Bed Bug Inspection Group

Pros: Professional, Thorough, Punctual, and Polite.
Cons: None. You will regret not calling him if you suspect you have a BB infestation.
Jonathan was extraordinarily polite, accommodating, and thorough. We had one bug show up in our apartment and we freaked.
We called BBIG and they were here within hours, on time, and did a full inspection of our home. He explained everything, made sure we were kept abreast of all that was happening as he went, and asked us if we had any questions afterward.
After he released the cute little hound we were double assured of this being a singular incident, but he still gave us follow up options to be aware of should it reoccur.
Could not have ask for a better turn out, BBIG is worth every penny!

Best service in NYC. We called in on a Sunday because we found a suspicious bug traveling through our bed. The person that answered the phone was extremely helpful guiding us with questions about the house and why we thought we had bed bugs. We took a photo of the bug and the inspection group offered to identify it at no extra charge! Luckily we didn’t need the inspection but we recommend this service to all new yorkers!

If you’re reading this debating if you should hire this company. DONT HESITATION FOR A SINGLE SECOND.
Let me start out by saying I have a HUGE bed bug phobia. Huge. I have all white sheets (which I change weekly upon my own visual inspection) a mattress encasement, bed bug trappers on all my furniture and the like. I know their different stages, their patterns, etc. I cross the street when I see a mattress on the sidewalk. I’m insane. I know.
So when I woke up with a couple mysterious bites that looked even remotely possibly maybe like bed bug bites, like all rationally-​minded people I freaked the fuck out.
I had used a different dog sniffing company a while back upon moving to my new apartment (just to be sure) and I felt like the whole process was rushed and not very thorough. He simply walked the dog around my apartment without moving anything and then said «you’re clear».
Not Jonathan. Most professional encounter I’ve ever had. My boyfriend called him at 8:30am and he was at our door by 10am. He pulled our bed apart, checked each individual slat. He even folded our sheets upon removing them to check the mattress. He took pictures off the walls, pulled apart our pull out couch, went through our closets. Making sure that he asked if we were ok with him moving and touching things along the way. He checked every pillow. EVERYTHING. and he wore booties as to not track dirt. I was so impressed. He told us he saw no signs of any bedbugs whatsoever but that the dog still needed to do its work because sometimes she can be more thorough.
When he took the dog out she immediately went to work. The previous company had to point to exactly where it wanted the dog to check. Not «sway». Jonathan walked her around our apartment and she sniffed EVERYTHING on her own. He put her back in the cage and said he’s going to reassemble the apartment (he took EVERYTHING apart remember?) and have her sniff again. Sway did another inspection of the apartment and still no signs bedbugs (thank the lord). He said the few bites I got could be a spider (probably) or even aggressive mosquitos.
If his work can assure ME of all people that my apartment is actually beg bug free, he is a miracle worker. And he did exactly that. I feel so confident in his work and his inspection. God forbid I ever have another scare I know exactly who I will call without hesitation. Call them. Call them NOW.

I wouldn’t wish bed bugs on my worst enemy, but I’d send friends and enemies alike to BBIG. Jon picked up the phone on the first ring and offered to be at my place the next day. He was right on time, wonderfully polite and personable, and wildly conscientious of my space and belongings. He even put little sanitary booties over his shoes.
He went over my bed very carefully, inspecting sheets, pillowcases, and blankets with an eagle eye and then folding everything with hospital-​corner precision while asking me questions about when and where I’d been bitten, etc. After flipping up the mattress and examining the box spring he informed me that we did, in fact, have bedbugs (SEE, HUSBAND? I’M NOT CRAZY), and showed me how to tell the difference between bedbug droppings (ewwwww) and regular dirt.
Even though the visual inspection confirmed my suspicious, he still let Daisy out of her crate and had her check out our apartment. Naturally, she freaked the f*** out when she got to our mattress, as well as our couch and the coat closet (Jonathan said that was maybe because we had bugs in our vacuum cleaner, which we keep there).
Fortunately we were already planning to move in a couple of weeks and had heard about the truck fumigation service. Jon confirmed that we were using the right one and told me to book it independently instead of through our movers to save money. All in all, the visit took less than an hour and told me everything I needed to know.
I hope you never have to deal with the itchy crazy creepy crawlies, but if you do, call these guys.

