Bicycle Roots

I’m only giving 2 stars because one of the guys did try to help me but the repair guy funny looking dude with black hair was a lazy bum I got there before a few guys and he took care of them before me then complain that he might not have time to fix my flat even after I said I’m buying new tires from the store never getting my business again.

These guys were so helpful and knowledgeable. New to the city and biking and didnt make me feel like an idiot or like I was getting taken advantage of. My bike now has a permanent doctor.

Had my bike tuned up here a few weeks ago. VERY knowledgeable staff who explains exactly what they plan to do to the bike. End price turned out cheaper than the initial quote, because the peeps are so honest, they will only charge you for things they think are necessary to do to keep your bike running. Really felt like my bike was in very good hands here and will definitely come back here for my biking needs.

I went to get my first bike and the girl that helped me completely tried to take advantage of the fact that I knew nothing about bikes /​bike locks.
First off, the bikes at this store are stripped to the bare minimum (they even take the reflectors off so that you have to buy them separately).
Then she tried to tell me that I needed to buy two u-​locks (one small and one large), a chain, pinhead locks for my seat & wheels and rechargeable LED lights. I went to two other stores and ended up buying my bike at an honest store in Williamsburg (where all accessories are 10% off when you buy your bike with them and you get 2 free tune ups). The store I ended up at informed me that if you have pinhead locks on your wheels, you only really need to secure your frame (with one small u-​lock). Then they secured my bike seat to my frame for free with extra bike parts they had in the store.
Almost spent an extra $ 300 at Bicycle Roots for unnecessary parts! Glad I dodged that bullet.

Guys were cool, place had a lot of great gear, but some was over priced.
I got my folding-​bike tuned up here a few months ago. It took me a few weeks to realize, somehow, the head of the snap-​lock for my wheel does not align, so so much for folding now. Also noticed way too many scratches and new marks on my bike. Granted, I ride it rough, but these marks were all over the areas worked on, and were noticeably significant.
Still, they are the best choice I could find in the immidiate area.

Super nice service at this CH bike shop and also what a great store layout. As you can see, I’ve posted a lot about bike shops recently because I had to go to many to sort out this one of kind bday gift (1979 Schwinn Collegiate Tourist) I just got for my girl. I bought a pump and a bell from them. Great vibe in there. Also I feel confident after speaking with the shop guy that they’ll be able to take care of everyday bike stuff for us – replacing tubes, etc. This adventure of getting her this bike has really put me in touch with who is on their game and who is not. They’re on their game.

The doctors are in the house! Joe and Sam are fixin’ bikes a-​plenty over here. They’re knowledgeable, quick, fairly-​priced and give loving care to all kinds of bicycles. There’s always great music and good people hanging out.

all of the following fumbles aside, I walked into the store 20 minutes after I got hit by a car. no one cared. no one was like «fuck cars» or are you? that store is just full of mediocre mechanics who only care about the bottom line.
also I bought a bike I fucking hate.
I’ve come to this shop a couple times to get flats fixed because it’s close to my apartment. yesterday when I got hit by a car I visited the shop because I couldn’t really make it any place else.
first the mechanic couldn’t find the problem with my bike. he asked me if I’ve always been riding with the headset so tight it’s hard to move the handlebars, No.
while he looked for the problem a second time, I wanted to shop for a mountain bike (mine’s a road bike). the guy who is always there working the front started showing me different bikes, but as soon as another customer walked in he walked away from me and didn’t address me again until I again approached him asking about a bike.
the mechanic finally found the problem but didn’t have the parts to fix it nor did he know when he could get those in. I need a bike.
I asked the guy up front to show me a mountain bike and he said they had it but it wasn’t put together and he couldn’t guarantee when it would be put together the next day.
I ended up buying the cheapest mountain bike they had (an ugly blue and yellow) and my bike I brought in wasn’t repaired.

Took my bike here for a tune up and the guy who helped me was very honest which I appreciated. I’m doing the 5 Boro bike tour this weekend and needed to get my bike checked out. It was good. But if I wanted it to be like new I would have to spend $ 150 and he told me that it’s best to just get s new bike and that my bike would get me through the bike tour. Thanks for being honest with be! I will definitely be back!

Nechama is fantastic. I bought my bike elsewhere before discovering this place, but have gotten and will continue to purchase all additional gear, tools and upgrades from her store. She didn’t oversell the gear or locks I purchased the first time I went in, helped me register my locks online, and a month later when my pinhead lock was wearing on my shorts more than expected, provided a discount as soon as I asked. Very helpful, very positive, all-​inclusive bike shop. Hopefully with an expanding selection of shorts and tops!

Went in and talked to Nechama, the General manager. She is cute and knowledgeable. From what I’ve seen they know their stuff and care well for EVERYbody that walks in the door. They have a nice webpage as well (
). Very nice staff and good selection of pretty much anything you might need for your ride.

Great bike shop! The selection is not as prolific as other shops, but what this shop lacks in variety, it makes up for in customer service. The attendant that helped me was Joe. He helped me get a bike that I was looking for and even answered many of my annoying questions.
I was able to add custom bars to my bike, bullhorn, and the mechanic made sure that I had the perfect fit. The stem was changed a few times, the saddle lowered and raised, but it all paid off because my bike fits like a glove.
Thanks!

Had the pleasure of having my custom brakes (on a Dahon Speed Uno) installed at Bicycle Roots. The Staff was knowledgeable, courteous, and prompt. Will probably go back if I ever decide to upgrade my bike to a 3 speed. Thanks again!

