Brooklyn Federal Credit Union

There are better credit unions out there I think. It takes days for a check to clear whether you deposit in person or via atm and they do not offer the option to deposit through your phone. Ultimately it just takes too long for my money to clear and get into my account.
I’ve never had any customer service problems and I think credit unions are totally the way to go in terms of banking. But this one needs to pick up the pace a bit, get money to clear a bit faster, and offer mobile banking.

After having my check book stolen, they then wanted to change me 25 dollars to put a hold on the stolen checks. Pretty shady and uncredit union like. Will be using a different credit union going forward that actually cares about its members.

Shorter wait times than Chase, this federal credit union invests its profits into my neighborhood, doesn’t try to screw me over & is staffed by hard working benevolent people.
Shocked at the reviews on here. What more could one want from their financial establishment?

There isn’t a Unilocal listing for their secondary site, (750 Myrtle Ave) but service is just as bad at this location. I use this for my business account, and one day my husband came in with me to deposit some checks. He was astonished by the bad service, asking me if it was always like what he saw. Unfortunately, that is the case– service is always pretty lack luster at best.
I have called their office about mistaken deductions from my account (their fault) with no return call. The general lack of interest to help their banking public (who should be thought as co-​owners, right?) is pretty baffling. I haven’t taken the opportunity to use their financial classes because I have a feeling that they don’t know how to communicate well, and I might as well read a book to get better advice.
I truly wish they were better than they are because I want to bank with them. After one year of banking with them, it is not worth it any more.

my husband and I went in to talk about a loan and it seemed as though once the person we were speaking to realized we didn’t speak spanish, he could not have been more UNinterested in speaking to us. He wouldn’t even look us in the eyes and mumbled through the whole conversation. Did I mention that this was after almost 2hrs of waiting to speak to him?! I’ve called the branch several times to inquire about a few of the finance classes that they offer and for EVERY single extension that I was directed to the person was either on vacation or did’nt even return my phone call. It’s summertime, I get it, but is the whole back office out at once?! A friend of mines recommended this place and I had high hopes, but so far they’re pretty crappy.

This credit union has the worst possible customer service I have ever experienced. It is short staffed and the wait is always LONG to acomplish anything. Making a simply deposit will take you 45 mins. I am not kidding. They service an immigrant population and can loan you something if you have bad credit which is nice but by no means make this your main bank. You will never get your money!