Jon was incredibly polite and informative. He and Daisy were able to identify bedbugs even though it was a very small infestation and there were no visual signs. Jon was patient in explaining next steps, kept very calm and answered all of our questions.

Wow, where do I start…
Jonathan’s customer service was excellent from the start. The «bad guys» are never fun for anyone. All the horror stories I had heard from friends getting infestations had me scared.
When I found out my upstairs neighbors had bed bugs a few week ago, not because my landlord or the neighbors told us. but because I woke up Monday with bites, I was completely FREAKED out. I had just found a beautiful new apartment to move in to and Sunday I had brought some things to lighten up yesterday’s moving load.
I was broken. Not only was my stuff infested, but I had also possibly contaminated my new safe space.
Called up Jonathan. He quickly assessed if his service was for me. It was indeed.
I love dogs. I love them a lot. Daisy is on my top list. She didn’t smell a single «bad guy» in the whole place.
Jonathan, Daisy… I slept last night for the first time peacefully, and without bites. I cannot thank you enough for that.

What a nice, patient guy! Jonathan talked me through a bedbug scare on the phone and, while he easily could have made a profit considering how willing I was to get an inspection, he convinced me that I’m probably fine and just to stay alert for any more signs. If I ever (God forbid) have bed bugs, Jonathan is the only person I’ll call.

Great phone consultation. Thankfully not a bedbug. Spider beetles look the same, apparently. Ew!

Jon gladly helped me identify a bed bug via text message and provided some good advice. It was greatly appreciated!

I have never met Jonathan in person but I believe he is a truly special man! Twice now I have have frantically called and emailed photos of what I suspected might be a bed bug. On each occasion Jonathan has spoken calmly and rationally with me, taking my concerns seriously but also responding to them with facts. He has taken the time to look at the (multiple!) photos I have sent and explain why he did not believe they were bed bugs. I’m sure he fields so much crazy on a daily basis and I deeply appreciate his tact and care! Additionally, when you consider the level of hysteria about bed bugs in NYC, it would be super easy for anyone with some skill or expertise to take advantage of people’s fears for financial gain, so I really respect Jonathan’s honesty and integrity in these free consultations.

This company is amazing. After taking an early morning call and listening to all of my concerns they were in my place in a few hours. Jonathan and Sway not only checked my place from top to bottom, they went above and beyond in addressing every concern and question I had regarding bed-​bugs. The fact they don’t exterminate or suggest exterminators was actually very assuring. I knew all the advice I was receiving regarding methods of extermination were legitimate and not an effort to sell a product. Jonathan told me the right questions to ask regarding methods, chemicals, cost, guarantees, warranties and timeline. Also, worth noting that they are well priced for the service. $ 300 sounds expensive but the city average is $ 500. Potentially having bed-​bugs in your home is a traumatic, invasive and disgusting prospect; BBIG handles it (and you) with kindness, professionalism and tact.

This guys are great. I called panicked at 9PM after seeing an invader, thinking no one would answer and I’d have to endure a sleepless night wondering if these bugs were truly bed bugs. But sure enough, there was Jonathon on the receiving end of the line very sympathetic to my problems. I sent him a picture of the bug and he very promptly informed me it was just a beetle spider. Phew! Impressed with the responsiveness, knowledge and honesty. While I would’ve loved to meet Daisy, this was the best outcome I could have asked for.

There’s a reason these guys always get 5 stars. Having gone through the bed bugs ordeal before, I knew what a pain the extermination process can be. When I found 1 live bug this week, I called BBIG to inspect the apartment with their dog. This was extremely valuable, as I will now not need to go through the whole extermination process and Jon was able to identify the best next steps with low impact to my day to day life. Jon is extremely thorough, able to accommodate my schedule and gave great unbiased advice. The dog was well trained and helped to isolate where the problem was and verify the magnitude of the issue. Cannot recommend this service enough.

Jonathan and Daisy are fantastic. Jonathan thoroughly inspected our home and Daisy successfully identified the infestation.

I actually never even met Jon and Daisy. When I thought I might have bedbugs, I caught the bug and sent Jon a picture asking him how much it would cost to come in and inspect. I figured any company would easily run me around $ 200, and regardless of what picture I sent, would tell me I’d need a thorough inspection. To my delight and surprise, Jon emailed me back within a couple of hours and told me that the bug I found was not actually a bed bug and that no inspection was necessary. This was a very honest and positive experience. Highly recommend.

