Brooklyn Car Service

Uch… Not really the guy’s to use…
If you’re ever in the south Williamsburg area and in the need of a car ride, Brooklyn car service is not the company to use!
A) Their drivers are usually angry and grumpy.
B) You’re lucky if they pick up the phone Friday after 12PM
C) I have tried a few times scheduling cars ahead of time (airports, long distance etc.) and they NEVER EVER showed up.
D) If you ever find yourself with out cash and wanna use a credit card, they charge you additional $ 10. (Never told me ahead about it.)
The list of letters could go way after «Z» but they’re not really worth my time.

They’re quick when they have cars and are priced well, but sometimes don’t have cars. Dispatchers could be more friendly and patient. Have called them 8 times so far and haven’t been able to get a cab twice.

I have used Booklyn Car Service to get to LaGuardia airport multiple times and each time has been a great experience. The drivers are super friendly and helpful and the rates are comparable to a cab. Also, they are super fast picking you up! I recommend it highly!

Their dispatcher is very rude. No matter where I call from they tell me they have no cars available. When I asked why was this a normal problem, they hung up the phone on me. This has happened several times in the last few months. They need to change their dispatch as their customer service is very rude.

3.5 stars for brooklyn. ⁸⁄₁₀ rides are decent. Once in a while they have zero cars to dispatch. Being in Williamsburg though, if the L train is out, you can expect that cars will be scarce.
The dispatcher gives an estimate of car arrival, based on your luck, your driver may or may not arrive in that time frame. Sometimes he may be way off.
They have an app now, i’ve browsed through it once and no cars were available. That was the last and only time i tried it.
You can expect that with different drivers, the rates going to the same destination may vary a few dollars. (Not as much as Northside!!)
You can pay with credit card, but they charge a fee. Some drivers don’t have the little square to accept cards, you will have to make the payment over the phone with the car base.
In summary, if you aren’t paying with card and call in 15 mins earlier, you should have a hassle free experience.

This cab service sucks. They’re overpriced and they always make you wait 15 – 20 minutes for a cab. I recommend Ecua over this cab service.

Really bad. First we had to wait for them for half an hour, while they kept saying the car was almost there. Then, my son left a racquet in their car and they deny it. It’s possible that another customer took it, although I doubt that, but they could at least be nice about it a pretend that they are looking and care. So rude!

I used to call this car service sooo many times. Before Williamsburg was cool it was hard to find a taxi and the only way was to call car service for us and our friends. Since then their service went down the drain. You call them, give them your address and they ask you to wait on hold. And you wait and wait, until I hear crazy honking outside my building and realize the car is there waiting…
But I am still on hold on the phone.
Now I understand the operator could have forgot to let me know he located a car and it was on his way, but this happened not once, not twice but 8 times! I simply stopped using their service and now use Metroline. I don’t even comment on their drivers since I notice all drivers those days have forgotten their manners once they jump on their car. Helping a woman with too many bags, no thank you. Use self phone or buzzer? Why when honking will not only get your attention but the whole block. Eat smelly food, make loud phone calls which will last longer then your ride and when you ask them how much it was the answer is ‘I am on the phone, can you wait.’

These guys are fast and helpful. Augustino is the best! He’s very friendly. I’ve ridden with him twice and he made both trips enjoyable.
I always call. I’ve never tried their online service. I call them for trips around Brooklyn, Manhattan, and to the airport (LaGuardia). So far I haven’t had a problem!

Terrible customer service. If you live in the Williamsburg area and the L train shuts down, do not rely on this company at all. Operators are not able to connect with drivers, and drivers will try to pick up whomever approaches them first.

This place goes by two names: Brooklyn Car Service and Brooklyn Radio Dispatcher. No matter what name they call themselves, the service is awful. Read my review for Brooklyn Radio Dispatcher here:

Made reservation online to go from Williamsburg to Newark (EWR). Received a confirmation of my reservation via email. I called the night before my pickup to re-​confirm the reservation and I was all set.
My pickup time is here and no car. After 10 minutes of waiting I called them and was advised they did not have a reservation for me, WTF ?
Booked another company that arrived in a few minutes.
NEVER AGAIN
Don’t be fooled by the lower prices like I was. What’s the point, if they don’t track their reservations. Look like this occurred to a few of my fellow Unilocalers as well.

If I had to sum my ride up on one word? Weird.
I booked a car via phone a few nights before to ensure no complications… for 10 am. I was under the strong assumption that I would receive a call letting me know that my driver was outside. Nope. After waiting for abut 10 minutes I decided to go outside to see if the driver was there. Not only was he there… but he had the audacity to honk at me… MULTIPLE times.
Umm…last I checked I was the customer.
I brushed this aside and got my things together. He was nice enough to put them in the trunk.
As we got a few blocks away from my friend’s home I told him that I had left my phone charger and an external battery. I politely asked if we could turn around since I had a long flight ahead of me. Silence.
I asked one more time. Silence.
I raised my voice. Finally he responded «what?! Go back?! We need to go back?!» (we were only two blocks away mind you)
He reluctantly went back, mumbling under his breath the entire time.
We finally got on the road, by far one of the most obnoxious car rides of my life. We listened to spanish comedy shows that were plagued with his obnoxious cackles… he even made a phone call, which were also in spanish.
I have no problem with people of other ethnic backgrounds, but I do find it a bit rude when you speak in another language in front of someone else who might not know what you are talking about; so unprofessional.
Between the honking, being reprimanded for having to go back, and the distractions I made it to the airport on time.
Never again though. Never again.

Love these guys. Call them and they have a car to me in about 5 minutes or less. Reasonable prices and nice cars, can’t complain!

LATE!!! Made a reservation the night before scheduled pickup at LGA and I am standing here curbside still waiting…

I needed to make a trip out to Brooklyn Costco. Unlike the Harlem Costco, there’s no affiliated car service and it’s pretty impossible to find a cab.
Brooklyn Car Service was pretty fast and reasonable. I called them and got a quote and they said that I just need to call about 15 – 20 minutes before pick up. I requested a larger car and they hooked it up without charging any additional fees.
Our driver didn’t seem to speak a lot of English, but she was really nice and helpful.
I’d definitely use them again.

We reserved a car. The said they would call when it arrived. We waited in front of our building for the car. It did not show. They did not call. We called and they had no record of a reservation. Will never use them again.

Not impressed. I filled out the online reservation more than 12 hours in advance and clicked the box on the form to indicate that I needed to pay with a credit card. The car was supposed to arrive at 7 AM to take me to JFK. The driver was 10 minutes late and did NOT have a credit card machine in the car. What good is a car service that shows up late and doesn’t allow you to pay the way you indicated you needed to pay? The rate was reasonable at least, and thankfully I had enough cash to cover it. I won’t be using them again, however.

After phoning several other services the night before, around 10:30 or better needing a 4:30 pickup time the next morning these folks phoned me at 4a.m. to verify. They were there at 4:28a.m. Just before taking off I reconfirmed the price of the trip from Crown Hts. Brooklyn to Newark’s airport. Their price was $ 25 less than other services I phoned who couldn’t find a driver for that time of morning. I don’t usually give a 5 star or Excellent rating for anything, but given the circumstances these folks hit the target for my experience.

Great service! A very friendly driver who waited while my other passenger had to run an errand without complaining!
Only 4 stars as I feel that the pricing was a little steep… North Brooklyn to Penn station for $ 35.