I’ve been avoiding fixing my bicycle after an unfortunate run-​in with another bicycle shop in the area involving the wrong parts and coming within an inch of needing to be hospitalized – I have a hard time trusting bicycle shops to put the same care into my bicycle as I would so when something bigger than I feel comfortable fixing happens.
Some friends recommended this place but I was broke and then winter came and so I kept putting it off. Finally took it in last weekend and Joe was great. The other mechanics saw that I had a vintage bicycle and called him over since they knew he was the specialist in older bicycles and he was so knowledgable. Most mechanics seem to know nothing about vintage bicycles but don’t know they know nothing and try to fix it like a newer bike, which is how my bicycle ended up in such bad shape – beyond the one wrong part that cause my crash, I had accumulated a whole bunch of parts that were wrong and and only kind of worked, resulting in my bicycle running really poorly.
I was ready to put a chunk of money into replacing a whole bunch of bad/​wrong parts and getting it in good condition once and for all. Joe knew all the places to get my parts, most of which had to be special ordered because it’s a vintage bicycle, and didn’t try to steer me to get ill suited parts just because they had them in stock. He was familiar with all the potential quirks of my bicycle, and knowledgable enough about the make and year of my bike and it’s parts to find and fix even the quirks of my bike that I forgot to tell him about, including some long term problems that other mechanics have told me we’re not possible to fix. He even fixed the downtube shifters that at least three previous mechanics had told me were irreparable and needed to be replaced with a really rare and expensive part (I was even ready to pay for the new part and he said he could just fix it)
Really excited to have found a bicycle mechanic I can trust and who has clearly taken the time and care to get to know my bicycle!

Nice guys inside! Helped me fix my bike when I messed it up! Thanks!!!

With their expertise and alacrity, Nechama and Joe have created a terrific bike shop (Steven is more peripheral but also quietly welcoming). I entrust my 29-​year-​old Stump Jumper to them– and their capable colleagues– and they patiently answer my questions, shedding insight on all things cycle-​centric, and generally do repairs/​make adjustments as I wait. They are always candid, a pleasure to talk to and don’t make me feel like a dilettante for bringing my bike in for small things like a flat tire. They’re also all about the Brompton and will, I predict, sell me one in the not-​too-​distant.

I really appreciate how attentive the team is here. They don’t just make good repairs, but have taken the time to explain how various bike parts work, offered advice for getting more into races, classes, etc, and make me feel welcome in the shop.
Also, when they make a mistake or there’s some kind of complication (which is rare, but hey, it happens!) they go above and beyond to fix it. I can’t value that kind of generosity enough!

Bicycle roots is a quirky, friendly, reliable, knowledgeable and honest bike shop.
I personally have bought 2 bikes there.
I balked at the suggested price of the first one, a Surly LHT, but after riding it for my daily commute loaded with gear (which they helped me plan out how to carry) I knew I had made the right choice based on the words of wisdom of Joe and Nechama, the owners. I was originally in love with a Yuba which would have been cute but the Surly was so much more badass! Sadly, that bike got stolen from my hallway a few months later.
My second bike, as suggested by the crew, was a Specialized that gets the job done but it isn’t nearly as amazeballs comfy. I wish I could have afforded a replacement Surly. *sniff* It was the best of lesser evils. Joe breaks my heart every time he suggests I just get a new bike. He makes up for it though when he brings his rabbit to the shop and lets me luv up on the bunny.
What has been amazing is their repair service. I am not the most careful with my ride nor the most careful with my gears. They provide free? lifetime service for bikes they have sold, and have provided numerous adjustments for things that most other shops would charge for that were definitely messed up by me. They don’t nickle and dime me. I always expect to get charged for bunches of things but I don’t. They were even kind to my ego when, after owning this bike for like a year, they had to school me on changing gears because we realized I had been crossing my chain. Ooops. They only berate me when I ask for it. :P
They are also professional to those who come into the store to be annoying or panhandling, and I’ve never seen them pressure someone to buy a bike. They inform and let you make your own decisions.
I also referred a coworker there last year who also bought bikes for her n hubby. She TREKKED all the way from SUPER OUT THERE QUEENS to buy there because she liked the thorough help she received over the phone when I suggested she try them out and she sang their praises after her experience.

My girlfriend and I went into Bicycle Roots to get our brakes changed once we discovered how much closer this shop is to our house, rather than the one we’ve taken a liking too. The atmosphere was nice and so were the people working there. The person at the counter was well informed, although it seemed just a tad bit like they were trying to get us to spend more.
That’s not the reason I’m giving two stars. I’ve giving BR two stars because of the price we paid against the quality of what we received. Our brake pads were worn down, so the mechanic offered us some brake pads he made sound rather efficient and wonderful. We winced at the price for all 8 pads and the service needed to change them, but we decided they seemed like they knew what they were doing and we’d be getting what we paid for (plus we’re too awkward to say: «How much?! No, thanks!» and walk out – which I guess is our faults.)
I digress. So we ended up spending about $ 75 for what we received, which honestly just sounds like a mark-​up in comparison to the quote we got at our regular spot. Which I believe was somewhere in the 15 – 25 range for each bike. What’s more, the brakes aren’t that great and BARELY work in the rain.
I am a novice after all, but I feel gouged. I think the gentrification moving into crown heights might be really effecting the market. Either way, I don’t think we’ll be going back to Bicycle Roots.

I’ve had nothing but a great experience at Bicycle Roots!
When my seat got stolen a few months ago they helped me pick out a new one and offered to secure it with the inner tube trick. I haven’t had a problem since. Nechama recently helped me to get some cold weather gear for my commute by showing me all they had to offer (including great sales) but wasn’t pushy AT ALL! I left feeling really excited and ready to take on the cold.
Really lucky to have this place in my neighborhood but would travel to it even if I lived out of Crown Heights.