This post is way overdue. In early September I called Bed Bug Inspection Group to inspect my 1 bedroom since I found dead bed bug on my bed. Jonathan came over the next morning with his dog Daisy and did a very thorough inspection of my place. First, Jon did a visual inspection on his own of my bedroom and bathroom and he spotted dropping stains on my mattress. Next, Daisy did a full inspection of my apartment and alerted on my bed and in my dresser. I have to say it was one of the worst feelings I’ve had finding out I had these dreaded creatures.
Jonathan obviously noticed my angst and he stayed an extra half hour just answering every possible question I had and offering great advice. He later sent a written report which I was able to forward to my landlord. Jonathan then made follow-​up contact the next afternoon to see how I was doing. I cannot express to you how great Jonathan was at making himself available to answer any and all questions, whether through email or phone. It was a great feeling of relief knowing that I could call/​write him at any time and get a prompt response.
Thanks so much, Jonathan! I’m happy to report that the nightmare is over!!!

I have bites on my arms and legs. My doctor recommended getting a BB inspection for my place. After searched the net and read many good reviews on Unilocal.I decided to go with BBIG. Jon and Daisy (dog) came by the next day. Jonathan was outstanding. He was prompt, thorough, pleasant, knowledgeable & professional. Daisy was well behaved, well trained & cute. Thanks god, they didn’t found any bed bugs. I’m very pleased with their services. Highly Recommended!

We hired BBIG after reading the reviews on Unilocal,and we couldn’t have been happier with the results. Jon and his beagle, Daisy came by the next day. First, Jon did a manual visual inspection, and then he brought Daisy in to do her job. Thankfully, none of the little creatures were found, but since we had found one in our house the day before, caught it and froze it so Jon could confirm it was, on fact a BB, Jon offered to come back and do a second inspection in two weeks. He also made several suggestions to us.
Luckily, we continue to be BB free, but is highly recommend this service.

It all started in Amsterdam. I was in that lovely city on business for a week; shortly after checking into my hotel, I chose to do a full inspection of my hotel room in which I found a little questionable bug on the bed. I checked out, threw out my suitcase, did my laundry, etc.(a bit neurotic but anyway) I thought I did everything necessary to avoid a hitchhiker. I was wrong.
When I came back to the states, I unpacked and a little teeny tiny hitchhiker made his way back with me. Called a company and after their inspection they said I didn’t have anything to worry about.
Cut to a month later, I end up seeing an unwanted new roommate hanging out on my bed once again (you know, the kind that may or may not feed off of you for a midnight snack). I immediately came on Unilocal and began searching for BB inspectors that actually know what they’re doing.
Jon was immediately responsive and attentive and came the same day. He spent over an hour on a visual inspection of my room, and then little miss Daisy (kindest dog I’ve had the pleasure to hang with in a bit) did her inspection, immediately finding the vile of live bugs that Jon hid meaning that dog knows her stuff!
Thankfully, no signs of those awful critters were found during the inspection. It’ll cost you a pretty penny, but the peace of mind is worth it. I can finally get some quality sleep!
Jon & Daisy, you are amazing. Thank you!

Jon is knowledgeable, kind, professional, and tactful. He is exactly the kind of person you hope to deal with during as stressful a time as a bed bug infestation.
A couple of great things about his service:
1. He has answers to any question you could ask him and clearly does lots of professional development, attending conferences, etc.
2. He was prompt in all communication
3. He sends a professional written report immediately after the inspection, which I can imagine would be very helpful when finding an exterminator, or proving to your landlord that you have an infestation
4. He was extremely careful and thorough during the inspection
5. Daisy the dog is well behaved, cute, and clearly well trained and taken care of
6. He keeps in touch after the inspection, to ask if you have any questions or need help
This is the kind of family business you can feel great about giving your business to!

We had a great experience with Jon! He is thorough, professional, and affordable.
A few weeks ago my fiancé and I were in town visiting his family in brooklyn and the first night i slept there i was having problems. I wasn’t sure what it was because i’m allergic to a lot of stuff but when i woke up it looked like i had a rash on my arms and it was really itchy.
We thought it might be bed bugs (we’ve lived in new york for years) so my fiancé called these guys to have his parents’ house checked out. thankfully, jon came out the same day we called. He and his dog searched their house and determined that there was an infestation.
Glad we did this otherwise his parents’ wouldn’t have guessed. Highly recommend!