Bklynfavors Party, Print & Events

My event was 2/​2016, I ordered the diamond chair ahead of time and 3 days before the event I decided to have a backdrop. They do ask for at least a 5 day notice on the back drop but she said I would have to approve the draft right away. I didn’t like the draft she sent so she asked me to send an idea of what I wanted. I did, and she sent back a beautiful draft. They delivered and picked up on time, it was an extra $ 60 but honestly it saved the headache of me picking up and dropping off. They also charge $ 100 on delivery but you get it back once the items are picked up. They do charge $ 50 if you cancel, they told me up front. I gave it 4 stars only because my card was charged the wrong amount but I did get my refund in 5 business days. But in all I was happy with the service I’ve received and the mommy to be loved her chair and the back drop. Thank you BklynFavors.

Had to throw a baby shower March 2014 and it was at the Pac Plex in Canarsie/​flatlands area. And the staff at Boleyn favors were awesome. They showed up on time and what I ordered looked like the pictures online and in their presentation book. The PAC PLEX, however was the worst. I am throwing another shower I will definitely be using BKLYN FAVORS again especially now they have a closer location to me. Very very professional.

Brooklyn favors is the worst rental company I have ever dealt with. The woman, Deshawn, I don’t know if she’s a manager or the owner, but she is NASTY AND RUDE. I ordered a set of Throne chairs for my wedding and when I placed my order, they were unable to provide me with the delivery costs at that time. However, they told me they would give me the information the next day. A week passes and I still didn’t hear from them. When I called, a week later, I was told they were busy with graduation week and that they would get back in contact with me. Several days later, they finally called me with the information. After that, I inquired about speaking to a manager to ask some questions about their delivery services. I was told they’d call me back. Fast forward two weeks, no one called me.
So, I call back and speak to a woman named Deshawn, who claimed to be the manager. I told her about my poor customer service experience and explained that I was no longer comfortable using her company to provide serives for my wedding. She was so apologetic for the poor customer service and offered to refund my $ 50 back and cancel my contract. It has now been 2 weeks since she told me she was going to process the refund and I haven’t received a credit on my statement.
Today, I called Brooklyn Favors and Deshawn answers the phone. She starts going off, yelling at me that I should have looked on the website, all deposits are non-​refundable and that’s not her problem! I reminded her of the poor customer service I received that that she told me she was going to credit my account. However, she continued to yell and raise her voice trying to go back and forth with me– COMPLETELY UNPROFESSIONAL.
This rental company is unorganized and lacks basic customer service skills and professionalism. I’m glad I didn’t book them to provide anything for me on my big day. I would stay as far away from them as possible!

I booked this place for balloons for my doctoral graduation party on May 23, 2015! Two words describe them… TERRIBLE SERVICE. The OWNER has a DISGRACEFUL ATTITUDE! They are unorganized and on the day of my event they attempted to charge me the full price when I already paid half of the balance in advance. The owner yelled at me on the phone and then cut me off as I was speaking. She gave someone else the phone to speak with me mid conversation. They showed up 1 hour and 45 mins late with my balloons and in the end my center pieces were incomplete because of their lack of professionalism! I will never recommend them and certainly will NEVER considering even using their services again! I could I would give them no stars.

Absolutely a waste of time, they will ruin your event. The they showed up late to set up and were still there going up and down a ladder two hours into a three hour event. I am extremely disappointed in the level of service and professionalism. They didn’t provide half of what was specified in the contract and what they did provide was mediocre. I wouldn’t recommend this place to an enemy.

The woman who runs this place is very nice and the work overall was timely and good. However, she did not inform me after placing the order that an entire date would not be able to fit on a printed ribbon. She assumed that I wouldn’t mind the date printed in numerical form, which was not the case. The ribbons look uneven and unfinished. Her response was «it’s not our policy to call customers if the date can’t fit because its not important.» I explained to her that, having the entire date written was important to me and its her job as a customer service person to inform people when something cannot be done. I traveled a long way to pick up these ribbons and its 2 days before my party and I am just very uneasy with this situation. I would not recommend this place to anyone.