Brooklyn Scoops

Another loss to Bay Ridge — unfortunately, this awesome ice cream parlor has long since closed. Before it closed, I was told by the manager that they would soon move to another location; it has been many months since then and I have still not heard of them reopening anywhere else. But hope springs eternal… *sigh*

I wanted to like this place — I love ice cream and I really wanted to like this place.
I met the owner and he seemed nice.
Then the owner scooped our ice cream and then didn’t know what he scooped into each cup because he was talking to his employee. He handed it to us anyway and didn’t care that he had given the wrong cups out. If it was a teenager who made the mistake, it would be fine, but he’s the owner. He should have rescooped so I didn’t have to tell my friend I ate her ice cream.
The cup he placed the ice cream in was too small for a scoop and was leaking out.
The ice cream had little bits of ice in it.
Yup — experience over.

Oh i was in bayridge area today and wanted ice cream. I went to brooklyn scoops because it looked good. Boy was i wrong. When i walked in there was a huge line and only one employee behind the counter busting her tail trying to fulfill orders. The poor girl was alone with no help at all. What kind of establishment is this?! Whoever runs this place needs to be with their employees and provide the necessary help to satisfy the customers. I credit the young lady who was working alone because she did everything in her power to help us. I hope she gets compensated for this hard work the poor management left her with. This place needs a better owner. Period.

Unique, delicious flavors and cones!
The servers welcome the customers to try as many flavors as they want.

Baby’s got a brand new love.
Artisanal Ice Cream, welcome to Bay Ridge! I am so glad you have arrived and answered the prayer of my endless need for all things desserts. With flavors such as Lavender, Gingersnap Molasses, The Kitchen Sink, Lemon Blueberry Cookie … you left me no room to get my usual favorites, Chai Latte, Green Tea, Ginger.
My new favorite tonight is the crazy Thai Coconut — it’s not for you vanilla* bunch out there, as it’s got some unexpected tumeric and a surprise kick of chili pepper in it! Wow. I love it.
Brooklyn scoop you’ve won me over with your fancy small made batches and dairy of happy cows.
The service, although friendly, varies between servers. I got a healthy 2 scoops while my friend got 2 sad piddly scoop for the same order. Another time the pint I bought home wasn’t packed and had a bunch of air pockets in it. That made me sad.
*vanilla is actually one of my favorite flavors and they do it damn well here using the vanilla beans and sh*t.

I came here for the first time a few months ago. The owner was in and he greeted us, told us about his business and served up some ice cream. Simple, fair exchange. That was not the case today.
The barista was tending someones order and I was next in line to be served. She was having a hard time scooping out the ice cream and so I kept waiting, patiently. Despite THREE EMPLOYEES behind the counter, I had to wait. The other two were taking inventory of the ice cream they had, going over all the flavors and writing down what they need. I just stood there, staring at them. One poor girl fumbling to get two heaping scoops out of a tub and the other two counting the tubs, flavors and what they need to refill. I stood there for a couple of minutes and went completely unnoticed.
I understand that inventory, cleanliness and maintenance are a vital part of the job, but not when your customer is standing in front of you for several minutes waiting to order. The establishment was empty except for me and the person waiting on their order (the 2 scoops of vanilla that took a small eternity).
After a full eight minutes go by (the other two employees continued to ignore my existence, even though I was directly standing in front of them) the barista hands over the ice cream to the person waiting, collects the money and then starts fumbling with stuff around the register. Now that her hands were untied, she was free to ignore me too.
This is when I walked out, never to return again.
My first experience was pleasant because the owner was here. It’s unfortunate that they cannot operate the store effectively while he is gone. These people need to be trained on best business practices.
TL;DR– When a customer comes in to order ice cream, you stop what you are doing, greet the customer and serve up some ice cream. It’s quite simple actually.

So me and wife decide to try ‘Artisanal Ice Cream’ so in we walk.
Owner: (fumbling for change)
Customer: Don’t worry keep it.
Owner: Are you SURE??? It’s 3.50???
Customer: Yeah keep it.
Owner: THANK YOU!!!
We stood there said ‘Hello’, no response from either the owner or the exploited 14 yr old employee.
3 Awkward minutes pass by while we are waiting for them to make eye contact and acknowledge us standing there to place our order. Nothing. In the meantime the owner kept talking to the 14 yr old about store chores. I decide to sit on the high stool hoping my turn is near. After 5 mins owner goes, «She will be with you shortly». Ok. 2 more mins pass. Nothing. Now they are talking about accepting hundred dollar bills from customers. Then the owner proceeds to teach the girl something to with the cash register. We keep our calm and walk out. Artisanal yes. But dude, please fuc**n greet customers at least or did you deem us not good enough to understand the craft behind your fuc*in «Killer Chocolate» flavor? We left your sh*Thole and walked into Coldstone where we were promptly greeted and the guy actually used some craft to prepare our ice cream and received a generous tip and NOT because he didn’t have change. Crown Fried Chicken in the ghetto has better customer service than you guys, pat yourselves on the back.

been here twice and its quite a trek to come to bay ridge but totally worth it! they have a new flavor called Lemon with Blueberry cookie. DELICIOUS. a little tart but sweet and love the texture from the cookie with a hint of blueberry. have it with a chocolate dipped sugar cone! also tried their chocolate pretzel, YUM. the thai flavor has a little heat thats great if you dont have too much of it. will be back. soon

Tried Brooklyn Scoops last night, since we moved in next door and I was craving ice cream (this is going to be very very dangerous for me, as I have a wedding dress to wear in a few months). I had the cappuchino khalua and it was completely delicious. For 2.99 it is a great deal for hand made, artisinal ice cream.
The owner is really friendly and can tell you all about their sourced ingredients and production process.
I have a feeling this is the beginning of a very delicious, fattening, friendship.

I didn’t think too much of this place as I walked in but goddamn, their ice cream is seriously the best. YOU HAVE TO GO TRY IT and there are so many flavors. I think everything is handmade and it’s not even expensive.

Wow! Finally popped in last night. My son had the Killer Chocolate and it lived up to the name! My daughter had Cookie Dough… she’s a bit picky but she loved it. I had the Thai Coconut and it was ridiculous. In addition the lovely owners let me taste a number of other flavors. Really just a great addition to the neighborhood.

Best ice cream we have had in a long time. Tasted very fresh and creamy. The place itself looks a bit beat down and could use a makeover but the ice cream is delicious.

I’ve only had a vanilla milkshake here, because I was craving some vanilla milkshake goodness. But they have some really awesome flavors on their menu, like lavender. I’ll be back to try more next time!

My boyfriend said his milkshake (mint chip) was so delicious that he couldn’t even save me a taste. My milkshake (peanut butter chocolate) was also amazing, with chunks of peanut butter cups. Without many milkshake options in Bay Ridge, I’d definitely give Scoops a shot.

Brooklyn Scoops is amazing with their all natural and local ingredients, all within a reasonable price!!! Their wide range of flavors including the classic rocky road to lavender to lemon sorbet, are all equally amazing. You can taste the quality! I look forward to going back and getting their lavender flavor!

So nice to have an ice cream that is creamy, fresh and NO ice chips in it! Bravo!!!