchase my car and drive it home. He truly was a blessing. Did he have to do all that? Maybe not, but he went the extra 10 miles to help out a single mother on a very tight budget. Thank you for your kindness.
Lastly, I had a great time shopping with them. George made the financing part a little easier to understand and was patient with me as well. I will recommend this place a million times. Love them all!

Came here many times… Just because… i enjoy browsing at cars and houses during the summer time… it’s like a fun activity that I enjoy to do… there’s only two types of cars I like sadly they don’t offer the kind I like… there is limited of options to look at… the people that work there areant as helpfully as you would aspect… if you ask them a question and they don’t really understand It they walk away and ask the head person that works there… simple questions as do you have this model… or is this the final cost… should be easily answer… who the hell wants to do business with someone that doesn’t even know for sure what they are really doing there… There is parking there but few… About five six people working there… the area is kinda small… located on the corner of the street… Pricey are not reasonable!

I was in the market for a brand new car. I test drove a vehicle here and it was alright. Vehicle however wasn’t in the trim that i was looking for, but close enough. When it came time to negotiate, there wasn’t much negotiation. I had talked to a sales consultant and then an actual sales person. The sales person gave me a bottom line price and refused to budge from it. He wanted to hold onto the car apparently. No deal here. All in all, this dealership had the highest asking price of all the Toyota dealerships that I visited. I didn’t feel comfortable dealing with any of the people here, so I wouldn’t recommend this dealership. Go find a place where you are comfortable with the sales folks and know what you want to pay,

Long story short, we did not go back and the whole experience got me irritated and we decided to go with Hillside Honda*
Below is the long story:
We called 2 hours before going in asking to test drive the Rav4 4 cyl. and the v6 but when it was time to try the v6 model, we had to wait a good while since the salesman had to move other cars out of the garage in order to get access to the v6. So it kind of made no difference that we called ahead.
When it came down to talk about the price, it seemed to me that we came across to the guy as uninformed consumers and not internet savvy. (Perhaps M. and I have been living under a rock, and my last two cars materialized in front of me out of thin air! Oh miracles.). He wanted us to take the MSRP price and would not back down (I believe he thinks that he is nailing us with the v6 engine since it is not available on the CR-​V), I told him that I’m well aware that people (including friends in LI who purchased Rav4 this year) can pay less than that. He acted suprised by it.
Really?
After we left, he followed up with a generic email which I replied by thanking him for letting us test drive and re-​stating how the price is too high for us and mentioning
and Kelly Blue Book as reference.
The salesman responded the next day writing that he doubts the car I quoted on those websites is the same model/​trim that we were talking about.
Really?
He asked us to return and with print out of the quotes we found on these websites. Later on he wrote that he couldn’t get the prices I mentioned on Edmunds nor KKB.
Really?
I didn’t know if I should laugh at him or be mad at him. M. felt insulted. (And he is a more laid back person than I am)

*It saddens me because I had a Toyota Camry before, which did me well. I have fond memories with the brand. But, they lost me with the attitude.