Chase Bank

This branch needs immediate attention. The service is deplorable. I was preparing for a trip to Europe, and I needed the following taken care of:
— Upgrading my credit card from Chase Freedom to Chase Sapphire
— Activating international notification on my credit card and debit card
— Withdrawing $USD (an amount that exceeds what I can withdraw from an ATM)
— Converting a large amount of cash to Euros
I only had 48 hours prior to my departure to accomplish these tasks. During that period, I had visited 4 other Chase branch throughout NYC (including 3 in Manhattan and one in Astoria) for various reasons in preparation of being out of the country for longer than a month. I had somewhat satisfactory experiences at the other branches I had visited. About 20 minutes before my scheduled pick-​up to the airport, I realized that I had forgotten to activate my international notification on my debit card and to cash-​out on Euros. I ran to the nearest Chase branch, which was Chase at Brooklyn Metrotech. It was about 5PM on a Friday, and the line was unbelievably long. The waiting time for the line was 30 min. long, and there were laughable number of windows that were closed. I am not kidding. I know this because I was forced to wait 30 min. before making it to the window. I had asked a representative (not a person who works at the window) who had finished with a client to see if it would be possible to expedite the process by helping me as opposed to waiting in the line. I’m honestly not as high maintenance as this may sound. But, most of my money sit in Chase accounts, so I expect a high level of customer service whether it be depositing more money, converting currency, or withdrawing money whenever I please.
The employee (his name is «Alex” — grey hair with glasses and has an office in the back) scoffed at my request and told me to wait in line along with the others. I had told him that I needed to exchange currency and to activate my international notification for my debit card. He informed me that I would need to first convert the currency at the window and then after I would need to see him. He apparently was not able to help me with either requests on the spot. Afterwards, he pretty much stood around and socialized with his employees. I don’t understand. There were so many employees standing around doing nothing while there were so many customers waiting to be helped. It became extremely frustrating. During the 30 min. I was nervously waiting, my car service grew very impatient. Finally, I was able to reach the window, and I had made a large withdrawal for a currency conversion. The transaction was so large that the window representative needed authorization from a Manager to «override.» More time was spent waiting for the Manager to finish with their own client before making her way over to the window to «override.» I couldn’t believe this whole ordeal. Eventually, I made my way out of this hell-​hole and on my way to the airport barely catching my flight.
On my way to the airport, I had made a phone call to Chase and reported how inefficient the branch was. This whole experience has left a long-​lasting bad taste in my mouth, and I am heavily considering closing out all of my accounts. I can’t stand such incompetence and disorganization.
Also, the exchange rate is horrible. Charged me from USD to Euros at 1.203 when the exchange rate was at 1.1295 on January 30, 2015.

Terrible service I’ve ever seen. I wanna open an account and went to the bank three times. The banker keep telling me I’m missing some document. Could u tell me what document I suppose to bring at once? I won’t go back to this bank anymore.

Chase finally has its upsides to crappy interest, this location has a free currency exchange for Chase members. Granted Chase has their own exchange rates (I was quoted 10 cents more for the Pound, yet the Euro was at going rate) it still beat the surcharges other exchanges offers. I took one star off because there was only two tellers and only ONE of them had the currency. We were next and the other window kept taking people behind me as I waited and waited till we were finally served. A shame there isn’t a Chase with foreign currency in Queens but 3 in Brooklyn.

No problems ever when i go. Always someone helping me or askin if i need help. Great and friendly staff.

I always feel like I just walked in on a robbery. This bank and its staff are very on edge and act very sketchy.

Just another solid Chase branch. Nothing special to note, except that Heather, the best girlfriend ever… made that place run like an Olympic sprinter — flawlessly.
Speaking of which… I love her so much.
Done.

This branch is the only one in Brooklyn that carries foreign currency, so be sure to check it out if you’re a customer and are going on a trip overseas. I managed to get some money converted into Euro before I left for no fees. The tellers were knowledgeable and friendly and it was a hassle-​free experience all the way around!

I opened my Accounts there and everything worked well. If there is a problem with the service, they correct it immediately. I also exchanged currencies for my travel abroad — they can do it if you have an account there.