Better Carpet Warehouse

The best experience I have ever had with any purchase for my house. The staff was friendly knowledgeable and helpful. The installer was terrific and cleaned up after the mess. Anyone who is looking to purchase a carpet and have it installed DO IT HERE!!!

Worst experience browsing for carpets. Encountered a rude and dismissive sales guy and ended up walking out after about 4 minutes. Who has time and patience to deal with nasty behavior while looking for carpet for goodness sake? On top of that, the selection isn’t much better than a pop-​up in your local Home Depot parking lot. Take your money elsewhere. There are plenty of other options in the area.

Great service– measured, cut and installed my rugs very quickly. Super helpful, nice and professional. Thanks guys!

There is NOTHING «better» or even «good» about this business. We took two rugs into them to be cleaned. They lost one of them – just completely lost it. Gone! And we have been fighting with them for two months to get reimbursed. They are now trying to say we never brought the rug in, even though we have a receipt. When we brought the rugs in, they took copious photos of each. When we asked where the photos are, they said they’ve been misplaced. The worst part is that they are rude and not in the least bit apologetic. One guy called it a «slight discrepancy». Another told us that he thinks what we are saying is «fishy»!!! We are now forced to take legal action. The rug cost $ 700 originally. I’m sure it will cost us more to fight this but the way these guys have acted, we are determined to not let them get away with it. Do not go to this business. They will rip you off and try to pin it on you.

It was a carpeting emergency. Within days of moving into a new apartment, I was facing a barrage of complaints from my downstairs neighbor about the sounds of me living like a normal person above her space… In order to keep the peace, I needed rugs and fast.
But… I’m picky and even though I had a general idea of what I wanted (one oriental-​type rug, one round rug, one runner), I was a rug shopping virgin. I enlisted the help of my décor-​savvy mother, and we picked Better Carpet Warehouse because it was convenient and seemed to have a good selection based on my online research.
We walked in the door and were greeted by a friendly, low-​key sales guy who let us browse on our own for a while before we snagged Joe, another sales guy who was out on the floor. Joe turned out to be the rug expert of our dreams.
Joe is knowledgeable about the full range of carpet options, and he listened to what I wanted, offered suggestions, and never tried to up-​sell me. He has a GREAT eye for color, knows how to coordinate patterns and palettes, asks great questions about the space and functionality of each rug, and steered me toward the best value, not the most expensive options. I am thrilled with the results, and especially the beautiful oriental rug he helped choose that was under my budget and looks AMAZING in my apartment.
On top of the great shopping experience, the store was quick to cut and bind a runner, and has a wide selection of custom carpets that are available quickly. I couldn’t be happier with my experience at Better Carpet Warehouse and would absolutely recommend Joe to anyone!

I have been using Better Carpet to clean my Oriental rugs for many years. This time I checked how much other people charge for this service. This price I found was $ 2 more than what Better Carpet charges. The rugs come back clean with good repairs.

Came in today looking for a rug. Spent about 15 minutes browsing the store, and not one employee asked me if I need assistance. I’m not going to beg anybody to spend my money in their store so I left and went to a small rug shop nearby.

Avoid this place like the plague for rug cleaning. They refuse to take responsibility for their (and their subcontractors’) screw ups. I took a $ 5000 carpet to be cleaned. It cam back discolored from the cleaning process. I had to PAY for them to send it back to be re-​done. It came back the same way and they tried (like used-​car salesmen) to convince me that the discoloration ws caused by wear and tear. Sleazy people. Stay away.

The owner is not only a professional, he’s a saint. While leaving your credit card information on file of course, he let me take home I can’t even begin to keep track of how many rugs to see what would work in my home. They have a great selection from high-​end, custom made to very affordable. The pictures on Unilocal really do not do him justice. He actually has a beautiful store. Everything is very well organized and easy to find. The area rug in my foyer is not here even one week and I’m already getting compliments on it. This will be the only place I go to look for area rugs and the only place that I will recommend others to.

I’ve used their services to take out, clean & re-​lay my Persian, Indian & Afghan rugs. Service is prompt, thorough & no hidden funny-​business. They aren’t cheap but neither are my rugs. Overall, my rugs are holding up well & they take a lot of time to lay them (w/​the under liner) correctly. I appreciate good, honest work.

This is by far the best place to buy rugs and/​or carpeting that I’m aware of. You need reasons? I’ll give you three:
1. They have a Touchdown Rug:
2. It’s only $ 40!
3. The extremely competent, helpful salesman will back you up with your girlfriend that yes, the Touchdown Rug is sophisticated, stylish and awesome.
And if your girlfriend is not progressive and self-​confident enough to put a Touchdown Rug in your living room, you can definitely find something that will fit whatever need it is that she doesn’t think a Touchdown Rug will satisfy.
After all, the Better Carpet Warehouse really is… better. The selection is huge. They’ve got rugs of all different shapes, sizes, uses, colors, patterns, textures and more. There are huge rolls of carpeting that they’ll cut to order, and samples that you can peruse and choose. The large space is filled to the brim with rugs that they will quickly roll up and send with you in five minutes flat, or order in a different color or size if you so desire.
The staff is efficient and helpful, but only when you ask. WHICH I LOVE. They will let you browse as long as you’d like, but there’s no pressure and no upselling for unnecessary mats or larger or more expensive options. They will answer all your questions, but they won’t follow you around and make you uncomfortable.
And the prices are the best I’ve seen in NYC. Apparently they buy remnants by the truckload, and I believe it. Discounts like crazy. I just bought me a nice living room rug for a great price, but I’ll definitely be coming back to buy runners, and bathmats (huge stack for $ 5 apiece) and more.

This is an excellent place to shop for carpeting. The sales people are very helpful and there is a pretty good selection of affordable carpeting and rugs. I purchased carpeting for my bedroom and the installers showed up on time, worked quickly and professionally, and cleaned up after themselves. They also clean carpets and I intend to have them clean the one in my living room. I just wish the store lighting was a little better.